Despite it being a very last minute decision to go on holiday with no idea where we wanted to go Paula found us a great holiday with everything we required. We had a great time and I would like to th... See more
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See what reviewers are saying
We called in to talk to Cerys as she had sent us some options, we decided to go ahead and book a holiday with her, she was very helpful and we left the shop happy customers
Company replied
Paula’s patience trying to find exactly what I wanted!! Her genuine care to find the right holiday and times I was looking for was much appreciated! She changed my holiday no problem and helped to ke... See more
Company replied
A Welcoming smile from Joanne was a perfect first impression, and made us want to sit down and chat about our holiday. She was knowledgeable and easy to talk to, and patient. It was a sail through boo... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 High Street, LL19 9BH, Prestatyn, United Kingdom
- 01745277031
4.9
Excellent
666 reviews
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Great service provided by Cerys at Hays Travel Prestatyn.
Great service provided by Cerys. Friendly, helpful and knowledgeable. Looking forward to our holiday now!
26 March 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Cerys :)
Helpful informative staff…
Helpful informative staff whole listen and guide you through your holiday choices.
24 March 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Reply from Hays Travel - Prestatyn
Good Afternoon, Gareth
Thank you so much for your kind words, I have passed it onto Joanne, we cannot wait to welcome you back into store
Kind regards
Keeley
Paula is always brilliant and finds us…
Paula is always brilliant and finds us the holiday we want!
22 March 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Another holiday
Always go to Hays in prestatyn the staff are friendly and helpful, Joanne couldn't do anymore
18 March 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Excellent service
We booked our holiday at Hayes Travel in Prestatyn. Our tour operator, Keeley, was super friendly, helped with all manner of queries and questions. We couldn’t have wished for better service .
17 March 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Reply from Hays Travel - Prestatyn
Good Morning, Wendy
We appreciate you taking the time to leave us such wonderful feedback! We are so happy we could help you find what you needed. We cannot wait to welcome you back into store
Kind regards
Keeley
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Highly recommended staff friendly and…
Highly recommended staff friendly and very helpful
1 March 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Knowledgeable staff and very friendly
26 February 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
A friendly and professional team
I found the staff friendly and relaxed but also professional. I have always booked holidays incl cruises online but now I realise using the local travel agent is much easier an dependable.
26 February 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, so glad you chose to book in store with us in Prestatyn :)
Reply from Hays Travel - Prestatyn
Good Morning Michael,
We're happy to hear that you had a 1st class experience. Thank you for your positive feedback; we appreciate it.
I hope you have a lovely day
Kind regards
Keeley
Excellent service
We dealt with Paula, in Prestatyn branch. She was extremely helpful and patient and pointed out things we hadn't thought of. Excellent service.
21 February 2026
Reply from Hays Travel - Prestatyn
Good Morning Ms Davidson
Thank you for your kind words. I have passed it onto Paula. We cannot wait to welcome you back into store
Have a lovely day
Kind regards
Keeley
As always excellent service from…
As always excellent service from Joanne, quick and professional, hence 5 stars!
20 February 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Joanne :)
Return holiday booking
We booked another holiday with Joanne Roberts, she was extremely helpful, always a pleasure to see her again, she went above and beyond as usual, many thanks Joanne we'll see you on our return to book another😊
17 February 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will pass these on to Joanne, looking forward to your return visit :)
Reply from Hays Travel - Prestatyn
Good Afternoon, Craig
We appreciate you taking the time to share your kind words; we are so pleased to hear that we provided a helpful experience!
Kind regards
Hays Travel prestatyn
I have used Joanne Roberts a number of…
I have used Joanne Roberts a number of times for holidays. When she was based and the Rhyl Branch and now in the Prestatyn branch. I would highly recommend Joanne as she really does go above and beyond to secure the holiday you are looking for. Thank you Joanne for everything x
16 February 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Joanne :)
Jo listened and was interested
Jo listened and was interested in what we wanted from our holiday. She spent time searching flights and connections to make best use of our time and reduce hassle. The booking process was friendly attentive and smooth. Excellent service thank you Jo!
14 February 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments, we will be sure to pass these to Joanne :)
A really good experience at Hays Travel
Kelley answered all our questions and some we hadn’t thought of. She was very patient particularly with my wife’s questions.
13 February 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Ian
Thank you for your kind words, i am very glad that I was able to answer all of your questions for your upcoming holiday. We cannot wait to welcome you back into store
Kind regards
Keeley
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