Efficient service given by James. He was very knowledgeable and helpful when booking cruise. Guided us through booking process seamlessly. 10/10. Thank you.
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See what reviewers are saying
Kate was excellent and very very patient and understanding. We really did not know where we wanted to go, we just had a few rough dates and an approximate budget, but Kate went out of her way to find... See more
Company replied
Competitive prices, polite staff and were able to book the holiday we had chosen with jet2,we also booked the airport parking and ordered travel money with them
Company replied
Our first visit to Hays Travel was a speculative wonder in looking for a last minute break to get away. We were greeted by staff member James. With very little information from us he conjured up some... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Burlington Centre, FY8 1SB, St Annes, United Kingdom
- 01253807748
5.0
Excellent
1k reviews
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James was knowledgeable
James was knowledgeable, attentive and answered all our questions and concerns about the holiday that we were wanting to book. It is a long time since we used a travel agent but the ease of making this booking through Hays Travel has brought us back to using a travel agent. Thank you James.
19 May 2026
Reply from Hays Travel - St Annes
Thank you for the lovely review it was lovely getting ton know you and I'm glad i could be assistance in you finding the cruise you was looking for and I look forward to seeing you in the future James
Thank you James
James listened to what we wanted, got exactly that for us and then continued to help until everything including our seats on the plane was booked.
11 May 2026
Reply from Hays Travel - St Annes
Thank you so much for your kind feedback! If there is anything else we can do for you, please just let us know. Thanks again James
James was fantastic he listened to what…
James was fantastic he listened to what we wanted and searched, then searched again when we changed our minds, a few times!! Nothing was too much trouble for him, we will definitely use Hayes travel again he is an asset to the company
17 May 2026
Reply from Hays Travel - St Annes
Thank you so much for taking the time to share such lovely feedback!! It was my pleasure and I'm glad we managed get you booked so you have something to look forward to......and very soon too! Thanks again and hope to see you again soon. James :)
The staff at Lytham st Anne's branch…
The staff at Lytham st Anne's branch where I booked are smart efficient and extremely helpful.
Alanis who managed our booking was very patient and caring.
She did her best to get us the holiday we were after.I've never been disappointed.Thankyou.
14 May 2026
Reply from Hays Travel - St Annes
We appreciate you taking the time to share your thoughts, and we are so happy to hear that we were helpful and We will make sure to pass your lovely words onto Alanis for you
Kind Regards
Hays Travel Annes
Excellent staff makes excellent service.
Alanis couldn’t have been more helpful or knowledgeable about her job. She sorted a holiday for us with no effort. She knew exactly what we needed and had us booked and info printed without a hitch.
An asset to your company which, I hope, is appreciated.
14 May 2026
Reply from Hays Travel - St Annes
We appreciate you taking the time to share your thoughts, and we are so happy to hear that we were helpful and We will make sure to pass your lovely words onto Alanis for you
Kind Regards
Hays Travel Annes
Hi to all at Hays Travel St Annes
Hi to all at Hays Travel St Annes
Just to say thank you for your help with our booking on P&O Aurora. Always great service.
1 May 2026
Reply from Hays Travel - St Annes
We appreciate you taking the time to share your thoughts, and we are so happy to hear that we were helpful and We will make sure to pass your lovely words onto Ryley for you
Kind Regards
Hays Travel Annes
Reply from Hays Travel - St Annes
We appreciate you taking the time to share your thoughts, and we are so happy to hear that we were helpful and informative.
Kind Regards
Hays Travel Annes
Always friendly and helpful
Always friendly and helpful, we always choose Hays travel when we book an holiday. They do their best to help even when they are very busy,
10 May 2026
Reply from Hays Travel - St Annes
We appreciate you choosing us for your holidays! We're so happy to hear that our team is always friendly and helpful, even when things get busy.
Kind Regards
Hays Travel St Annes
Tenerife booking - June
Thanks to James I managed my booking to Tenerife. Alania had set up the initial searches so it was a fine tuning exercise and James managed to squeeze me in before another appointment. I am grateful both to him and the next customer where I intruded on her time too.
10 May 2026
Reply from Hays Travel - St Annes
Thank you for taking the time to share your booking experience for Tenerife. We're happy we could assist you, and we are grateful for your recognition of our team's efforts to accommodate your needs.
Kind Regards
Hays Travel St Annes
James was extremely helpful when…
James was extremely helpful when booking our holiday to Florida. I would highly recommend Hays Travel in St Annes
4 May 2026
Reply from Hays Travel - St Annes
Thank you for taking the time to leave your review! We're happy to hear that you found James helpful when booking your Florida holiday. We appreciate your recommendation of our St Annes branch.
Kind Regards
Hays Travel St Annes
Brilliant customer care
Staff are always welcoming, efficient, friendly and knowledgeable. James explained processes well and made the whole booking process easy. Our holiday was fantastic, Hays staff had assisted us in organising special assistance which removed all of the stress of travelling. Thank you everyone.
21 April 2026
Reply from Hays Travel - St Annes
We appreciate you taking the time to share your kind words. We're so glad that we made your booking process easy and that James and our team assisted you with your holiday. Thank you!
Kind Regards
Hays Travel St Annes
Reply from Hays Travel - St Annes
Thank you for your 5* review! We will make sure to pass your lovely words onto James! Kind Regards, Team St Annes :)
Seamless P & O cruise booking
Seamless P & O cruise booking. James was very knowledgeable and immediately followed up with a query we had after booking. Thanks
30 April 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! We will make sure to pass your lovely words onto James! Kind Regards, Team St Annes :)
Always feel welcome and always…
Always feel welcome and always relaxed,it's my second home,love all the staff
30 April 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! We will make sure to pass your lovely words onto Alanis! Kind Regards, Team St Annes :)
I can’t express how helpful the team is.
I can’t express how helpful the team is
Removes any doubts I have
All questions answered thoroughly
26 April 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! It is always a pleasure when you come in! Hop to see you again soon :) Kind Regards, Team St Annes
All the staff are efficient & helpful
All the staff are efficient & helpful.
Nothing is too much trouble for them.
12 April 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will make sure to pass your comments on to Kate! Kind Regards, Team St Annes
Researched our needs well
13 April 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! We will be sure to pass this on to James :) Kind Regards, Team St Annes
Excellent service
13 April 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! It was lovely to meet you and book your next trip! Kind Regards, Ryley
Reply from Hays Travel - St Annes
Thank you for your 5* review! We will be sure to pass on your comments to Kate :) Kind Regards, Team St Annes
Very helpful and friendly staff
Very helpful and friendly staff, making booking a holiday easy and straightforward.
Good information given .
13 April 2026
Reply from Hays Travel - St Annes
We appreciate you taking the time to leave us such a fantastic review! We're so happy to hear that our team made booking your holiday easy.
Regards
Hays Travel St Annes
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