Hays Travel - Salford Reviews 

1,143
TrustScore 5 out of 5

4.9

20 Briar Hill Way, Salford Shopping City, M6 5FD Salford, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Saskia was our booker and helped me look into a last minute getaway for me and my husband, she was very informative and advised us on best locations that covered what we wanted. We ended up booking a... See more

Rated 5 out of 5 stars

The staff at hays travel Salford are absolutely brilliant. Always on hand if you need them or worried about anything to do with your holiday and make me feel warm and welcome and put your mind at ease... See more

Company replied

Rated 5 out of 5 stars

We have used Hays Travel Salford previously and as with the other occasions we were looked after really well. All the staff we have dealt with have been very efficient and this occasion was no differe... See more

Company replied

Rated 5 out of 5 stars

We could not of had a better experience at hays travel -salford ,thanks to saskia who from start to finish was really helpful she listened to what we were looking for and found us a great first holida... See more

Company replied


Company details

  1. #21 of 207 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 20 Briar Hill Way, Salford Shopping City, M6 5FD, Salford, United Kingdom

  • 01615328936

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,143)

119,953 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff .

Staff .. friendly really helpful

14 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Thanks as always for this lovely feedback Paul it really is appreciated

Rated 5 out of 5 stars

The staff in the salford shop are …

The staff in the salford shop are the best and very helpful your booking fast track and money and helping you to get the best holiday for you the service the booking process and everything else you need

21 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Thank you so much for this amazing feedback as always, it really is such a pleasure booking your lovely Holidays,Thank you for choosing us again - See you soon Riah

Rated 5 out of 5 stars

The first impressions was really good…

The first impressions was really good welcoming and really it was a great experience. They very very helpful and professional.

19 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Thanks so much for this fabulous feedback Colin, it really is appreciated, so nice to read how pleased you were Fran and her service, Thanks again so much

Rated 5 out of 5 stars

Really helpful

Really helpful, excellent service.

14 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Carol Lathwood,

Thank you for your kind review. We are so glad to hear that you found our service excellent and helpful.

Kind Regards
Hays Travel Salford

Rated 5 out of 5 stars

I can't rate the girls high enough

I can't rate the girls high enough, they are so helpful and friendly, this is main reason I book holidays with them and not online

15 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Paula,

Thank you for your wonderful review! We are so pleased to hear that our team's helpfulness and friendliness are the main reasons you choose to book your holidays with us. We truly appreciate your loyalty!

Kind Regards
Hays Travel Salford

Rated 5 out of 5 stars

Every thing fell into place flights…

Every thing fell into place flights were on time 3 flights later fab holiday

15 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Thanks so much for the fab feedback, another bucket list under your belt, plenty more to come, Thanks for always choosing us, we really do appreciate it

Rated 5 out of 5 stars

Your staff their friendly and…

Your staff their friendly and efficient, knowledgeable service is a credit to Hays,

14 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Hi Diane, Thank you so much for this lovely feedback we really do appreciate it and look forward to seeing you again soon
Hays Travel Salford

Rated 5 out of 5 stars

Our holiday was booked quickly and…

Our holiday was booked quickly and efficiently nothing was too much trouble

14 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Thanks for this great feedback Barry, thanks for booking with us and look forward to seeing you again soon

Hays Travel Salford

Rated 5 out of 5 stars

Very efficient and knowledgable staff…

Very efficient and knowledgable staff who are only too willing to help

13 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

John,

Thank you for your wonderful feedback! We are so pleased to hear that you found our staff efficient and knowledgeable, and always willing to help.

Kind Regards
Hays Travel Salford

Rated 5 out of 5 stars

Hays travel staff are amazing

The staff at the Salford Shopping Centre are brilliant
They are quick to find the right tailored package that you require

6 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Hi Chris,

Thank you for your wonderful feedback! We are so pleased to hear that our team was able to assist you in finding exactly what you needed.

Kind Regards
Hays Travel Salford

Rated 5 out of 5 stars

when arring to hays travel the staff…

when arring to hays travel the staff were so so friendly. the mrmber of the team which was Jennifer was so helpful we sat with her and helping us to book our holiday everything was brilliantly explained. from start to finish. so we left there knowing we had been well looked after.
all the staff at hays travel in salford were the very best 10 out of 10 to you all. and thank you Jennifer for all you done. I would recommend that all goes to hays travel for your holiday booking.
thank you to all the team

12 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Dear Paul,

Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience and felt well looked after. It's fantastic to know that our team provided excellent service from start to finish. We truly appreciate your recommendation!

Kind Regards
Hays Travel Salford

Rated 5 out of 5 stars

Jenny was amazing

Jenny was amazing, the booking was a nightmare as the price kept changing, with Jennys help, patience and expertise she sorted it all out for me. She was really cheerful and funny a pleasure to deal with. Will definitely use Hays again & recommend to others. Thank you Helen Williams

9 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Thank you so much for this amazing feedback for Jennie, it really is appreciated, and thank you so much for your patience whilst in store, the systems were having a wobble that day, but all done and sorted and a lovely break to look forward to.
Thanks for booking and hope to see you again soon
Riah

Rated 5 out of 5 stars

Exceptional

Discussed what type of holiday I wanted and they delivered it perfectly.

1 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Janet,

Thank you for your wonderful feedback! We are so pleased to hear that we were able to deliver the perfect holiday experience for you. We hope you have a fantastic trip!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

No hassle booking

No hassle booking, Jo always very helpful and knowledgeable, all staff friendly, a comfortable atmosphere to book a holiday

3 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Mr Roy Richardson,

Thank you so much for taking the time to leave such a wonderful review! We are delighted to hear that you found the booking process hassle-free and that our team was helpful and friendly. We strive to create a comfortable atmosphere for everyone.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The staff are amazing very friendly and…

The staff are amazing very friendly and very welcoming they will allways find us the best holidays

3 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Michelle,

Thank you so much for your wonderful feedback! We are delighted to hear that our team is always able to help you find the perfect holidays.

Kind Regards
Hays Travel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look