Megan was helpful looked at many different places for us to go for our budget, she gave us her knowledge of some of the places as she had visited them which is always helpful. we have booked with Hays... See more
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Rubi who served was brilliant as we had no idea where we wanted to go or what was available. Rubi selected several locations after listening to our preferences and we were pleased with what she offere... See more
Company replied
The agent (Eva) was very knowledgeable, efficient and helpful. She dealt with us in a very pleasant and professional manner during our booking process. She is an asset to the company
Company replied
Very helpful and knowledgeable. Spent plenty of time looking for the right cruise for us, even suggesting ideas that we hadn't thought of. Gave us an extra discount, making it better than going dire... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
84/88 Lumley Road, PE25 3ND, Skegness, United Kingdom
- 01754867928
4.9
Excellent
799 reviews
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Very helpful and knowledgeable
Very helpful and knowledgeable. Spent plenty of time looking for the right cruise for us, even suggesting ideas that we hadn't thought of.
Gave us an extra discount, making it better than going direct.
Don't usually use a travel agency, tend to book on line, but would definitely use them again in the future.
7 July 2026
Reply from Hays Travel - Skegness
Thank you so much for this lovely feedback, I am glad we were able to find an option for you after searching for the right one. Hope to see you again in store soon, Many Thanks Julie :)
Excellent Service
Becky was very patient and was able to organise 2 holidays for us. She explained everything in detail so we could understand the process and we left very pleased.
26 June 2026
Reply from Hays Travel - Skegness
Thank you for taking the time to share your positive experience. We are so pleased to hear that our team was able to assist you with your holiday plans and explain everything clearly.
Kind Regards
Hays Travel Skegness
First class service
The service provided by Hays is absolutely first class. The person who served us was very knowledgeable and very patient ensuring every detail of the holidays we were interested in were covered in great detail, nothing was too much trouble.
3 July 2026
Reply from Hays Travel - Skegness
Thank you for your wonderful feedback! We are so pleased to hear that our service was first-class and that our team was knowledgeable and patient, ensuring every detail was covered. We truly appreciate your kind words. Many Thanks Team Skegness
Julie of skegness was very helpful as…
Julie of skegness was very helpful as we have found all the staff very helpful. Booked a lot of holidays with Hays.
2 July 2026
Reply from Hays Travel - Skegness
Thanks for taking the time to leave such lovely feedback! - It is our pleasure to help you book your holidays - thank you for booking with us - see you soon :-)
Maddison our agent in the hays travel…
Maddison our agent in the hays travel shop was absolutely top notch, she went above and beyond to help us sort our holiday. It’s not easy for the OAPs of this world to navigate the airport systems , when everything as to be on a phone , but Maddison set everything up for me and I now feel confident about getting through the airport. Thankyou Maddison you are a diamond.
30 June 2026
Reply from Hays Travel - Skegness
Thank you so much for your lovely feedback, I am glad I have provided you with the confidence for this holiday :) See you again soon - Madison
Actually be open and honest on pricing…
Actually be open and honest on pricing , customer care is deplorable
20 June 2026
Unprompted review
Reply from Hays Travel - Skegness
Good afternoon Mr Brock,
Thank you for taking the time to leave us a review- we value your feedback.
I am so sorry to hear that you are unsatisfied with the pricing and customer service. We do completely understand this has been frustrating for you.
I can see the Skegness store has reached out to you to discus this matter.
I am truly sorry, Mr Brock, for any dissatisfaction that has been caused for you.
Kindest Regards
Hay Travel
Professional staff
Professional staff, extremely knowledgeable who made sure our personal requirements were met.
Gave good advice in a warm friendly manner.
19 June 2026
Reply from Hays Travel - Skegness
Carol,
We are so pleased to hear our team provided excellent service and met your needs with their knowledge and friendly approach. Thank you for your kind words!
Kind Regards
Hays Travel Skegness
Julie was very good would book with her…
Julie was very good would book with her again good information on the holiday
23 June 2026
Reply from Hays Travel - Skegness
Paul Brewin,
We are so happy to hear you received such great service! We appreciate your kind words.
