Our experience was great because although we changed our minds about dates and length of holiday, all 3 members of staff who helped us were patient and very helpful and worked hard to find our best f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We approached Hays with a travel idea and Stella found us the dream holiday. Stella answered all our questions and provided additional information and was her usual helpful self
Company replied
My travel advisor spent time checking my requirements, and matching them up. She gave me options and took trouble.This was really helpful in my decision of destination.
Company replied
Lucy was very helpful and took the time to answer all r questions and query’s we r already looking for next year
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9-11 Place lane, BN25 1LA, Seaford, United Kingdom
- 01323340582
4.9
Excellent
679 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great advice and help
I had great advice and help in navigating the complexities of trying to book a cruise. Lots to think about and I was given time to think about the different types of berths and their position on the boat. Definitely the best way for a first cruise is through Hays.
14 October 2025
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Kind Regards, Jessica at Hays Travel Seaford
Stella
Stella, the representative was attentive and very helpful. We colluded to surprise my partner to a surprise 70th birthday holiday coming up soon. She suggested some great options and we picked a well put together trip to Las Vagas and onwards to Cancun. I would recommend this branch and Stella to anyone.
22 October 2025
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Kind Regards, Stella at Hays Travel Seaford
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Kind Regards, Lucy at Hays Travel Seaford
Excellent service
Excellent service, Stella was very helpful, it was a group booking from Gatwick and Manchester, she did a brilliant job.
17 October 2025
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Kind Regards, Stella at Hays Travel Seaford
Superb experience at Seaford branch
Superb experience at Seaford branch. Very helpful to me. Nothing too much trouble
15 October 2025
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Kind Regards, Lucy at Hays Travel Seaford
Always very helpful and knowledgeable…
Always very helpful and knowledgeable staff. Stella is so patient and nothing is too much trouble.
12 October 2025
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Kind Regards, Stella at Hays Travel Seaford
Always very helpful
Always very helpful
You always get that personal service and the sales assistants remember our names . They then get us the best deal possible. Always get back to us quickly and sort out all the little details including printing out tickets etc
3 October 2025
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Kind Regards, Lucy at Hays Travel Seaford
Lucy at Seaford is extremely…
Lucy at Seaford is extremely knowledgeable and empathetic she thinks of all customers as individuals I’m slightly disabled Lucy considers my limitations Well done she is a credit to Hayes Travel
4 October 2025
Reply from Hays Travel - Seaford
Thank you very much for your kind review it is always my pleasure to help you find some lovely holidays - Lucy 😊
The Staff were friendly and helpful
2 October 2025
Reply from Hays Travel - Seaford
Thank you for your 4* review and kind comments, they are appreciated. Many thanks, Jessica at Hays Travel Seaford
Jessica was very helpful in finding the…
Jessica was very helpful in finding the holiday I had asked for and I was very pleased.
3 October 2025
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Many thanks, Jessica at Hays Travel Seaford
The staff were very helpful and very…
The staff were very helpful and very friendly. They guided me through deciding on which holiday to choose.
It is my first holiday as a solo traveller. As you can imagine I am very apprehensive. The staff were kind and supportive
21 September 2025
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Kind regards - Lana at Hays Travel Seaford
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Kind Regards Stella at Hays Travel Seaford
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Kind regards, Lana at Hays Travel Seaford
Friendly and helpful staff
Jess was very patient and helpful when I was l trying to decide on our holiday. Stella was very informative when it came to booking the trip. Thank you ladies.
6 September 2025
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Kind Regards, Jessica & Stella at Hays Travel Seaford
Very helpful in explaining everything I…
Very helpful in explaining everything I needed to know nothing was any trouble to her
13 September 2025
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Many thanks, Hays Travel Seaford.
First Class Service
12 September 2025
Reply from Hays Travel - Seaford
Thank you for your 4* review and kind comments. They are appreciated. Many thanks Lucy at Hays Travel Seaford.
Good experience
Good experience, helpful, knowledgeable, booked a holiday up to my expectations
30 August 2025
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Kind regards, Sian at Hays Travel Seaford
Great customer service
Stella was very knowledgeable and efficient when we came in to book our cruise. Made the whole process very enjoyable.
2 September 2025
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Kind regards, Stella at Hays Travel Seaford
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Kind regards, Stella at Hays Travel Seaford
The travel agent was very good.
30 August 2025
Reply from Hays Travel - Seaford
Thank you for your 5* review and kind comments, they are appreciated. Kind regards, Lana at Hays Travel Seaford
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.