Despite it being a very last minute decision to go on holiday with no idea where we wanted to go Paula found us a great holiday with everything we required. We had a great time and I would like to th... See more
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See what reviewers are saying
We called in to talk to Cerys as she had sent us some options, we decided to go ahead and book a holiday with her, she was very helpful and we left the shop happy customers
Company replied
Paula’s patience trying to find exactly what I wanted!! Her genuine care to find the right holiday and times I was looking for was much appreciated! She changed my holiday no problem and helped to ke... See more
Company replied
A Welcoming smile from Joanne was a perfect first impression, and made us want to sit down and chat about our holiday. She was knowledgeable and easy to talk to, and patient. It was a sail through boo... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
102 High Street, LL19 9BH, Prestatyn, United Kingdom
- 01745277031
4.9
Excellent
667 reviews
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Helpful member of staff
Joanne a lovely helpful member of staff who was more than happy to spend time to get the best holiday deal and hotel for our needs for our forthcoming holiday. Would definitely recommend her to family and friends
10 February 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments. We're so pleased Joanne could find the best holiday deal for you :)
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Reply from Hays Travel - Prestatyn
Good Afternoon, John
Thank you for the review, we cannot wait to welcome you back into store have a lovely day
Kind regards
Keeley
Always helpful and friendly at Hayes…
Always helpful and friendly at Hayes Travel. Perfect!!
24 January 2026
Reply from Hays Travel - Prestatyn
Good Afternoon, Sharon
Thank you for your kind words, we really appreciate it. We cannot wait to welcome you back into store
Kind regards
Keeley
Friendly and helpful service and…
Friendly and helpful service and advice, professional, got the holiday we wanted at a good price, very happy and satisfied, have used Hays Travel for the last few years and will continue to do so. Special mention for Jo , Cerys and Paula...Thank you.
1 February 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments and continued support, we will make sure to pass these to Jo , Cerys and Paula :)
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments :)
Reply from Hays Travel - Prestatyn
Thank you for your lovely comments ! :)
Reply from Hays Travel - Prestatyn
We appreciate you sharing your experience! We are so glad to hear our staff was efficient and helpful to you.
Hays Travel
First class experience
First class experience. Paula was professional, friendly and couldn't have been more helpful. This is not the first time, we have used Hays Travel. On every occasion, we have been pleased with the service the staff have given to us. We wholeheartedly recommend this company who will organise your holiday of a lifetime.
26 January 2026
Reply from Hays Travel - Prestatyn
We appreciate you sharing your positive experience with us. We are happy to hear that our team provided professional and friendly service. Thank you for recommending us!
Hays Travel
Reply from Hays Travel - Prestatyn
We appreciate you sharing your experience; we are so glad you found our service helpful and efficient during your visit!
Hays Travel
Reply from Hays Travel - Prestatyn
Sarah,
We appreciate you taking the time to leave us such a wonderful review! We are so glad we could provide helpful service.
Hays Travel
Reply from Hays Travel - Prestatyn
Patricia,
We appreciate your feedback and are so glad that we could provide you with plenty of information and support with patience.
Hays Travel
Stress free experience with the personal touch.
Warm welcoming staff, in particular Paula Light foot. She has so much patience and goes that extra mile to get you what you want, nothing is too much trouble. Paula takes the stress out of picking the right holiday for us and our needs.
25 January 2026
Reply from Hays Travel - Prestatyn
We appreciate your kind words! It's wonderful to hear that our team's dedication to providing exceptional service made your holiday planning stress-free. We hope you enjoy your trip!
Hays Travel
Great helpful staff
20 January 2026
Reply from Hays Travel - Prestatyn
Thank you so much for your lovely comments :)
All the girls are so welcoming at the…
All the girls are so welcoming at the prestatyn store you should be proud of them .My last 4/5 holidays have now been booked there and will continue to book in the future.
21 January 2026
Reply from Hays Travel - Prestatyn
Thank you so much for your lovely review, and your continued support :)
Excellent experience at Prestatyn branch
Excellent service from all of the staff, especially Paula!
We always book our holidays at the Prestatyn branch, the staff are very helpful and always professional.
Thankyou to all!
25 January 2026
Reply from Hays Travel - Prestatyn
Julie,
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear about the excellent service you received at our branch.
Leah
Being able to talk to a human being
If I was 90 years old! how would I be able to book my holiday online? Answer, no big company cares about older people! But at least with Hays I can walk into a shop on our high street and be greeted with a smile and treated with dignity. I'm not 90, but one day I will be, and so will the companys that don't care for their elderly.
24 January 2026
Reply from Hays Travel - Prestatyn
Thank you for your lovely review, It's good to know that our in-store service made you feel valued and respected :)
Very friendly and helpful excellent service…
Very friendly and helpful went through everything we needed and it was a quick and easy process to get our family holiday this year booked. Can not thank you enough and highly recommend Hays Travel.
24 January 2026
Reply from Hays Travel - Prestatyn
Good Afternoon,
Thank you for your lovely review, we really appreciate it!
Best Regards,
Leah
Very friendly ☺️ and patient staff…
Very friendly ☺️ and patient staff always knowledgeable and helpful
31 December 2025
Reply from Hays Travel - Prestatyn
Good Morning,
Thank you for your lovely review, we really appreciate it!
Best Regards,
Leah
Reply from Hays Travel - Prestatyn
Good Morning,
Thank you for your lovely review, we really appreciate it!
Best Regards,
Leah
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