What a pleasure- no more struggling with numerous tabs open. A super friendly, knowledgeable and professional member of staff listened to exactly what I wanted. She sorted flight times, location requi... See more
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I called in the branch on the off chance I could get some help booking flights only for a trip to see a family member in Spain. I had tried doing it myself and was going round in circles. The staff... See more
Company replied
Alexie was excellent and dealt with our booking in a very professional but friendly way. When the system crashed she got back to us by phone and completed the booking. As retired cruise agents, we can... See more
Company replied
As always we get great service from Hays in Redditch Hayley served us this time lovely young lady nothing too much trouble very satisfied 🥰🥰
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
37 Evesham Walk, B97 4EX, Redditch, United Kingdom
- 01527907887
4.9
Excellent
918 reviews
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Reply from Hays Travel - Redditch
Thank you for your kind feedback, we hope you have a great holiday!
Caitlin was very helpful and very…
Caitlin was very helpful and very patient. Everything was done over the phone it’s so nice to talk to a real person these days.
21 July 2026
Reply from Hays Travel - Redditch
Thank you so much for your kind feedback, I hope you have a great trip! - Caitlin
My Booking experience
The staff are always very helpful, Friendly and knowledgeable and are always please to help with any questions
17 July 2026
Reply from Hays Travel - Redditch
Thank you so much for your kind words! We appreciate your feedback and hope you have the best time away :)
Staff are helpful and patient and…
Staff are helpful and patient and price matched our holiday . Very friendly and knowledgeable.
16 July 2026
Reply from Hays Travel - Redditch
Thank you for your great feedback! We hope you have a lovely holiday :)
great service and good deals
14 July 2026
Reply from Hays Travel - Redditch
Thank you for the kind feedback, we hope you have a great holiday! :)
Reply from Hays Travel - Redditch
Thank you for the great feedback, we wish you an enjoyable holiday! :)
We have been using Hays travel since…
We have been using Hays travel since they opened in Redditch and have never been disappointed,
Staff always so friendly and helpful
Excellent shop
3 July 2026
Reply from Hays Travel - Redditch
Thank you so much for your lovely review! Thank you for your continued loyalty it really does mean a lot to us.
Always friendly helpful service
10 July 2026
Reply from Hays Travel - Redditch
Thankyou for your lovely feedback and for booking with us as always. Wishing you another fabulous holiday in Zante!
Amazing friendly team
The two girls that organised and booked our holiday for October could not have done any more, both of them were brilliant!
Bent over backwards to get the booking we wanted
29 June 2026
Reply from Hays Travel - Redditch
Thank you so much for your lovely review! It was an absolute pleasure helping you book your October holiday, and we're so pleased to hear you were happy with the service. Your kind words really mean a lot to us. We hope you have the most amazing time away, and if there's anything else you need before you travel, we're always here to help. Have a fantastic holiday!
Hayley & Caitlin
It was a last minute decision
It was a last minute decision to go on holiday and the lovely ladies could not have been more helpful or obliging. Very friendly and professional, so much so that I have booked another holiday through them for later this year.
21 June 2026
Reply from Hays Travel - Redditch
Thank you so much for your lovely review, Guy!
I'm so pleased I could help make your last minute holiday come together so smoothly. It was a pleasure finding the right trip for you, and I'm delighted you've already trusted us with another holiday later this year.
I hope you have an amazing time in Paphos, I'm sure you'll have a fantastic break! I look forward to helping you again when it's time for your next getaway.
Best wishes,
Lexie
Brilliant service again from Becky
Brilliant service again from Becky. So quick and reliable. Nothing is too much for her
4 July 2026
Reply from Hays Travel - Redditch
Thank you so much, Kate, for your lovely review and kind words. We're delighted to hear you received brilliant service from Becky once again. We'll be sure to pass your wonderful feedback on to her.
Thank you for booking with us, and we hope you have a fantastic holiday . Have an amazing time, and we look forward to helping you again in the future!
All staff are very friendly and nothing…
All staff are very friendly and nothing is too much trouble
28 June 2026
Reply from Hays Travel - Redditch
Thank for your kind feedback, wishing you a lovely Holiday!
Professional helpful
Professional helpful, knowledgeable staff.
Lovely air conditioned office.
27 June 2026
Reply from Hays Travel - Redditch
Thankyou for your kind feedback. We are pleased you liked the office and we definitely agree the air conditioning has been a Saviour! Wishing you a fantastic holiday!
Called into Hayes travel regarding a…
Called into Hayes travel regarding a holiday I'd found the previous evening, I was greeted by a young woman named Georgia,,as an elderly 77 year old widower Georgia invited me to join her and made me feel really at ease ,she explained everything to me regarding my booking and was thoroughly very professional thanks Georgia, would recommend Hayes travel to all friends and anyone else looking for advice on looking for a holiday John mcsweeney
1 July 2026
Reply from Hays Travel - Redditch
Thank you so much for your lovely review, John. It was a real pleasure meeting you and helping you book your holiday. I'm so pleased to hear that you felt comfortable and well looked after throughout the booking process. Your kind words and recommendation truly mean a lot to me. I hope you have a wonderful holiday, and if there's anything you need before you travel, please don't hesitate to pop in or get in touch. I look forward to seeing you again soon!
Georgia
Made life easy
23 June 2026
Reply from Hays Travel - Redditch
Thank you so much, Paul & Amanda, for your lovely review! We're delighted we could make life easy for you. We hope you both have a fantastic holiday in Majorca and enjoy every minute. Safe travels, and we look forward to seeing you again soon!
Staff are always helpful and go above…
Staff are always helpful and go above and beyond to help,
29 June 2026
Reply from Hays Travel - Redditch
Thank you, Susan, for taking the time to share your feedback. I'm so pleased we've been able to arrange something special for your birthday celebrations.
Hayley
Great friendly staff
Great friendly staff. Very helpful. Booked our holiday to Krakow for October. Great price and great hotel. Very pleased
30 June 2026
Reply from Hays Travel - Redditch
Thank you, Teresa. It was lovely to meet you both yesterday and get everything arranged for you.
I'm so pleased you're happy with the holiday chosen in Krakow! I hope you have a fantastic time and make some wonderful memories.
Have a great trip!
Hayley
Booking a package to New York
Walked in to enquire about a trip to New York for my daughters 18th Birthday. Hayley was extremely knowledgeable. She knew exactly what we wanted and provided all the info. We were so content with what she had put together that we booked it there and then. There was absolutely no pressure to do this however, we didn't feel any need for hanging around as we knew what we wanted.
27 June 2026
Reply from Hays Travel - Redditch
I’m so pleased I could help arrange everything for such a special celebration. It was a pleasure to be part of it. Thank you so much for your lovely feedback.
Hayley
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