Excellent customer service. Nikola couldn't have been more helpful. Finding brochures and travel companies who provided the tour I was looking for. Very patient and conscienscious wanting to accommoda... See more
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As usual Natalie Ball was excellent, we gave her an overview of what we wanted and she put the rest in place with her usual knowledge and enthusiasm. This kind of service makes us return time and agai... See more
We went in to book last minute holiday spoke to an absolute amazing lady who helped us so much . Very friendly and polite and gave us lots of option I will need assistance at airport and she to... See more
It was just such a pleasant Nothing was too much trouble and Stacey went above and beyond to accommodate our needs Everything was clearly explained and when it was necessary to call the next day Mi... See more
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Affinity Staffordshire, Pit Lane, Talke pits, ST7 1XD, Talke, United Kingdom
- 01782692722
4.9
Excellent
2k reviews
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Relatively quick and easy.
Relatively quick and easy.
Member of staff very helpful.
Reasonable value for money.
1 July 2026
Reply from Hays Travel - Stoke Talke
Thank you for your fantastic 5-star review! We are so pleased to hear that you found our service quick, easy, and good value for money. We really appreciate your kind words about Georgia
Kind Regards
Michelle
Hays rep was very pleasant and…
Hays rep was very pleasant and knowledgeable. We got what we thought was a good deal for our cruise but she rang a week later to inform us that she managed to obtain a £400 reduction on the original holiday price! Fantastic.
30 June 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that we were able to secure an even better deal for your cruise.
Kind Regards
Michelle
Very helpful indeed
Very helpful indeed. No pressure sales just good old fashioned service. I would definitely use Hayes Travel again. Nothing was to much trouble. Thank you Nicola.
Very kind regards Alan Snowdon
29 June 2026
Reply from Hays Travel - Stoke Talke
Thank you so much for your wonderful feedback! We are delighted to hear that you received such good old-fashioned service and that nothing was too much trouble. We truly appreciate your kind words and look forward to assisting you again.
Kind Regards
Michelle
Very helpful staff
5 July 2026
Reply from Hays Travel - Stoke Talke
Thankyou for the great review. I am pleased we were able to get you something confirmed
Regards
Michelle
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful review! We are so pleased to hear that Holly was friendly, knowledgeable, and helpful.
Kind Regards
Michelle
Brilliant service Niki was so helpful…
Brilliant service Niki was so helpful honest and patient and excellent value love Hayes travel
29 June 2026
Reply from Hays Travel - Stoke Talke
Thank you so much for your wonderful feedback! We are delighted to hear that our service was so helpful, honest, and patient, and that you found excellent value with us.
Kind Regards
Michelle
Nicola was very helpful
Nicola was very helpful, had lots of patience and sourced the holiday we wanted, definitely keep booking with Hays in Talke, all the staff are friendly and helpful Thank you
5 July 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful 5-star review! We are so pleased to hear that Nikola provided such excellent service and found the perfect holiday for you. We truly appreciate your loyalty.
Kind Regards
Michelle
The young lady who dealt with me was…
The young lady who dealt with me was fantastic, she found some great deals for me and my son, couldn't be more happy
5 July 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased to hear that Georgia was able to find some great deals for you and your son.
Kind Regards
Michelle
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful review! We are so pleased to hear that you experienced excellent service and found our agents to be knowledgeable and unhurried.
Kind Regards
Michelle
not the agents fault but heatwave in uk
14 June 2026
Reply from Hays Travel - Stoke Talke
Hi Lynne
I can see that you have been in store and given feedback regarding your recent holiday and we have taken this on board
I agree the weather is outside of our control but I do hope you were able to enjoy your holiday
If you do wish to discuss this further then please don't hesitate to contact me on 01782 692722
Regards
Michelle ( Assistant Manager)
I attended the Talk Branch met Lia one…
I attended the Talk Branch met Lia one of the Staff, explained my wishes in full and listened to her advise regarding were to go, she sorted my holiday in no time, She has great coms and people skills it was a pleasure to have seen her... 100% and thank you,
3 July 2026
Reply from Hays Travel - Stoke Talke
Thank you for taking the time to share your positive experience. We are delighted to hear that Lia provided such excellent advice and sorted your holiday so efficiently. We appreciate your kind words.
Kind Regards
Michelle
Nikola was absolutely amazing!! Goes above and beyond to help
Nikola was absolutely amazing, even when we changed our minds a hundred times !!, she was so patient and took her time to find us the prefect place- being 5 women of a certain age !! . She found us the perfect hotel and flight times, can’t thank her enough for her valuable experience and honest advice- thank you nikola your an absolute star ! Xxx
Sharon warrender and the other ladies xx
29 June 2026
Reply from Hays Travel - Stoke Talke
Thank you so much for your wonderful review! We are so pleased to hear that Nikola was able to find the perfect holiday for you and your friends. We appreciate your kind words and are delighted that her valuable experience and honest advice made such a positive difference.
Kind Regards
Michelle
Great service .
Great service again ticked all the boxes to give us another great package at an affordable price thankyou
2 July 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased we could provide you with another great package at an affordable price.
Kind Regards
Michelle
Excellent as always
Excellent as always, special thanks to Nikola who took the time to meet our needs perfectly!
2 July 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased to hear that Nikola was able to perfectly meet your needs.
Kind Regards
Michelle
First time booking with you and the…
First time booking with you and the experience was first class. Kira from freeport was a star 🌟 and a beautiful young lady ❤️ will be useing you again for all our holiday needs
2 July 2026
Reply from Hays Travel - Stoke Talke
Thank you for taking the time to leave such a wonderful review! We are delighted to hear you had a first-class experience and we look forward to helping you with all your future holiday needs.
Kind Regards
Michelle
Book with Hays
We book all our holidays from Hays as every person we speak to is helpful, polite and friendly. Their knowledge and experience is helpful when you’re undecided about where to go!
2 July 2026
Reply from Hays Travel - Stoke Talke
Thankyou for the great review I am pleased we were able to get you booked up in the end hope you have a great time
Kind Regards
Michelle
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful review! We are so pleased we could help you find exactly what you were looking for.
Kind Regards
Michelle
Reply from Hays Travel - Stoke Talke
Thank you so much for your wonderful feedback! We are so pleased to hear that we were able to provide such helpful service.
Kind Regards
Michelle
steven who did booking was brilliant
steven who did booking was brilliant
we came back to pay and he didn't allow us line up and wait, finnish what he was doing with a client and came to us.
great service 👍
30 June 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful review! We're so pleased to hear that Georgia provided such excellent service and made your experience a positive one. We appreciate your kind words.
Kind Regards
Michelle
From start to finish I felt listened to…
From start to finish I felt listened to and all my needs met. Felt very supported.
28 June 2026
Reply from Hays Travel - Stoke Talke
Thank you for your wonderful feedback! We are so pleased to hear that you felt listened to and fully supported throughout your experience with us.
Kind Regards
Michelle
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