Efficient service given by James. He was very knowledgeable and helpful when booking cruise. Guided us through booking process seamlessly. 10/10. Thank you.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kate was excellent and very very patient and understanding. We really did not know where we wanted to go, we just had a few rough dates and an approximate budget, but Kate went out of her way to find... See more
Company replied
Competitive prices, polite staff and were able to book the holiday we had chosen with jet2,we also booked the airport parking and ordered travel money with them
Company replied
Our first visit to Hays Travel was a speculative wonder in looking for a last minute break to get away. We were greeted by staff member James. With very little information from us he conjured up some... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Burlington Centre, FY8 1SB, St Annes, United Kingdom
- 01253807748
5.0
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best in the travel agency business.
The assistants are extremely helpful in their advices and always aim to please the customer. I have used Hays travel over several years to arrange my holiday bookings and would not consider an alternative. Well done.
10 July 2026
Reply from Hays Travel - St Annes
Thank you for the lovely feedback glad so glad we can help you and look forward to helping you on your next holiday Team St Anne's
Reply from Hays Travel - St Annes
Thank you for your lovely review! It was lovely to book your holiday :) Hope to see you again soon. Kind Regards, Kate
Magic wand!🪄
We were srtuggling to find self catering or B&B in Playa Blanca. We asked James for help and he found a fabulous holiday for us. Magic! Thank you for waving your magic wand and finding a great holiday for us!🪄🔮🎩✨🪄
8 July 2026
Reply from Hays Travel - St Annes
Thank you so much for such for taking the time to leave such a lovely review!! I will make sure James' Magic wand is recharged for the next time! 🤣 Thank you once again Hays Travel
Couldn't fault at all he was very…
Couldn't fault at all he was very pleasant and 100 per cent helpful well done to you
6 July 2026
Reply from Hays Travel - St Annes
Thank you for the 5* review I'm glad I could help you book your holiday, It was lovely meeting you James
Fabulous team
Fabulous team. Always happy to help. We always book with Hays Travel in St Anne’s.
26 June 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! I will make sure to pass this on Ryley :) Kind Regards, Team St Annes
Thanks Hays Travel - and Ryley
As always a 5 star service by Hays Travel St. Annes. Ryley provided a first class, professional and friendly support to book our first ever cruise.
2 July 2026
Reply from Hays Travel - St Annes
Thank you for your wonderful review! We are so pleased to hear about your positive experience and that we could assist with your first cruise booking. We look forward to helping you again soon. Ryley
James at the St Annes branch is really…
James at the St Annes branch is really helpful and looks at different options, on your holiday choice .
First class customer care.
24 June 2026
Reply from Hays Travel - St Annes
Thank you so much for you lovely feedback!! Always a pleasure helping book your next holiday. Look forward to seeing you again soon and thanks again!! James
Staff helpful happy with the service…
Staff helpful happy with the service booked a good deal
21 June 2026
Reply from Hays Travel - St Annes
Thank you for your kind feedback! It was lovely to meet you and book your next holiday! Kind Regards, Ryley
Ryly was very goo d booked with her…
Ryly was very goo d booked with her this year and now nex t year
25 June 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! It was so lovely to see you again and book your next trip! Kind Regards, Ryley
Kate was a pleasant and patient young…
Kate was a pleasant and patient young woman and guided us through every part of the process.We were very happy to book with hays and would do so again.
23 June 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! I will make sure to pass this on to Kate :) Kind Regards, Team St Annes
Reply from Hays Travel - St Annes
Thank you so much for the kind feedback! We all enjoy booking your holidays too! Thanks again James
A brilliant team who work together to…
A brilliant team who work together to ensure the customer is fully supported. I mainly deal with Ryley, who is amazing but when she wasn’t in, both James and Kate dealt with my queries and booking and were fantastic. Wouldn’t use anyone else
14 June 2026
Reply from Hays Travel - St Annes
Thank you for your lovely review! I'm glad we managed to get this one booked for you :) Hope to speak soon! Kind Regards, Ryley
Found out what I wanted to know
Found out what I wanted to know. Kate was great but expensive. I won't be asking her out to dinner any time soon. She'd probably bankrupt me!
Kind regards
Gerry
19 June 2026
Reply from Hays Travel - St Annes
Thank you so much for leaving a review. I am sorry your travel insurance cost more than expected ! Kind Regards Kate
Mr Elliott at Hays travel went above…
Mr Elliott at Hays travel went above and beyond to secure my holiday . He is a credit to Hays travel and deserves a pay increase for all is hard work.
19 June 2026
Reply from Hays Travel - St Annes
Thank you for lovely review, It was a pleasure to help you with your holiday and i look forward to helping you with your next vacation James
Friendly helpful staff
I go to the shop knowing exactly what I want, dates, times, airline, location and hotel, and the hays staff will find me the best prices. Once booked, with deposit paid, the ongoing communication is excellent. I will never book a holiday myself, online again. Hays St Annes are great.
19 June 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! It was a pleasure to book your holiday :) Kind Regards, Kate
Amazing service by Ryley helped on all…
Amazing service by Ryley helped on all aspects of the holiday would recommend and will definitely use again
3 June 2026
Reply from Hays Travel - St Annes
We are so happy to hear you had such a positive experience with us. Thank you for your kind words; we appreciate your recommendation!
Thanks Ryley
Excellent
James the Manager was really helpful in booking our cruise. James provided excellent customer service as always and is a credit to Hays Travel.
16 June 2026
Reply from Hays Travel - St Annes
Thank you so much for taking the time to leave such lovely feedback. It really is my pleasure to help book your holidays and I always look forward to a catch up when doing so! Speak to you very soon and thank you once again, James.
Always use my local Hays Travel
Always use my local Hays Travel. They are very friendly and helpful. Never disappoint.
16 June 2026
Reply from Hays Travel - St Annes
Thank you for your lovely review! We will make sure to pass your kind words on to Kate! Kind Regards, Team St Annes
Reply from Hays Travel - St Annes
Thank you for your kind words! We will make sure to pass this on to James :) Kind Regards, Team St Annes
Ryley your sales person was really…
Ryley your sales person was really helpful and patience with us during the booking process
10 June 2026
Reply from Hays Travel - St Annes
Thank you for your lovely feedback! It was lovely to meet you and get you booked :) Kind Regards, Ryley
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.