Hi Charlotte in Romsey was extremely helpful Listened to what we wanted and got us a brilliant holiday booked Charlotte was friendly experienced and patient with us as we where booking for 5 peop... See more
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Emma was extremely helpful in sorting out our Glacier Express trip for next year. Gave us plenty of options and provided all the information in a timely manor. Very professional.
Received a Hays Travel update letting me know the Celebrity Cruises were launching their 2028 cruises. It was easy to check out availability on the website and 1 phone call provided me with a comprehe... See more
Company replied
Visited the Romsey branch yesterday 12/08/26 to book a holiday. We were helped by Emma who was very thorough, friendly and looked at all options with us. She made us feel at ease throughout and made t... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 The Hundred, SO51 8GD, Romsey, United Kingdom
- 01794 517700
4.9
Excellent
1k reviews
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With Great satisfaction went in thinking we were just going…
We went in thinking we were just going to dicuss a cruise opportunity. But came away having booked and paid for a cruise on a cruise line we have never sailed with before.Just one thing I am a member of NFOP which has as part of its benefits a 5% discount on that cruise line. I admit that I never mentioned this..So will be in touch when I find my membership number.As we have not as yet had any confirmation of the booking.
15 February 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this kind feedback, it was a pleasure to assist you. - Tasha, Branch Manager.
Quick efficient service.
14 February 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback. - Tasha, Branch Manager.
Successful problem solving.
Ava listened to my questions and solved the problem I had experienced on line. She was friendly and supportive. I was greeted cordially and did not have to wait for attention.
12 February 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback, I will make sure it is passed onto Ava. - Tasha, Branch Manager.
Main reason I book through Hayes are…great people
Main reason I book through Hayes are the excellent personal support provided. Emma Godwin excellent. Very friendly. Very flexible and a pleasure to do business with.
As a customer service trainer for many years I applaud the great customer service in the Romsey branch
11 February 2026
Reply from Hays Travel - Romsey
Thank you so much for your kinds words and it is always a pleasure helping you get your holidays booked - Emma
Informative,friendly,helpful
Informative,friendly,helpful
Tasha has sorted my dream holiday to the Maldives in December this year , I’m so excited , she took all the stress of searching away for us , Thankyou Tasha (romsey)
24 January 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback, it is much appreciated! - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback. - Tasha, Branch Manager.
Excellent service from Emma
Excellent service from Emma, went out of her way to find a solution for our holiday.
8 February 2026
Reply from Hays Travel - Romsey
Thank you so much for your lovely review. It was a pleasure helping you book your holiday! - Emma
Friendly avd helpful service
Friendly avd helpful service. Booked a city break very easily. Will definitely book through the Romsey office again.
5 February 2026
Reply from Hays Travel - Romsey
We're happy to hear that you found our service helpful and friendly! Thank you - Emma
Always competent
The staff made the booking experience straight forward and all aspects were explained clearly. Have used Hays many times over the years for various types of holiday booking.
5 February 2026
Reply from Hays Travel - Romsey
It was a pleasure helping you book your holiday, and thank you for leaving a nice review. Thank you, Caitlin
Very very helpful staff
Very very helpful staff. Answered all of my questions and I never felt rushed
5 February 2026
Reply from Hays Travel - Romsey
We appreciate you taking the time to share your experience. We're so happy to hear our staff was helpful and thorough!
Booked a family cruise holiday thanks…
Booked a family cruise holiday thanks to your help.
28 January 2026
Reply from Hays Travel - Romsey
It was a pleasure helping you all out, and thank you for leaving a nice review. Many thanks, Jamie :)
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback, I hope you and your husband are okay. - Tasha, Branch Manager
Brilliant service
The lady who dealt with our booking request for a cruise was brilliant and very professional. We were not too sure which cabin to book but using Google she guided us around the cabin layout to make sure we got the one. The whole booking experience was brilliant and we would recommend Hays Travel, Romsey
3 February 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback, and for your kind words. I will make sure this is passed onto Emma! - Tasha, Branch Manager.
Enjoyable experience
Enjoyable experience. Felt able to take our time, consultant was very patient. Also very helpful
1 February 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this feedback, I will make sure this is passed onto Ava! - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, it was a pleasure to assist with booking your trip. - Tasha, Branch Manager.
Quick and easy short break accomplished
The associate, Charlotte, was most helpful and listened carefully and accurately to my needs.
She swiftly found a short break that fitted in with my wishes and searched dates that gave the best value and opportunity to see the city for our budget, finding extra discounts and facilities.
There was no undue pressure or hard sell which makes a return to Hays Travel very likely.
Excellent all around and much appreciated.
31 January 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to complete this feedback and for your kind words, I'll make sure this is passed onto Charlotte. - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, I will ensure it is passed onto Jamie. - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, and for your kind words. It was a pleasure to assist with your holiday booking. - Tasha, Branch Manager.
My Hays travel consultant was so…
My Hays travel consultant was so helpful and patient.
29 January 2026
Reply from Hays Travel - Romsey
Thank you for taking the time to respond to the feedback. I am so glad we got something sorted for you and I hope you have an amazing time - Charlotte
Welcoming and friendly service
We were made to feel very welcome. Caitlin listened to our holiday requirements and arranged flights, accommodation and guided tour, nothing was too much trouble.
It is nice to be able to relax and know that everything has been arranged.
21 January 2026
Reply from Hays Travel - Romsey
Thank you very much, it is always a pleasure helping you book your trip. Many thanks, Caitlin:)
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