Saskia was our booker and helped me look into a last minute getaway for me and my husband, she was very informative and advised us on best locations that covered what we wanted. We ended up booking a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff at hays travel Salford are absolutely brilliant. Always on hand if you need them or worried about anything to do with your holiday and make me feel warm and welcome and put your mind at ease... See more
Company replied
We have used Hays Travel Salford previously and as with the other occasions we were looked after really well. All the staff we have dealt with have been very efficient and this occasion was no differe... See more
Company replied
We could not of had a better experience at hays travel -salford ,thanks to saskia who from start to finish was really helpful she listened to what we were looking for and found us a great first holida... See more
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Briar Hill Way, Salford Shopping City, M6 5FD, Salford, United Kingdom
- 01615328936
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sorrento
Booked last minute break Joanne at Salford branch very helpful and really pleasant have used hays a few times and it’s the only travel agents place I would use.
29 July 2026
Reply from Hays Travel - Salford
Hi Susan,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you found our team member to be so friendly and helpful. We truly appreciate your continued loyalty.
Kind Regards
Hays Travel Salford
Always helpful always very friendly and…
Always helpful always very friendly and get the best holidays
4 August 2026
Reply from Hays Travel - Salford
Hi Allison,
Thank you for your wonderful 5-star review! We are so pleased to hear that you always find our team helpful and friendly, and that we can help you find the best holidays.
Kind Regards
Hays Travel Salford
The best shop
The best shop, the best staff & the absolute best customer service.
Wouldn’t go anywhere else 💛
31 July 2026
Reply from Hays Travel - Salford
Hi Riah,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience with our shop, staff, and customer service. We truly appreciate your loyalty!
Kind Regards
Hays Travel Salford
Emma was really helpful in finding and…
Emma was really helpful in finding and sorting our trip to Japan
2 August 2026
Reply from Hays Travel - Salford
Hi Michelle,
Thank you so much for your wonderful 5-star review! We are delighted to hear that our team member was so helpful in arranging your trip to Japan. We hope you have an amazing time!
Kind Regards
Hays Travel Salford
Absolutely fantastic customer service
Absolutely fantastic customer service. Jo was very helpful very friendly and got the holiday I was after. I have got no hesitation in coming back to hays travel.
4 August 2026
Reply from Hays Travel - Salford
Hi David,
Thank you for your fantastic 5-star review! We are so pleased to hear that Jo was very helpful and friendly, and that you got the holiday you were after. We look forward to welcoming you back.
Kind Regards
Hays Travel Salford
Advisers knowledge was great
Advisers knowledge was great, she shown she was very expirenced and made the booking process seamless
4 August 2026
Reply from Hays Travel - Salford
Hi Debbie,
Thank you for your wonderful 5-star review! We are so pleased to hear that our adviser's knowledge and experience made your booking process seamless.
Kind Regards
Hays Travel Salford
Girls are always superb
Girls are always superb, really helpful in Hays Travel.
They never ever let us down.
Nick and Ang
4 August 2026
Reply from Hays Travel - Salford
NICK LEE,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team consistently provides such superb and helpful service. We truly appreciate your kind words.
Kind Regards
Hays Travel Salford
Amazing customer service as always
Amazing customer service as always, always helpful friendly and polite and always find you just what your looking for.
4 August 2026
Reply from Hays Travel - Salford
Hi Casey,
Thank you for your wonderful feedback! We are so pleased to hear that our team is always helpful, friendly, and polite, and that we consistently find what you're looking for.
Kind Regards
Hays Travel Salford
Always great service
Always great service, all the staff are so helpful and always find you a great deal.
2 August 2026
Reply from Hays Travel - Salford
Thanks so much for this lovely review, we really do appreciate it Carol
Hays Travel Salford
Reply from Hays Travel - Salford
So lovely to read this lovely feedback, we really do appreciate it
Excellent Service and friendly staff
As we’ve come to expect from Hays staff they are always friendly, helpful and knowledgable about destinations we looked at for our holiday. Joanne spent time looking at the facilities and checking the reviews for the hotel we picked and finding us a good deal.
31 July 2026
Reply from Hays Travel - Salford
Thank you so much for this absolute;y amazing feedback Patricia, it really is so lovely to read such lovely comments about the staff and I really appreciate you taking the time to leave this feedback
Hays Travel Salford
The staff are so friendly and…
The staff are so friendly and knowledgeable, very helpful.
27 July 2026
Reply from Hays Travel - Salford
Thank s so much for this lovely feedback, it really is appreciated
Reply from Hays Travel - Salford
Thanks for booking with us again and for this lovely feedback, glad we got you a great deal
Reply from Hays Travel - Salford
Thanks so much for this lovely feedback, we really do appreciate it
Hays Travel Salford 💯%
Riah is amazing very informative, professional and friendly. Found the perfect holiday for our family. 🙂
25 July 2026
Reply from Hays Travel - Salford
Hi Warren,
Thank you so much for this amazing feedback, I really appreciate you coming back to me after all these years, it's been my absolute pleasure booking such a wonderful family Holiday for you all.
Look forward to seeing you again soon
Riah
Reply from Hays Travel - Salford
Thanks for this amazing feedback John, it really is truly appreciated and we love that you recommend us to everyone, Thanks again and look forward to seeing you again soon
Palma nova package holiday
Easy to book with the assistant and all my questions answered. The paperwork was printed off immediately and all the informationthat I needed for now was in the folder. From going in the shop to leaving with my holiday package took less than 15 mins which was perfect.
19 July 2026
Reply from Hays Travel - Salford
Thanks so much for taking the time to leave us this lovely feedback, it really is appreciated.
Lady was very helpful especially as our…
Lady was very helpful especially as our daughter kept changing date we could take our granchildren away next yr,really patient and understanding
26 July 2026
Reply from Hays Travel - Salford
Thanks for this lovely feedback Kim, patience is our middle name.
Thanks for booking it really is appreciated
The girls in the Salford store are all…
The girls in the Salford store are all so happy friendly and lovely plus go out of there way to help find you a holiday for your needs, everything is done for you in no time and if you have any queries they will answer straight away.
14 July 2026
Reply from Hays Travel - Salford
Such lovely feedback to read, thank you so much for taking the time to do so, I really am so happy to read how thrilled you are with the service provided in store, hopefully many more to come.
Reply from Hays Travel - Salford
Thanks so much for having us this lovely feedback, so nice to read how happy you are with the service provided in store
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.