What a pleasure- no more struggling with numerous tabs open. A super friendly, knowledgeable and professional member of staff listened to exactly what I wanted. She sorted flight times, location requi... See more
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I called in the branch on the off chance I could get some help booking flights only for a trip to see a family member in Spain. I had tried doing it myself and was going round in circles. The staff... See more
Company replied
Alexie was excellent and dealt with our booking in a very professional but friendly way. When the system crashed she got back to us by phone and completed the booking. As retired cruise agents, we can... See more
Company replied
As always we get great service from Hays in Redditch Hayley served us this time lovely young lady nothing too much trouble very satisfied 🥰🥰
Company details
- #20 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
915 reviews
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Hayley was extremely helpful and…
Hayley was extremely helpful and informative. We wanted everything done old school and she helped us and explained it all for us
1 August 2026
Reply from Hays Travel - Redditch
Thank you so much for your lovely review. It was a pleasure helping you and explaining everything along the way.
I’m so pleased I could make the process easy for you. Wishing you a wonderful and enjoyable stay in Alicante.
Hayley
Reply from Hays Travel - Redditch
Thank you Mr Fitz- Harris for taking the time to leave me a lovely review, your continued loyalty is greatly appreciated-Jo
Really helpful,friendly & informative
Really helpful,friendly & informative. Made booking our holiday very easy.
4 August 2026
Reply from Hays Travel - Redditch
Thankyou for your kind feedback! Wishing you a wonderful Holiday in Turkey! :)
Perfect customer service
Perfect customer service. Took the time to make sure they gave us exactly what we were looking for and all the information we needed. Excellent experience. Thank you.
30 July 2026
Reply from Hays Travel - Redditch
Thank you for the great feedback and continued loyalty! I hope you have a great holiday - Caitlin :)
Reply from Hays Travel - Redditch
Thank you for taking the time to share your feedback. It was lovely speaking with you and following up on your experience.
I completely understand your concerns regarding Signal and appreciate you explaining that you found it stressful. I also understand why you felt uneasy providing your card details for them to be entered manually, particularly as we did not have a Chip and PIN machine available at the time.
I’m pleased to let you know that Chip and PIN machines are coming soon, which I hope will make the payment process much more comfortable and convenient for our customers.
I’m also delighted to hear that you found Georgia so helpful and lovely. I’ll be sure to pass your kind words on to her.
Thank you again for your honest feedback and for giving me the opportunity to discuss your concerns.
Kind regards,
Hayley
Excellent service very respectful at a…
Excellent service very respectful at a time where I had just lost my mom.
Very helpful
21 July 2026
Reply from Hays Travel - Redditch
Thank you so much for your lovely review. It was a pleasure helping you arrange your holiday to Lanzarote, and I’m so pleased I could be of some help during what was such a difficult time for you.
I really hope you had a wonderful and much needed break in Lanzarote and managed to enjoy some well deserved rest and relaxation. Wishing you all the very best, and thank you again for your kind words.
Hayley
Hays Travel Redditch top shop
Staff very friendly in the office and helpful Caitlin went above and beyond to.help me with my holidays and tended to all details great place to book your holidays always a friendly welcome and smiles welcoming keep upthe good work ladies 100%
28 July 2026
Reply from Hays Travel - Redditch
Thank you for your kind feedback and continued loyalty booking with us! Always a pleasure to have you in store :)
Lexi was very helpful and friendly…
Lexi was very helpful and friendly throughout the whole experience of booking our holiday .
26 July 2026
Reply from Hays Travel - Redditch
Thank you for you kind feedback!
I hope you guys have a lovely holiday :)
~ Lexie
Reply from Hays Travel - Redditch
Thank you for your kind feedback and your continued loyalty.
I hope you have a great trip :)
Lexie
Lexie gave an excellent professional service
Lexie gave an excellent professional service.
She was very patient and attentive.
We will definitely use you again.
25 July 2026
Reply from Hays Travel - Redditch
Thank you so much for your kind feedback!
It was a pleasure to meet you. I hope you guys have a great cruise!
Lexie :)
The staff were very helpful.
25 July 2026
Reply from Hays Travel - Redditch
Thank you for your feedback, we hope you have an enjoyable holiday!
Ten of us went into Hays Travel last…
Ten of us went into Hays Travel last week to book a holiday the staff were great they got us all booked in no problem you have ten happy customers 😀😀
17 July 2026
Reply from Hays Travel - Redditch
Thank you for your wonderful feedback! We hope you all have a fab holiday together! :)
Reply from Hays Travel - Redditch
Thank you Marie!
I hope you have an amazing cruise!
Lexie :)
Lovely when you have special people who…
Lovely when you have special people who know what you want and need. Thanks again Jo,never let us down.
17 July 2026
Reply from Hays Travel - Redditch
Thank you so much Lynda for another fantastic review! it is such a pleasure to book your holidays i look forward to seeing you both soon-Jo
We attended the store with an idea in mind... hot, all inclusive 7-10 days... leaving tomorrow or day after. Pool rather than beach.
We attended the store with an idea in mind from a quick look online. It was out first family holiday in a few years and was very much spur of the moment, that morning in fact.
Georgia at the redditch branch was amazing. We gave her the budget, the time frame, our 'wants' including leaving in 24/48hrs and she gave us a number of other options on top of what we found. Went through each and found us a perfect match to our wants and with a lower cost. She was brilliant. Now, last minute.com shopping we leave in less than 24hrs.
22 July 2026
Reply from Hays Travel - Redditch
Thank you for your fantastic review! Pleased to hear that we could help you find the perfect last-minute family holiday :)
Was made to feel very welcome members…
Was made to feel very welcome members of staff were so helpful
23 July 2026
Reply from Hays Travel - Redditch
Thanks so much for your kind feedback!
I hope you have a lovely time :)
~ Lexie
Another fantastic experience in store,
Another fantastic experience in store,
Lexie was really helpful in finding the right holiday,A credit to the team.
23 July 2026
Reply from Hays Travel - Redditch
Thank you for your kind feedback!
I am glad I was able to make your experience with us enjoyable!
Lexie :)
Booking and cancelling
Firstly the lovely Becky found us the perfect holiday, being foster parents, our sleeping arrangements were quite specific. Unfortunately the next day we had the terrible news that our grandson who is suffering from a terminal brain tumour, had taken a turn for the worse. Then the lovely Gorgia did everything she could to cancel our holiday, so that we could support our daughter and grandson. She succeeded and we didn't lose any money. That is service above and beyond !!! Hays Travel should be very proud of these lovely ladies.
14 July 2026
Reply from Hays Travel - Redditch
Thank you so much for your incredibly kind words. I’m truly sorry to hear about your grandson and the difficult time your family is going through.
I’m so pleased Becky and Georgia were able to help and make things a little easier when you needed to be there for your daughter and grandson.
I’ll be sure to share your lovely feedback with them they’ll be so touched to know their care and support made a difference.
Hayley
Helpful and Professional
Joanne and her colleagues and the end of the phone made a complicated trip seem straightforward to organise
5 July 2026
Reply from Hays Travel - Redditch
Thank you so much for taking the time to leave me such a lovely review! it was our pleasure to book you such a fantastic trip, i look forward to seeing you both soon-Jo
Reply from Hays Travel - Redditch
Thank you for your kind feedback, we hope you have a great holiday!
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