Brilliant as always. 2 holidays booked with Rachel and 1 with Chloe. All so professionally done and everything taken out of our hands. Wouldn't go anywhere else.
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See what reviewers are saying
We have Traveled with Hays to several countries..Never had a problem always had a Fabulous Holiday..the service is excellent. Thank You Rachel and Team
Company replied
I wanted to go to Gozo in Malta for an autumn break with my son . Harry put together some fab choices with flights from Manchester .Prices were brilliant . Harry was extremely efficient and friendly... See more
Booked holiday over phone found hays very helpful wouldn’t go anywhere else many thanks to hays travel sandbach
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
3 High Street, CW11 1AH, Sandbach, United Kingdom
- 01270895478
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Reply from Hays Travel - Sandbach
Excellent service at Hays Sandbach
Very helpful, friendly & professional service from Chloe at Hays Travel Sandbach. Thank you again for all your help.
Booking our holiday was a very…
Booking our holiday was a very enjoyable - Tracey was absolutely brilliant- she listened to our requests & helped with every aspect of what we wanted & we are now looking forward very much to our coach holiday to the Isle of Wight.

Reply from Hays Travel - Sandbach
Tracy was very helpful
Tracy was very helpful and gave us the time needed to plan our trip. She made the whole booking experience very enjoyable

Reply from Hays Travel - Sandbach
Very easy no stress answered all my…
Very easy no stress answered all my questions with ease.

Reply from Hays Travel - Sandbach
Having struggled with the internet
Having struggled with the internet, it was great to go into Hays, Sandbach and be given relevant information, options for travel and a straightforward booking ... as well as online check-in the following day. Many thanks

Reply from Hays Travel - Sandbach
…well done to Hayes travel
I’ve been booking my holidays through this company for a long time and not once have I been disappointed They give me good advice on certain holidays that I would like to travel to so thank you Hayes travel
And a big thanks to Rachel who sort all of my holidays out for me

Reply from Hays Travel - Sandbach

Reply from Hays Travel - Sandbach
Excellent service
Excellent service, the staff really know what they are doing and are always friendly and helpful

Reply from Hays Travel - Sandbach
We had left it quite late to book and…
We had left it quite late to book and we had a very limited window when we could travel, but Chloe managed to find us the perfect holiday meeting all our needs. She also booked airport parking for us

Reply from Hays Travel - Sandbach

Reply from Hays Travel - Sandbach
Joe was absolutely brilliant
Joe was absolutely brilliant. Excellent customer service from day 1. Professional but friendly and made sure our needs were met and came up with good suggestions.
Joe was so helpful and didn’t even flinch when we decided to change our destination from Berlin to Budapest; if that had been me me I would have been fuming but no this very accommodating young man kept going and trying his utmost to find the perfect holiday.
I just want to thank you Joe for finding our perfect holiday, Well done.
Will definitely be booking with this company again.

Reply from Hays Travel - Sandbach
Brilliant experience booking with Hays
Went into hays for the first time looking for a last minute holiday,was looked after by Chloe,She was brilliant,got a great holiday booked and the customer service was excellent,
Will be booking more holidays with her and Hays,
I’m not an experienced traveler and she explained everything thoroughly,very helpful

Reply from Hays Travel - Sandbach
Rachel and staff very friendly
Rachel and staff very friendly. Rachel was a great help and nothing too much trouble. Always get excellent service.

Reply from Hays Travel - Sandbach
Smooth and stress free
We dealt with Chloe who was always prompt and responsive to our questions and concerns, ensuring a smooth and stress free experience. She understood our needs and gave us excellent choices in hotels and nothing was too much e.g querying different flight times and room choices.

Reply from Hays Travel - Sandbach

Reply from Hays Travel - Sandbach
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