Megan was helpful looked at many different places for us to go for our budget, she gave us her knowledge of some of the places as she had visited them which is always helpful. we have booked with Hays... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Rubi who served was brilliant as we had no idea where we wanted to go or what was available. Rubi selected several locations after listening to our preferences and we were pleased with what she offere... See more
Company replied
The agent (Eva) was very knowledgeable, efficient and helpful. She dealt with us in a very pleasant and professional manner during our booking process. She is an asset to the company
Company replied
Absolutely lovely people in hayes travel skegness always happy to help and they always find what we are looking for
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
84/88 Lumley Road, PE25 3ND, Skegness, United Kingdom
- 01754867928
4.9
Excellent
800 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service we received was superb
The service we received was superb; the advisor was helpful, polite and pleasant, she was able to sort our future holiday out with ease.
14 May 2026
Reply from Hays Travel - Skegness
Thank you for your kind words. We are delighted we could make your holiday planning easy and pleasant and will let the consultant who served you know - Team Skegness
My Holiday
Very friendly and helpful young lady and no hassle when booking the holiday 😃.
15 May 2026
Reply from Hays Travel - Skegness
Thank you for your review so pleased to hear you had a hassle-free experience booking your holiday with us.
Kind Regards
Team Skegness
Madison and Nicole were both lovely to…
Madison and Nicole were both lovely to deal with both very efficient and helpful
14 May 2026
Reply from Hays Travel - Skegness
Thank you for sharing your positive experience! We are happy our team was helpful and efficient.
Kind Regards
Team Skegness
Reply from Hays Travel - Skegness
We are so glad that you were happy with our service and that you encountered no issues. Thank you for your positive feedback!
Kind Regards
Hays Travel Skegness
Very helpful staff
Very helpful staff, easy to book, will definitely use again, excellent service
10 May 2026
Reply from Hays Travel - Skegness
We appreciate your kind words and are so happy to hear that our team was helpful and the booking was easy!
Kind Regards
Hays Travel Skegness
Reply from Hays Travel - Skegness
We appreciate you taking the time to share your experience; we are so happy to hear our staff were helpful during your visit.
Kind Regards
Hays Travel Skegness
Reply from Hays Travel - Skegness
We appreciate you recommending our service and are so happy to hear that you had a very good experience with us!
Kind Regards
Hays Travel Skegness
Booking holiday
The assistant(Megan) was really helpful and got me the best deal she went through everything in detail explaining what I need to do next and when my payments were due nothing was too much trouble 10/10 service
2 May 2026
Reply from Hays Travel - Skegness
We appreciate you taking the time to leave us such a fantastic review. We're so glad to hear that the myself was helpful and got you a great deal, explaining everything clearly.
Kind Regards
Megan
Excellent staff very patient
Couldn't fault the advice given very patient staff found just the right holiday for us thankyou so much
2 May 2026
Reply from Hays Travel - Skegness
We appreciate your feedback and are so glad we could find the right holiday for you. It's great to hear our staff were patient and helpful!
Kind Regards
Hays Travel Skegness
Great agent!
30 April 2026
Reply from Hays Travel - Skegness
We appreciate you taking the time to leave us such a complimentary review. We're so glad we could assist you with your booking and provide you with helpful information!
Kind Regards
Hays Travel Skegness
All staff absolutely brilliant....could…
All staff absolutely brilliant....could not fault them .......well done hays travel (skegness) and thankyou....carol.Des.
28 April 2026
Reply from Hays Travel - Skegness
Carol,
We appreciate your kind words! It's great to hear that our Skegness team provided such excellent service. Thank you for your positive feedback!
Kind Regards
Hays Travel Skegness
Reply from Hays Travel - Skegness
We appreciate you taking the time to leave us such a wonderful review; we are so happy our team was helpful.
Kind Regards
Hays Travel Skegness
Booking our tour
From entering to leaving we were treated professionally and with a friendly manner by Julie who immediately grasped what we required. She took time to guide us through the process so we didn't feel rushed and explored different options within our parameters. We left feeling excited about our holiday and with the reassurance that Hays would be in contact whenever necessary to guide us through until departure.
29 April 2026
Reply from Hays Travel - Skegness
We appreciate you sharing your experience. We're happy to hear that you felt well-supported and excited about your holiday plans. It's great to know our service made such a positive impact, and we look forward to assisting you further.
Kind Regards
Hays Travel Skegness
The personal touch
17 April 2026
Reply from Hays Travel - Skegness
Thank you regards the service in store always a pleasure to help. Many Thanks Team Skegness
Excellent service from Julie as always.
Excellent service from Julie as always.
This time booking a cruise for 4 people (which we have never done before) Julie was very knowledgeable and explained everything to us to help with the booking
14 April 2026
Reply from Hays Travel - Skegness
We appreciate you taking the time to leave us such a complimentary review. We're so glad we could assist you with your cruise booking and provide you with helpful information!
Kind Regards
Hays Travel Skegness
we always book with you we find the…
we always book with you we find the service very good and you always go that extra mile. julie the manager manily as delt with us on holidays we have booked
18 April 2026
Reply from Hays Travel - Skegness
We appreciate you taking the time to leave us such a great review. We are so happy to hear that you consistently receive excellent service from our team.
Kind Regards
Hays Travel Skegness
1st Cruise
We called into Hayes and spoke to Nicole about our 1st ever cruise and what we had seen online. Nicole was lovely and very accommodating and explained our options. After we left Nicole contacted us again about our options for coach travel as only available on the day we went in due to cruise in 37 days time. After work called in again and Nicole assisted us with booking and sorting out our Insurance. Nothing too much trouble and we kept her after closing time. Great service thank you Nicole
22 April 2026
Reply from Hays Travel - Skegness
We're so pleased to hear about the great service you received while booking your first cruise. It's wonderful that our team member was so accommodating and helpful with your travel arrangements. Thank you for sharing your positive experience!
Kind Regards
Hays Travel Skegness
Reply from Hays Travel - Skegness
Thank you for your feedback regards the service in store. Many Thanks Team Skegness
Very good helpful service didn't rush …
Very good helpful service didn't rush wanted to get it perfect lovely girl
12 April 2026
Reply from Hays Travel - Skegness
We appreciate you sharing your experience with us. We're so happy to hear that our team offered such helpful and attentive support.
Kind Regards
Hays Travel Skegness
Julie is very knowledgeable pleasant…
Julie is very knowledgeable pleasant and will go out of her way to find you just what you want
17 April 2026
Reply from Hays Travel - Skegness
Paul,
We appreciate your kind words. We are so happy to hear that you had such a positive experience and found our team member helpful.
Kind Regards
Hays Travel Skegness
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.