Kind Regards
Hays Travel Skegness
July and Rubi at the Skegness store…
Julie and Rubi at the Skegness store were very helpful and sorted everything out that we wanted.
25 June 2026
Reply from Hays Travel - Skegness
We are so pleased our team provided such helpful service. Thank you for your kind words and we hope to see you again soon :)
Kind Regards
Hays Travel
We found Hays Skegness amazing
We found Hays Skegness amazing, very professional, personable, patient and the customer service is definately the best I have experienced, which is why we will continue to return there please acknowledge Rubi, Eva, Nicole, Becky who ensured we received the very best service possible
23 June 2026
Reply from Hays Travel - Skegness
Good Morning, thank you for your lovely review we really appreciate it and will continue help you the best we can! we will see you soon. Take care from all the team in Skegness.
Julie who booked my holiday was…brilliant
Julie who booked my holiday was absolutely brilliant
20 June 2026
Reply from Hays Travel - Skegness
Kevin,
We are so glad to hear you had a brilliant experience. Thank you for your kind words!
Kind Regards
Hays Travel Skegness
Very helpful advisors took time to find…
Very helpful advisors took time to find the right holidays .
20 June 2026
Reply from Hays Travel - Skegness
Mr Maxwell Waxman,
We're so glad our advisors helped you find your perfect holiday! Thank you for your kind words.
Kind Regards
Hays Travel Skegness
Nicole was very efficient and…
Nicole was very efficient and informative. She really looked after me and made booking my holiday less stressful
20 June 2026
Reply from Hays Travel - Skegness
Maralyn,
We're so glad we could make your holiday booking stress-free and informative. We appreciate your kind words.
Kind Regards
Hays Travel Skegness
Staff very knowledge about…
Staff very knowledge about cruising.booking process went to plan and the service was excellant.
20 June 2026
Reply from Hays Travel - Skegness
DAVID,
We're so pleased our staff's knowledge and excellent service made your booking process smooth. Thank you!
Kind Regards
Hays Travel Skegness
Megan is so good at explaining…
Megan is so good at explaining everything to us making sure we understand about all that would be happening when we go on are holidays making sure we were near each other
20 June 2026
Reply from Hays Travel - Skegness
Ms Madeleine Geoghegan,
We are so pleased to hear our team provided excellent service and helped you find the perfect holiday. Thank you for your kind words!
Kind Regards
Hays Travel Skegness
Reply from Hays Travel - Skegness
We're so glad you had a great experience with us! We appreciate your kind words. I am so glad we managed to find a cabin available throughout and get you all booked :) Will be nice to see you soon
Madison was lovely
Madison was lovely, polite, very helpful and knowledgeable, after the holiday was booked she gave us some extra advice about holidays to Disney Orlando, all the staff in the Skegness branch are also lovely and polite, they are a credit to your company, if we can help it we never book with anyone else. Hopefully this review will get passed on the the staff at the Skegness branch.
18 June 2026
Reply from Hays Travel - Skegness
Thank you so much Michael for your lovely review :) I am so glad we got it all sorted and I could give you some extra advice, if you look at Orlando you know where to come. Many Thanks Madison
Well once again you beat a major…
Well once again you beat a major contender in the holiday market on price for the exact same holiday by just over £400 no wonder I keep coming back to you. Even tui’s price matching promise is a bit of a gimmick, they said that because they didn’t use jet 2 it didn’t apply. At least Hays is the real deal. Thanks again.
14 June 2026
Reply from Hays Travel - Skegness
Mr Watret,
We're so glad to hear we could offer you such a great deal on your holiday! Thank you for your continued loyalty.
Kind Regards
Hays Travel Skegness
Reply from Hays Travel - Skegness
Phil Marson,
We appreciate your kind words.
Kind Regards
Hays Travel Skegness
Benidorm 2027
Thank you yet again to becky for helping us get the holiday we want for next year and eva for kindly taking our deposit to secure the booking. Best travel agents ever xx
14 June 2026
Reply from Hays Travel - Skegness
We are so pleased to hear we could help you secure your holiday for next year. Thank you for your Support
Kind Regards
Hays Travel Skegness
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