Kat was so polite and made booking my holiday quick and easy, she even managed to get me an extra night and saved me £138 on the total price. I will definitely be booking with Kat again, 5 star servic... See more
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Booking was so easy from start to finish . Even the payment side and reminder to pay balance on time . Love the app with all our holiday details on and lots of helpful information on there its all... See more
Simon from Hays Travel, Cardiff l is efficient, enthusiastic and energetic! Since making the call and booking the holiday I’ve been buzzing, and isn’t that what it’s all about? Thank you Simon, I thin... See more
I've always been weary about using Facebook holiday agents, but from the moment I contacted Kat, she was so friendly, efficient and never judged us on all the questions we threw at her! Kat got us... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Simon Morgan, CF46, Merthyr tydfil, United Kingdom
- 01685634023
4.9
Excellent
230 reviews
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Excellent customer service
Excellent customer service, knew exactly what he was doing and took less than 10 minutes.
20 October 2023
Reply from Hays Travel - Simon Morgan
Thanks Jay - most appreciated
Excellent service from hays travel & Simon
Excellent service from Hays travel, I asked Simon to call me at a certain time because I was busy & he called me & booked my cruise over the phone.
Simple & easy, he answered my questions, took names of travellers etc & deposit, voila, all done in minutes.
I had more questions I emailed & answered very quickly.
20 October 2023
Reply from Hays Travel - Simon Morgan
Thank you Kim - really appreciated.
Hays always 5 star
The price and information waa good and clear, the response time was fast and it was all easy to sort out.
15 October 2023
Reply from Hays Travel - Simon Morgan
Thank you Ben.
Your feedback is really appreciated
very prompt reply when messaged
very prompt reply when messaged, overall price was good, very easy booking process
11 October 2023
Reply from Hays Travel - Simon Morgan
Thank you Andrew - appreciate your feedback.
Perfect service
Very easy to communicate with Simon . Very accommodating and so easy to book holiday
. Can't wait to go now. Thank you Simon
30 September 2023
Reply from Hays Travel - Simon Morgan
Lovely review - many thanks
Easy booking and answered all my…
Easy booking and answered all my questions I had as I had lots of them.
6 September 2023
Reply from Hays Travel - Simon Morgan
Thanks for the lovely review,.
Great experience
Simon was very professional. Relaxed .didn't hurry me .got me a really good deal .Well impressed would def use again .
2 September 2023
Reply from Hays Travel - Simon Morgan
Thanks Adele - really appreciate your feedback and rating.
He knew the cruise line we wanted and…
He knew the cruise line we wanted and helped us enormously to decide on beverage packages and accommodation
31 August 2023
Reply from Hays Travel - Simon Morgan
Thanks Pop. - - really appreciate your feedback and rating.
The process was so straightforward
The process was so straightforward, I will definitely come back to Simon.
29 August 2023
Reply from Hays Travel - Simon Morgan
Thanks Catrina - really appreciate your feedback and rating.
Reply from Hays Travel - Simon Morgan
Thanks Cheryl
Great communication and advise
Great communication and advise. Easy to book and confirmation straight away.
9 August 2023
Reply from Hays Travel - Simon Morgan
Many thanks for this lovely review
Reply from Hays Travel - Simon Morgan
Thanks Deb - really appreciated
This company booked all my holiday for me.
We've never been on a cruise before.The booking was so easy with very polite helpful advisers at the end of the phone.which I must say I phoned them so many times they went over and above to help with my queries..
8 August 2023
Reply from Hays Travel - Simon Morgan
Thank you Sharon - Its our pleasure - we know if we get things right you'll come back.
Simon is fantastic!
Simon is fantastic!! So knowledgeable, you can tell he’s been doing this a long time. Great price, great service. A credit to hays travel.
6 August 2023
Reply from Hays Travel - Simon Morgan
Thanks Katherine, Thats very kind of you - Shall we set a date for our wedding now?
Reply from Hays Travel - Simon Morgan
Thats very kind of you - thank you so much.
it was a simple phone call
11 July 2023
Reply from Hays Travel - Simon Morgan
Thats very kind of you - thank you so much.
Helped me choose cruise and booking so…
Helped me choose cruise and booking so easy with yourselves, thankyou
18 July 2023
Reply from Hays Travel - Simon Morgan
Thats very kind of you - thank you so much.
Very efficient and friendly service
8 July 2023
Reply from Hays Travel - Simon Morgan
Thats very kind of you - thank you so much.
Very easy to do business with
We contacted Simon to ask for the same holiday and dates as our friends. Simon made the process super easy. Took a deposit and set up a direct debit. Called us back to confirm everything was done and sent confirmation by email. Very smooth !
2 July 2023
Reply from Hays Travel - Simon Morgan
Thats very kind of you - thank you so much.
Everything explained clearly
Everything explained clearly, completed very swiftly, feel confident to contact for more information if needed
1 July 2023
Reply from Hays Travel - Simon Morgan
Thats very kind of you - thank you so much.
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