Efficient service given by James. He was very knowledgeable and helpful when booking cruise. Guided us through booking process seamlessly. 10/10. Thank you.
Company replied
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See what reviewers are saying
Kate was excellent and very very patient and understanding. We really did not know where we wanted to go, we just had a few rough dates and an approximate budget, but Kate went out of her way to find... See more
Company replied
Competitive prices, polite staff and were able to book the holiday we had chosen with jet2,we also booked the airport parking and ordered travel money with them
Company replied
Our first visit to Hays Travel was a speculative wonder in looking for a last minute break to get away. We were greeted by staff member James. With very little information from us he conjured up some... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Burlington Centre, FY8 1SB, St Annes, United Kingdom
- 01253807748
5.0
Excellent
1k reviews
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Reply from Hays Travel - St Annes
Thank you for your lovely feedback! It was lovely to see you again :) Kind Regards, Ryley
Veryul helpful and informative…
Veryul helpful and informative information given regarding our booking .Efficient and friendly assistant
30 May 2026
Reply from Hays Travel - St Annes
Thank you for taking the time to leave such lovely feedback. Hope to see you again soon. Kate
Known James for a number of years and…
Known James for a number of years and always been very grateful for an excellent service. This time was no exception. Great warm communication,fantastoc knowledge of our chosen trip. Assisted with check in as a last minute booking. Hays travel St Anne's definitely our go to travel agent. Thank you James
8 June 2026
Reply from Hays Travel - St Annes
Thank you so much for such lovely feedback! It was lovely to see you both again. Fingers crossed we can get that coach sorted too! Thank you once again. James
Ease of information when booking and…
Ease of information when booking and the service of team member
31 May 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will make sure to pass your kind words on to Ryley :) Kind Regards, Team St Annes
Went in with specific requirements and…
Went in with specific requirements and they were met by friendly staff member Ryley.
7 June 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will make sure to pass your kind words on to Ryley :) Kind Regards, Team St Annes
In the st Anne's branch every one is…
In the st Anne's branch every one is very helpful and friendly, also knowing there job
5 June 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will make sure to pass your kind words on to James :) Kind Regards, Team St Annes
Fabulous customer service
Fabulous customer service
Assistant Manager James, is brilliant. Nothing too much trouble and very knowledgeable
5 June 2026
Reply from Hays Travel - St Annes
Thank you for your lovely review! We will make sure to pass your kind words on to James :) Kind Regards, Team St Annes
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will make sure to pass your kind words on to James :) Kind Regards, Team St Annes
Friendly and proficient staff
Friendly and proficient staff. Couldn’t have been more helpful.
26 May 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will make sure to pass your kind words on to Ryley :) Kind Regards, Team St Annes
Efficient and pleasant as always
Efficient and pleasant as always
Easy to book, and helpful service
2 June 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will make sure to pass your kind words on to James :) Kind Regards, Team St Annes
We were seen right away and listened to…
We were seen right away and listened to and not rushed. Things were explained and questioned answered. We came out happy and have booked our holiday for next year.
31 May 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will make sure to pass your kind words on to Ryley :) Kind Regards, Team St Annes
Another great customer service experience.
Once again James at St. Annes branch was very thorough and patient getting the ideal package for us. Excellent customer service.
24 May 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will make sure to pass your kind words on to James :) Kind Regards, Team St Annes
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will make sure to pass your kind words on to Alanis :) Kind Regards, Team St Annes
Spot on for great service with a smile
Very friendly and helpful staff who went above and beyond to assist with my booking. I can't remember the last time I visited a travel agent, but based on this visit, I will certainly go back, especially for the extra piece of mind given on this occasion.
24 May 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will make sure to pass your kind words on to James :) Kind Regards, Team St Annes
Friendly invaluable expert advice
The staff were all very friendly and helpful.
James the manager dealt with us and was brilliant. It will be our first cruise and his wealth of knowledge and advice was invaluable and helped us get the right cruise and cabin for us and gave us an idea of what to expect. We would definitely recommend and book here again.
29 May 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will make sure to pass your kind words on to James :) Kind Regards, Team St Annes
Booked with hays before and will…
Booked with hays before and will definitely book again. Very friendly and professional. Git exactly the holiday we were looking for
17 May 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will make sure to pass your kind words on to James :) Kind Regards, Team St Annes
What made our experience so good was…
What made our experience so good was Riley in the St Anne’s store, she was knowledgeable, helpful and very courteous, all in all a very professional young lady.
22 May 2026
Reply from Hays Travel - St Annes
Thank you for your lovely review! It was lovely to book you holiday :) I hope to see you again soon! Kind Regards, Ryley
Kate was very friendly and helpful even…
Kate was very friendly and helpful even though she was an apprentice. She made us feel very welcome and valued assisted by James the shop manager. We would definitely recommend them!
21 May 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! I will make sure to pass this on to Kate :) Kind Regards, Ryley
Caribbean cruise
Booking was excellent travel agent went into great detail explaining everything all questions answered. Would definitely recommend
21 May 2026
Reply from Hays Travel - St Annes
Thank you for your lovely comments, we will pass this on to James! We look forward to seeing you again :) Kind Regards, Team St Annes
Very happy with the service from the…
Very happy with the service from the travel advisors
Called in to pick up documents for an up coming trip and decided to discuss and book another trip the advisor Kate was very patient and although she had not booked a trip before like the one I was booking she was professional and made sure it was all correct and she asked a senior advisor if she was in doubt very happy with my experience
12 May 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! It was a pleasure to book your holiday :) Kind Regards, Kate
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