Megan was helpful looked at many different places for us to go for our budget, she gave us her knowledge of some of the places as she had visited them which is always helpful. we have booked with Hays... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rubi who served was brilliant as we had no idea where we wanted to go or what was available. Rubi selected several locations after listening to our preferences and we were pleased with what she offere... See more
Company replied
The agent (Eva) was very knowledgeable, efficient and helpful. She dealt with us in a very pleasant and professional manner during our booking process. She is an asset to the company
Company replied
We had an amazing experience with julie she was so knowledgeable and very helpful she couldn't have done anything more for us when we first walked into the branch there where smiles and you just felt... See more
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
84/88 Lumley Road, PE25 3ND, Skegness, United Kingdom
- 01754867928
4.9
Excellent
801 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Skegness
Phil Marson,
We appreciate your kind words.
Kind Regards
Hays Travel Skegness
Benidorm 2027
Thank you yet again to becky for helping us get the holiday we want for next year and eva for kindly taking our deposit to secure the booking. Best travel agents ever xx
14 June 2026
Reply from Hays Travel - Skegness
We are so pleased to hear we could help you secure your holiday for next year. Thank you for your Support
Kind Regards
Hays Travel Skegness
Reply from Hays Travel - Skegness
Thank you for a lovely review - we are really happy you found us helpful and we hope you have a great holiday. Many thanks, Hays Travel Skegness :)
Always a pleasure to do buisness with…
Always a pleasure to do buisness with Becky at hays travel
So helpful very patient & always a pleasant smile.
11 June 2026
Reply from Hays Travel - Skegness
Lyn Taylor,
We're so glad to hear you had such a positive experience! We appreciate your kind words about our team's helpfulness and patience.
Kind Regards
Hays Travel Skegness
Julie was very friendly and a great…
Julie was very friendly and a great help what a lovley lady she was i would deal with her again .
1 June 2026
Reply from Hays Travel - Skegness
We are so glad to hear our team provided such wonderful assistance. We appreciate your kind words!
Kind Regards
Hays Travel
Understood our needs and concerns and…
Understood our needs and concerns and very polite and attentive
So much so we book that day
10 June 2026
Reply from Hays Travel - Skegness
We are so pleased we could assist you and that you booked with us. Thank you!
Kind Regards
Hays Travel Skegness
Reply from Hays Travel - Skegness
Good morning Sheila,
Thank you for taking the time in leave us a review regards the service you had instore, we will be sure to pass this on.
Kind Regards
Hays Travel Skegness
As always good knowledge of what people…
As always good knowledge of what people need..and patient..and good listeners ..
30 May 2026
Reply from Hays Travel - Skegness
Ian white,
We're so pleased to hear our team provided such knowledgeable and patient assistance. Thank you for your kind words.
Kind Regards
Hays Travel Skegness
NO PRESSURE FROM THE STAFF TO GET YOUR…
NO PRESSURE FROM THE STAFF TO GET YOUR PERFECT HOLIDAY FOR THE PRICE YOU REQIRE AND YOUR FLIGHT OPTIONS FROM YOUR PREFERENCES OF AIRPORT AND TIMES OF FLIGHTS
6 June 2026
Reply from Hays Travel - Skegness
Michael,
We're so glad our team could help you find your perfect holiday without any pressure, matching your preferences! Thank you for your kind words.
Kind Regards
Hays Travel Skegness
Very good staff
Very good staff , helpfull .courteous, cant really say anymore.but thankyou.
3 June 2026
Reply from Hays Travel - Skegness
Norman,
Thank you for your kind words and 5-star review! We appreciate your feedback.
Kind Regards
Hays Travel Skegness
We always go to hays travel the staff…
We always go to hays travel the staff are friendly and helpful. And go above and beyond to get you the holiday that you are looking for.
23 May 2026
Reply from Hays Travel - Skegness
Mr&Mrs Battisson,
We are so pleased to hear about your positive experiences with us. It's wonderful to know we can always assist you. Thank you for your kind words!
Kind Regards
Hays Travel Skegness
Reply from Hays Travel - Skegness
Angela Swift,
We are so pleased our team provided excellent service. Thank you for your kind words.
Kind Regards
Hays Travel Skegness
I use Hays travel quite a lot and…
I use Hays travel quite a lot and always greeted with a smile and pleasantries. Was seen by Becky. Very friendly and knowledgeable.
2 June 2026
Reply from Hays Travel - Skegness
Peter Day,
Thank you for your kind words! We're so glad you had a positive experience. We appreciate your continued loyalty.
Kind Regards
Hays Travel Skegness
Lovely ladies in the Shop helpful got…
Lovely ladies in the Shop helpful got what I wanted
29 May 2026
Reply from Hays Travel - Skegness
We are so pleased our team was helpful and you found what you needed.
Kind Regards
Hays Travel
So helpful thank you
28 May 2026
Reply from Hays Travel - Skegness
Thank you for a lovely review - we are so happy you found us helpful and we hope you have a lovely holiday. Many thanks, Skegness :)
Reply from Hays Travel - Skegness
Thank you for your review - we are always so happy to help and we hope you have a lovely holiday. Many thanks, Skegness :)
The person I spoke to was helpful and…
The person I spoke to was helpful and also had a lot of knowledge about the ship.
I was extremely happy with the service I received and the simplicity of getting booked.
25 May 2026
Reply from Hays Travel - Skegness
Thank you for your wonderful review. We are so pleased to hear you had a great service in store - Many Thanks Team Skegness :)
Went into shop to book a holiday and…
Went into shop to book a holiday and not sure where we wanted to go. (Becky) was very helpful and went above and beyond to help us.
24 May 2026
Reply from Hays Travel - Skegness
Thank you for such a lovely review - we are so happy we was able to find you your perfect holiday! Have a great time. Many thanks, Skegness :)
Fantastic service
The service I have been given whilst inquiring about my trip has been top notch from start to finish.
Megan was helpful informative and investigative of anything we didn’t know.
She’s a credit to your company. My trip has been book let’s hope that is as good as the service from you guys
21 May 2026
Reply from Hays Travel - Skegness
Thank you for your wonderful review. We are so pleased to hear you had a great service in store - Many Thanks Team Skegness
Very helpful.
21 May 2026
Reply from Hays Travel - Skegness
Thank you so much for leaving me a 5 star review! Was pleasure to get you booked :) - Megan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.