Received a Hays Travel update letting me know the Celebrity Cruises were launching their 2028 cruises. It was easy to check out availability on the website and 1 phone call provided me with a comprehe... See more
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See what reviewers are saying
Visited the Romsey branch yesterday 12/08/26 to book a holiday. We were helped by Emma who was very thorough, friendly and looked at all options with us. She made us feel at ease throughout and made t... See more
Company replied
Your staff are really helpful nothing is to much trouble we have touch more booking required ie Flightsect so looking forward to your call Regards Peter
Company replied
As always it was a very enjoyable experience booking my holiday with Hays and because Charlotte has booked numerous cruises for me now, we know each other well and Charlotte knows what i like and am l... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27 The Hundred, SO51 8GD, Romsey, United Kingdom
- 01794 517700
4.9
Excellent
1k reviews
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Very polite staff..
Very polite staff... didn't feel hurried.
Explained everything we asked
4 March 2026
Reply from Hays Travel - Romsey
Thank you for taking the time to complete the feedback. I will pass your kind comments to Jamie. - Charlotte.
Excellent
Excellent, as always. Caitlin was very hekpful. Came up with the holiday we wanted.
1 March 2026
Reply from Hays Travel - Romsey
Thank you for leaving this, I have let the agent know and we appreciate you taking the time to leave a lovely review. Many thanks, Jamie :)
Jamie listened and was very helpful in…
Jamie listened and was very helpful in putting together a package for our trip to Split Croatia.
28 February 2026
Reply from Hays Travel - Romsey
Thank you for leaving this lovely review, it was a pleasure to help you sort out your Croatia trip. Many thanks, Jamie :)
Reply from Hays Travel - Romsey
It is always a pleasure to help you sort your trips out, and thank you for leaving a lovely review! Many thanks, Jamie :)
Friendly and helpful staff.
28 February 2026
Reply from Hays Travel - Romsey
Thank you very much for leaving this, I have passed it on to the agent and we appreciate you taking the time to leave this. Many thanks, Jamie :)
Emma was fantastic
Recently booked our Honeymoon to Mauritius and couldn't be happier with the level of service we received from Emma in Romsey. She went above and beyond to book what we were looking for and get us an amazing deal. Would highly recommend Hays Romsey.
13 February 2026
Reply from Hays Travel - Romsey
Thank you very much for this amazing review, I have passed this onto Emma and it was a pleasure to help get your honeymoon sorted! Many thanks, Jamie :)
Reply from Hays Travel - Romsey
Thankyou for taking the time to leave this feedback, and for your kind words. It's always a pleasure to assist! - Tasha, Branch Manager.
Hays at Romsey
I visited Hays at Romsey on Monday and Jamie did the initial search for me. After having confirmed that my friends were happy with the holiday, I went in on Tuesday and Ava completed the purchase.
24 February 2026
Reply from Hays Travel - Romsey
Thank you very much for leaving this information, it was a pleasure assisting getting you what you wanted. Many thanks, Jamie :)
Excellent customer service as usual
Excellent customer service as usual. Friendly, informative and very helpful.
23 February 2026
Reply from Hays Travel - Romsey
Thank you for taking the time to respond to the feedback. I hope you have a lovely holiday and look forward to seeing you again soon - Charlotte
Jamie
Jamie , in Romsey . Is amazing he has booked several holidays for us and now just booked Italy .
21 February 2026
Reply from Hays Travel - Romsey
It is always a pleasure to assist you, thank you for the review too! Many thanks, Jamie :)
Holiday Booking
Holiday Booking
Excellent service given when booking our holiday and a very professional service from your member of staff who dealt with our booking.
20 February 2026
Reply from Hays Travel - Romsey
Thank you very much, it was a pleasure helping you get your holiday sorted! Many thanks, Jamie :)
Really good experience and Jamie was…
Really good experience and Jamie was very knowledgeable and nothing was too much trouble.
13 February 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this kind feedback, I'll make sure it's passed onto Jamie. - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback and for your kind words. - Tasha, Branch Manager.
Simply Great Service
Charlotte and Emma are little stars!! Nothing too much trouble for them. We only use Hays Travel Romsey and always successful outcomes.
13 February 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this feedback, I'll make sure the girls see your kind comments. - Tasha, Branch Manager.
The staff were excellent
The staff were excellent, very knowledgeable and so friendly. First time we have booked through Hays Travel Romsey we will certainly be going there again.
Well done!
12 February 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this kind feedback, I'll make sure it's passed onto Emma. - Tasha, Branch Manager.
The staff are always so friendly and…
The staff are always so friendly and helpful. Ava was very helpful in booking my flights . You are always greeted with a smile and a lovely cup of coffee.
15 February 2026
Reply from Hays Travel - Romsey
Thank you for leaving such a nice review, I have passed this on to the agent and we appreciate you taking the time to leave this :) Many thanks, Jamie
Cruise booking
Very simple process. We were communicated well about all the next steps etc. very happy
16 February 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this kind feedback, it was a pleasure to assist with your booking. - Tasha, Branch Manager.
Reply from Hays Travel - Romsey
Thank you very much, it is always a pleasure to assist with your trips abroad :) Jamie
With Great satisfaction went in thinking we were just going…
We went in thinking we were just going to dicuss a cruise opportunity. But came away having booked and paid for a cruise on a cruise line we have never sailed with before.Just one thing I am a member of NFOP which has as part of its benefits a 5% discount on that cruise line. I admit that I never mentioned this..So will be in touch when I find my membership number.As we have not as yet had any confirmation of the booking.
15 February 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to provide this kind feedback, it was a pleasure to assist you. - Tasha, Branch Manager.
Quick efficient service.
14 February 2026
Reply from Hays Travel - Romsey
Thank-you for taking the time to leave this kind feedback. - Tasha, Branch Manager.
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