Efficient service given by James. He was very knowledgeable and helpful when booking cruise. Guided us through booking process seamlessly. 10/10. Thank you.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kate was excellent and very very patient and understanding. We really did not know where we wanted to go, we just had a few rough dates and an approximate budget, but Kate went out of her way to find... See more
Company replied
Competitive prices, polite staff and were able to book the holiday we had chosen with jet2,we also booked the airport parking and ordered travel money with them
Company replied
Our first visit to Hays Travel was a speculative wonder in looking for a last minute break to get away. We were greeted by staff member James. With very little information from us he conjured up some... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Burlington Centre, FY8 1SB, St Annes, United Kingdom
- 01253807748
5.0
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - St Annes
Thank you for your lovely review! It was a pleasure to book your holiday! Hope to see you again soon :) Kind Regards, Ryley
Reply from Hays Travel - St Annes
Thank you for your lovely review! We will be sure to pass your kind words on to James! Kind Regards, Team St Annes
Very knowledgeable agent who was full…
Very knowledgeable agent who was full of useful advice about the resort. Made the whole process painless.
4 February 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to James :) Kind Regards, Team St Annes
Reply from Hays Travel - St Annes
Thank you for leaving us this 5* review! Great to hear how your experience was :) Kind Regards, Team St Annes
Excellent service
All the travel consultants were patient, helpful and kind - thank you.
5 February 2026
Reply from Hays Travel - St Annes
Thank you for taking the time to leave your kind review! I am so pleased your recent experience with us was excellent :) Kind regards, Alanis
Helped with all are needs and very…
Helped with all are needs and very informative of the resourt
5 February 2026
Reply from Hays Travel - St Annes
Thank you for your 5* review! We will be sure to pass on your words to James! Kind Regards, Team St Annes :)
They don’t rush you into booking…
They don’t rush you into booking anything and they are so very helpful.
4 February 2026
Reply from Hays Travel - St Annes
Thank you for your review! We are glad we could help and get your next holiday booked :) Kind Regards, Team St Annes
Reply from Hays Travel - St Annes
Thank you for your review! We are glad we could help and get your next holiday booked :) Kind Regards, Team St Annes
John the assistant was very efficient
John the assistant was very efficient, he sorted my holiday in no time, I was very impressed with him.
4 February 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to John! Kind Regards, Team St Annes :)
Old fashion service where the customer…
Old fashion service where the customer is appreciated .
26 January 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to James! Kind Regards, Team St Annes :)
Professionalism and care
Alanis spent time and professional know how on sorting out a complicated holiday package for us. Nothing was too much trouble and we ended up with exactly what we wanted.
31 January 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to Alanis! Kind Regards, Team St Annes :)
We book with Hayes 🙌
We book with Hayes because they are a friendly group. They are always helpful, great at giving advice and getting the best deal.
Just booked a month in Australia with a cruise as well. James did a great job with the planning.
22 January 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to James! Kind Regards, Team St Annes :)
Booking my cruise
The person that I saw was efficient and took notice of my requirements. I booked and paid for my holiday there and then
29 January 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! It was a pleasure to book you on your next trip! Kind Regards, Ryley
Such friendly and efficient staff
They are always so helpful, very friendly and they go above and beyond to make sure you get the holiday you're looking for.
28 January 2026
Reply from Hays Travel - St Annes
We appreciate your kind words! We are so happy to hear that our team could provide such helpful and friendly service to ensure you find the perfect holiday. Kind regards, Team St Annes
Another repeat of the excellent service…
Another repeat of the excellent service I receive from Hays at st Annes
27 January 2026
Reply from Hays Travel - St Annes
Its always a pleasure many thanks once again . John
James was exceptionally helpful
James was exceptionally helpful, he calculated a range of options- nothing was too much trouble! I would definitely recommend using Hays Travel.
27 January 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! We will be sure to pass on your kind words to James! Kind Regards, Team St Annes :)
Reply from Hays Travel - St Annes
Thank you for your kind comment. John
Great patience of staff go in with 1…
Great patience of staff go in with 1 idea changed to 2 other places of destinations then back to original choice. No rush great support from Riley and additional support from John and James they never rushed us polite and professional always
25 January 2026
Reply from Hays Travel - St Annes
Thank you for your lovely review! It was a pleasure to book your next getaway :) Kind Regards, Ryley
Excellent service
Excellent service, from the welcome into the store to the knowledge and experience of the team.
24 January 2026
Reply from Hays Travel - St Annes
Thank you for your lovely review! We will make sure to pass on your kind words onto James! Kind Regards, Team St Annes
Great experience Kate found the prefect…
Great experience Kate found the prefect cruise for us.would definitely recommend.
23 January 2026
Reply from Hays Travel - St Annes
Thank you for your lovely 5* review! Its always lovely seeing you both and I look forward to seeing you in the future Best regards, Kate
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.