Very polite and friendly,sorted everythink out straight away,book with haze travel every year,never a proble
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Joanne was super professional and totally got what I wanted for my holiday. She hooked me up with a great price and even asked her colleagues for advice when she needed it. I swung by later that day t... See more
Company replied
We had the best experience , had changed to hays as the other travel agent we had been using really only wanted to take our money and do nothing else to help What a difference!!! The lady's that wo... See more
Company replied
I spoke to Georgia and explained what we were looking for & gave our budget, she came back with 4 different options and helped us find the perfect holiday for our family! Super helpful & made the proc... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 White Rose Centre, LL18 1EW, Rhyl, United Kingdom
- 01745 277016
4.9
Excellent
525 reviews
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Joanne made everything seem so easy to…
Joanne made everything seem so easy to organise. I'm a solo traveller and she found the best price for me, and without single supplements. I have looked at other companies, and their prices doubled when I put in that I was a solo traveler. Joanne answered all my questions, organised excursions I wanted to be included. Explained about the visa I need and offered to show me how yo apply. Also had the choice of my nearest airport which is better for me. She said yo phone her with any queries I had or questions. I felt very supported in the choices I had made.
3 February 2026
Reply from Hays Travel - Rhyl
Good afternoon Irina,
We appreciate you sharing your experience. We're happy to hear that the planning process for your solo trip was made easy, and that you felt supported with your choices. Thank you for your review. We look forward to seeing you again in store.
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Good Afternoon Susan,
Thank you for leaving such a kind review - We really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store.
Hays Travel Rhyl
Nicole was excellent explaining…
Nicole was excellent explaining everything about our booking and made everything easy will definitely be booking with hays for our next holiday thank you Nicole
28 January 2026
Reply from Hays Travel - Rhyl
Good Morning David,
Thank you for leaving such a kind review - We really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store.
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Good Morning Louise,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Hays Travel Rhyl
Reply from Hays Travel - Rhyl
Good Morning Antony,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Jo was very helpful she had plenty of time for us
The staff at Rhyl are so helpful always have time and patience
25 January 2026
Reply from Hays Travel - Rhyl
Thank you so much for your lovely feedback! I will pass this on to Jo, what lovely words :)
Always used hays very good
16 January 2026
Reply from Hays Travel - Rhyl
Good Morning Maureen,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store!
Really helpful staff
Really helpful staff. Made the booking process very easy
Thank you
15 January 2026
Reply from Hays Travel - Rhyl
We are happy to hear that our staff were helpful and made the booking process easy for you. Thank you for your feedback.
Having dealt with Hays previously I was…
Having dealt with Hays previously I was not disappointed. The attention I received was first class. Nothing was too much trouble and time was not a factor along with no pressure to book. Personal service for me is a big factor rather than dealing with somebody on line
13 January 2026
Reply from Hays Travel - Rhyl
Good Morning Clive,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store!
Cruise ,Really helpful and went out of there…
Really helpful and went out of there way to get us what we wanted
12 January 2026
Reply from Hays Travel - Rhyl
Good Morning Jackie,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store!
Reply from Hays Travel - Rhyl
Good Morning Helen,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store!
My first time going into the rhyl store…
My first time going into the rhyl store and booking my first holiday to benidorm. The assistant manger georgia helped me do this with no problems explained everything to me.
4 January 2026
Reply from Hays Travel - Rhyl
Good Morning Sarah,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store!
New York 2026
I went into store to Book New York for Dec 2026 after seeing a post on Facebook after speaking to Angel online, she went through my various options and went above her role to ensure I was fully happy before committing to any plans.
She talked me through Flights, Lay overs and Also took her time to go through Hotel options and Reviews on the hotels in question. Her service alone was outstanding and would highly recommend anyone to pop in and see her for their own plans.
1 January 2026
Reply from Hays Travel - Rhyl
Good Afternoon Neil,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store!
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Hays travel the best
Georgia who helped us with our holiday was lovely she new everything we wanted to defo recommend hays travel
30 December 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Holiday booking
Polite, knowledgeable staff. Quick and helpful. Shop clean and tidy.
31 December 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Georgia was very helpful nothing was to…
Georgia was very helpful nothing was to much trouble
17 December 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Rhyl office review.
The Rhyl office provided excellent service. All my concerns and queries were satisfied.
4 December 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
Georgia always aims to please and makes…
Georgia always aims to please and makes the booking of a holiday effortless. Georgia is a credit to Hayes Travel, Thankyou very much and see you soon for when we book another holiday.
28 November 2025
Reply from Hays Travel - Rhyl
Good Afternoon,
Thank you for leaving such a kind review - we really appreciate this!
Thank you for booking with us and we cannot wait to welcome you back into store
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