Brilliant as always. 2 holidays booked with Rachel and 1 with Chloe. All so professionally done and everything taken out of our hands. Wouldn't go anywhere else.
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We have Traveled with Hays to several countries..Never had a problem always had a Fabulous Holiday..the service is excellent. Thank You Rachel and Team
Company replied
I wanted to go to Gozo in Malta for an autumn break with my son . Harry put together some fab choices with flights from Manchester .Prices were brilliant . Harry was extremely efficient and friendly... See more
Booked holiday over phone found hays very helpful wouldn’t go anywhere else many thanks to hays travel sandbach
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 High Street, CW11 1AH, Sandbach, United Kingdom
- 01270895478
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friendly and efficient staff who took…
friendly and efficient staff who took into consideration all our requirements .

Reply from Hays Travel - Sandbach
Chloe really looked after me today got…
Chloe really looked after me today got us a great deal in Barcelona cheaper than we found on line.

Reply from Hays Travel - Sandbach
Great experience
Rachel was very knowledgable, helpful and friendly made booking a holiday a pleasant experience will use Hayes again

Reply from Hays Travel - Sandbach
Very friendly and efficient service
Very friendly, helpful and efficient service from Chloe

Reply from Hays Travel - Sandbach
Satisfied customer
We were seen promptly. The assistant booked us the holiday we wanted on the dates we wanted. Gave us any advice we needed. Trust the holiday will go well.

Reply from Hays Travel - Sandbach
Very helpful and professional
Very helpful and professional. Nothing was too much trouble.

Reply from Hays Travel - Sandbach
Chloe in the Sandbach office was lovely…
Chloe in the Sandbach office was lovely and booked us a holiday

Reply from Hays Travel - Sandbach
Great travel shop !
Rachel who helped us to find a holiday was so welcoming very polite and super helpful

Reply from Hays Travel - Sandbach
Booking a holiday made easy.
Super helpful at going through options and took the stress out of booking. Great customer service.

Reply from Hays Travel - Sandbach
THE STAFF ARE ALWAYS SO HELPFUL
THE STAFF ARE ALWAYS SO HELPFUL, RACHEL IS SO HELPFUL GREAT SENSE OF HUMOUR TOO NOTHING IS TOO MUCH TROUBLE FOR HER ,I ALWAYS GO HERE IF I WANT A HOLIDAY ABROAD, BECAUSE I TRUST THEIR ADVICE, AND HAVE NEVER BEEN LET DOWN.

Reply from Hays Travel - Sandbach

Reply from Hays Travel - Sandbach
Dealt with in a polite and efficient…
Dealt with in a polite and efficient manner so that we got the best deal for our holiday
We have booked our holidays with Hayes in sandbach ever since they took over the Thomas Cook shop and we will continue to support our local office

Reply from Hays Travel - Sandbach
Do not use for Foreign Currency
More fool us for putting our trust in a local company , The Exchange that they gave my wife at the weekend was awful and daylight robbery. We will never trust Hays Travel again .

Reply from Hays Travel - Sandbach
Friendly attentive and knowledgeable
Friendly attentive assistant who had good knowledge of the requirements for assisted travel and accommodation.

Reply from Hays Travel - Sandbach
Very helpful staff
Very helpful staff, answered all my questions. It’s nice to know if I need to know anything I can pop in or pick up the phone and there will be a friendly voice on the other end to help.

Reply from Hays Travel - Sandbach
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