We use the St Annes Branch often usually 3 times per year and the service and attention to detail is excellent On this occasion we were served by a new member of staff in training who was assisted... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service from Ryley. Quick to response and answer any queries. Booked all through email as this works better for me. Would definitely recommend Lytham St Anne’s. Save all the stress booki... See more
Company replied
Our latest visit was as good as ever, from entering you just know you are receiving everything you would expect and more. Just great service, hence the reason we call it our happy place!
Company replied
The young man James Elliott was very helpful and knowledgeable. He took the time to make sure everything was good for us and that we was pleased with what he was offering.
Company replied
Company details
- #21 of 203 best companies in Travel agent
- #7 of 39 best companies in Cruise agency
- #9 of 54 best companies in Cruise Travel Agency
- #3 of 33 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 98 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Burlington Centre, FY8 1SB, St Annes, United Kingdom
- 01253807748
5.0
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff very helpful got just what we…
The staff very helpful got just what we wanted!
2 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The Happy Place
Our latest visit was as good as ever, from entering you just know you are receiving everything you would expect and more. Just great service, hence the reason we call it our happy place!
3 August 2026
Reply from Hays Travel - St Annes
Thank you for the lovely feedback! Hope to speak to you again
soon :) Kind Regards, Macy
Reply from Hays Travel - St Annes
Thank you for your 5* review! It was lovely to meet you and hope to see you again soon :) Kind Regards, Ryley
We use the St Annes Branch often…
We use the St Annes Branch often usually 3 times per year and the service and attention to detail is excellent
On this occasion we were served by a new member of staff in training who was assisted by James whenever she needed advice and once again we left delighted with the service provided
2 August 2026
Reply from Hays Travel - St Annes
Thankyou for the 5* review, it was lovely to meet you - I look forward to helping you in the future :) Kind Regards, Macy
The young man James Elliott was very…
The young man James Elliott was very helpful and knowledgeable. He took the time to make sure everything was good for us and that we was pleased with what he was offering.
1 August 2026
Reply from Hays Travel - St Annes
Thank you for the 5* review it was a pleasure helping you book your holiday and I look forward to helping you in the future James
Excellent customer service!
The staff at Hays Travel St Annes were extremely helpful and courteous and I was able to book the holiday I wanted.
1 August 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! We will make sure to pass this on to Kate :) Kind Regards, Team St Annes
Reply from Hays Travel - St Annes
Thank you for your 5* review! We will make sure to pass this on to Kate :) Kind Regards, Team St Annes
Reply from Hays Travel - St Annes
Thank you for your 5* review! We look forward to seeing you again soon .Kind Regards, Team St Annes :)
Excellent service from Ryley
Excellent service from Ryley. Quick to response and answer any queries.
Booked all through email as this works better for me.
Would definitely recommend Lytham St Anne’s. Save all the stress booking it yourself.
25 July 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! It was lovely to book your next cruise :) Hope to speak to you again soon! Kind Regards, Ryley
Reply from Hays Travel - St Annes
Thank you for your 5* review! Kind Regards, Team St Annes :)
Reply from Hays Travel - St Annes
Thank you for your 5* review! We pass this on to Kate :) Kind Regards, Team St Annes
Fantastic work from James who always…
Fantastic work from James who always does his best with a smile on his face ( as all the staff of St Annes on sea
26 July 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! We hope to see you again shortly :) Kind Regards, Team St Annes
Reply from Hays Travel - St Annes
Thank you so much for your kind feedback! It's always lovely seeing you both :) Speak to you again soon, James.
Very efficient and helpful as usual
Very efficient and helpful as usual, even more so since it was near to closing time. Wouldn't go anywhere else.
23 July 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! It was lovely meeting you both I hope you have an excellent holiday and I hope to see you again soon :) Kind Regards, Kate
Have used the StAnnes branch for4 years…
Have used the StAnnes branch for4 years and allways get first class service from all the staff. They are so helpful.
17 July 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! We hope to see you again shortly :) Kind Regards, Kate
an EasyJet city break
We booked an EasyJet city break to Séville.
James ( manager ) tried 7 times to book it online , each time , at final step , easyJet site faulted.
He phoned them and managed to book direct.
Great service
22 July 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! I will make sure to pass this on to James for you :) Kind Regards, Team St Annes
Colleagues very good and helpful and…
Colleagues very good and helpful and had past on the messages to other members of the team so I was t constantly repeating myself
Thanks
18 July 2026
Reply from Hays Travel - St Annes
Thank you for your 5-star review! We really appreciate you taking the time to call the store and trusting us to book your holiday. We hope you have a fantastic trip and we look forward to helping you again ,
Team St Annes
Friendly staff who don't push you into buying
Friendly staff who don't push you into buying highly reccomendable for booking your next holiday. Hays staff are very helpful at explaining all your holiday bookings and talking you through everything.
16 July 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! I will make sure to pass this on to James for you :) Kind Regards, Team St Annes
We always go to Hays ,has they help us with our dreams.w the…
We always go to Hays ,has we know the first class service we receive. No pressure, informative, friendly,and polite.
15 July 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! I will make sure to pass this on to James for you :) Kind Regards, Team St Annes
Reply from Hays Travel - St Annes
Thank you for the 5* review I'm glad I could help you with your holidays and look forward to helping you again in the future James
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.