Great service from Sam , very professional and friendly member of staff. Booked holiday without any hassle and asked lots of questions all of which were answered. Recommend highly! Start your holiday... See more
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Daisy, at Rayleigh Hays travel made booking our holiday a very easy and pleasant experience. She listened to our requests and sorted out our complete holiday. Daisy has a lovely manner and nothing was... See more
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Walking into the Rayleigh shop we had very little idea of where we wanted to go on holiday. After a short while talking to David and discussing our preferences of what we would like for our holiday we... See more
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Sam is very helpful and checks out the best deals The booking process is straightforward We've been using Hayes for the past few years and always ask for Sam every time
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
46 High Street, SS6 7EA, Rayleigh, United Kingdom
- 01268857283
4.9
Excellent
1k reviews
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Staff were absolutely amazing couldn’t…
Staff were absolutely amazing couldn’t do enough for me I would definitely recommend them special thanks to Helen and a man that also helped but I didn’t get his name
19 April 2026
Reply from Hays Travel - Rayleigh
Lisa,
We're happy to hear that our staff provided amazing support and went above and beyond for you. We appreciate your recommendation and thank you for your kind words! Helen
I always get exceptional service.
I always get exceptional service.
Zoey at Rayleigh is my go to girl💚
16 April 2026
Reply from Hays Travel - Rayleigh
Lorna,
We appreciate your kind words and are so happy to hear you consistently receive exceptional service from our team. Thank you for your review! Zoe
Reply from Hays Travel - Rayleigh
We appreciate you taking the time to leave us such a wonderful review; we are so happy to hear about your positive experience! Helen
Efficient friendly service
11 April 2026
Reply from Hays Travel - Rayleigh
Thank you for your review , Zoe
Cruise
We visited your Rayleigh Travel Agent and the lady there was called Coryann, she was more than helpful and made our visit very worthwhile. We booked a 14 day cruise to the Canary Islands. Coryann organised everything for us, including parking & insurance.
We are very grateful to her as everything has been organised for us.
8 April 2026
Reply from Hays Travel - Rayleigh
Hi Derek,
We appreciate your positive feedback regarding your recent visit to us in Rayleigh. We are so glad that you found the assistance provided worthwhile and that everything was organised for you.
Hays Travel Rayleigh :)
Booked Our First Cruise
David at the Rayleigh branch was very knowledgeable & helpful. He was able to provide us with so much really useful information which allowed us to make an informed decision about booking our holiday. David was really friendly & very thorough. Would definitely book through Hays again. All the staff in the Rayleigh branch are welcoming & friendly.
10 April 2026
Reply from Hays Travel - Rayleigh
Hi Helen,
We appreciate you taking the time to share your experience. We're happy to hear that you found our team member knowledgeable and helpful, and that the information provided allowed you to make an informed decision. We're glad you felt welcomed by our team!
Hays Travel Rayleigh :)
Reply from Hays Travel - Rayleigh
Hi Jackie,
Thankyou for your kind review! We are so glad it was easy, friendly, and efficient for you.
Hays Travel Rayleigh :)
Reply from Hays Travel - Rayleigh
We appreciate you sharing your thoughts. We are so glad the process was easy and comfortable for you. Sasha
Reply from Hays Travel - Rayleigh
You are more than welcome! Thank you for both booking with me again and for the 5 stars! Sam.
Cruise
Received first class service from David Lodge,as I have many times previously with pass cruises.
26 March 2026
Reply from Hays Travel - Rayleigh
Hi Ronald,
We're happy to hear that you consistently receive excellent service. Thank you for sharing your positive experiences with us; we appreciate it.
Hays Travel Rayleigh :)
Rayleigh branch are so happy to see you…
Rayleigh branch are so happy to see you nothing is ever too much bother Sasha the young lady I always deal with is so very patient and helpful she goes through the options what you have in your head until she finds a holiday that excites you just booked a cruise for February 27 but told my friend about it and she was very interested told Sasha but my friend lives in Manchester she contacted her and arranged the holiday for my friend who also booked and arranged for her to fly from Manchester that’s what you call customer service that’s why I rate Hays the top
28 March 2026
Reply from Hays Travel - Rayleigh
We appreciate you sharing your booking experience. It's great to hear that our team's dedication and patience resulted in a wonderful experience. We're happy that their commitment to customer service stood out to you. Sasha
Very good donna was very helpful and…
Very good donna was very helpful and was knowledgable couldnt do enough for us . So we was very happy with the service
28 March 2026
Reply from Hays Travel - Rayleigh
Thank you for booking with us again and I hope you have a lovely time in Sicily. Many Thanks Donna :)
Coryann made our experience really…
Coryann made our experience really pleasant and helpful, she went to great lengths to find us a wonderful holiday.
28 March 2026
Reply from Hays Travel - Rayleigh
We're so happy to hear that our service made your holiday planning pleasant. It's wonderful we could find you a wonderful holiday thank you for your review! Coryann
Excellent service from Zoe @Rayleigh
27 March 2026
Reply from Hays Travel - Rayleigh
We appreciate you taking the time to share your positive experience; we are so glad you received excellent service. Zoe
Reply from Hays Travel - Rayleigh
We appreciate you taking the time to leave us a review. We're so glad that our advice was helpful in planning your holiday. Coryann
Fast / friendly/ efficient & came up…
Fast / friendly/ efficient & came up with the goods !
25 March 2026
Reply from Hays Travel - Rayleigh
We are so happy we could provide you with such a fast, friendly, and efficient service and that we came up with the perfect solution for you. Sasha
The guy we saw was very patient with…
The guy we saw was very patient with two elderly ladies and help get best deal. Have used Hayes for the last couple of years and will go back again.
18 March 2026
Reply from Hays Travel - Rayleigh
We appreciate you sharing your positive experience. We're so glad we could provide excellent service and find the best deal. We look forward to assisting you again! David
The staff of Hays Travel
The staff of Hays Travel, Rayleigh are always very helpful and go the extra mile to find your holiday
17 March 2026
Reply from Hays Travel - Rayleigh
We're happy to hear that our team is helpful and dedicated to finding your perfect holiday. Thank you for your positive feedback; we appreciate it. Sam
Sasha was very helpful and made…
Sasha was very helpful and made everything go smoothly. Would recommend the company to friends and family
22 March 2026
Reply from Hays Travel - Rayleigh
We appreciate your recommendation and are so glad everything went smoothly. It's great to hear that you found our service helpful. Sasha
got seen straight away & met our needs Sasha & all the team in Rayleigh always are so helpful & we always book our holidays there
got seen straight away & met our needs
22 March 2026
Reply from Hays Travel - Rayleigh
We are happy to hear that we could meet your needs and that you were seen promptly. Thank you for your review and for choosing us.
Sasha
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