Hays Travel - Stranraer Reviews 

379
TrustScore 5 out of 5

4.9

20 Bridge Street, DG9 7NS Stranraer, GB


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Rated 5 out of 5 stars

Fantastic service from Melissa, truly dedicated member of staff going above and beyond to make the customer experience prefect. She is a lovely lady. Kept me updated every step of the way.

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from Caroline at Hays Travel Stranraer. She was so friendly and helpful and nothing was any trouble. First-class customer service from start to finish — I wouldn’t hesitat... See more

Company replied

Rated 5 out of 5 stars

Could not recommend Hays Travel in Stranraer more than I already do! Especially Sarah, she is so lovely. We have used Hays for many years now and they always give you the warmest welcome. Booking o... See more

Company replied

Rated 5 out of 5 stars

All the staff are so friendly and helpful in stranraer store Chloe who was our agent went above and beyond organising our upcoming holiday so friendly helpful and had endless scrolling, and reco... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 20 Bridge Street, DG9 7NS, Stranraer, United Kingdom

  • 01776507009

4.9

Excellent

TrustScore 5 out of 5

379 reviews

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4.9

All reviews

(379)

117,250 reviews in the last 12 months

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Rated 5 out of 5 stars

Even though I wasn’t sure what I was…

Even though I wasn’t sure what I was looking for Sarah helped me with a few options and went through everything with me to help me decide what I wanted,thanks.

20 March 2026
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank you for your lovely 5 star review, it was my pleasure booking your holiday :) Sarah

Rated 5 out of 5 stars

Hays Stranraer

It is a pleasure to visit the Stranraer branch of Hays. All staff members are knowledgeable , friendly and helpful.
On this occasion Amy served us. She was able to answer all our queries and book our holiday in a professional and friendly manner.

19 March 2026
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review it was my pleasure booking your holiday. Amy :)

Rated 5 out of 5 stars

Holiday

Had tremendous service from inquiring about the holiday to going in to travel agents to sort it all out . Sarah was superb at explaining it all to downloading the Ryanair app for me so as I can do the boarding pass . Would highly recommend Hayes travel .

12 March 2026
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Reply from Hays Travel - Stranraer

We're happy to hear that you had such a positive experience booking your holiday in store. It's wonderful to know that our team was so helpful in explaining everything and assisting with the app. Thank-you, Team Stranraer :)

Rated 5 out of 5 stars

Honest advice

Honest, clear advice without being pushy. Caroline is very knowledgeable about holidays, and explained everything in an easy to understand manner

13 March 2026
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review it was my pleasure booking your holiday. Caroline :)

Rated 5 out of 5 stars
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank you for your 5 star review :) It was my pleasure booking your holiday. Caroline x

Rated 5 out of 5 stars

First time using Hays Travel all the…

First time using Hays Travel all the staff welcomed us and very helpful in Stranraer office I would recommend using them as I will be using them again

8 March 2026
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Reply from Hays Travel - Stranraer

Thank you for your lovely 5-Star Review :) We are so happy to hear that our team welcomed you and were helpful. It was my pleasure booking your holiday :) Chloe x

Rated 5 out of 5 stars

Nothing went wrong Sarah is a lovely…

Nothing went wrong Sarah is a lovely person

28 February 2026
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Reply from Hays Travel - Stranraer

Janet,

We appreciate you taking the time to share your positive experience, Thank you for your lovely 5 star review. It was my pleasure booking your holiday :) Sarah

Rated 5 out of 5 stars

Sarah has helped with a number of…

Sarah has helped with a number of holidays for me and she is always so helpful and knows what sort of hotel i like now.

28 February 2026
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday :) Sarah

Rated 5 out of 5 stars

Support and expert assistance worth every penny.

I have recently booked two holidays through Hays. Been in the shop a number of times and it doesn’t matter who you’ve spoken to before, if they aren’t there , another assistant is happy to pick up where you left off. Both assistants, I met with were very patient and helpful in identifying the best accommodation for group bookings, particularly the one which required four rooms.
Navigating live systems which are constantly changing would have proven too stressful and difficult if I had tried to do it myself so I was very grateful for the support and expertise of the staff who worked hard to ensure that everyone in the party was comfortable with the choices.
In addition, the assistant was able to communicate our preferences to the hotel and arrange airport assistance for those who need it.
I now understand that group bookings requiring multiple rooms can be a nightmare so would always use Hays in particular for these holidays and for all my flight travels. Thank you Malisa and Sarah for taking all the stress out of choosing and booking our holidays this year. Your support is worth every penny.

18 February 2026
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, I am glad Melissa and Sarah were able to help assist you in organising both your holidays :)

Rated 5 out of 5 stars

Canaries trip

Chloe was very helpful and efficient, sent me several options the same day and was very happy to answer questions and find me the best deal.

25 February 2026
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking and helping you organise your holiday. Chloe :)

Rated 5 out of 5 stars

Excellent service

All the staff are so friendly and helpful in stranraer store
Chloe who was our agent went above and beyond organising our upcoming holiday so friendly helpful and had endless scrolling, and recommendations for us, carolyn also helped.my sister too, Bev also helped with our currency and also advised us to download the Hays app and showed us how the app works
Try to book local so if any problems the ladies are there to help
Thanks again

23 February 2026
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday and I am glad we got you all sorted! Chloe, Bev & Caroline :)

Rated 5 out of 5 stars

Excellent service.

Excellent service booking our holiday with Chloe at our Stranraer branch.Lovely young lady who made everything so easy & straightforward.

22 February 2026
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure helping you book your holiday :) Chloe

Rated 5 out of 5 stars

Book all my holidays at Hays in…

Book all my holidays at Hays in Stranraer as well as travel insurance and currency, always looked after never rushed and great service and choice from the girls.Always looked after 5 star by the staff.

11 February 2026
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Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Caroline

Rated 5 out of 5 stars

Friendly helpful service and suggested…

Friendly helpful service and suggested something we hadn’t considered. Looking forward to our trip and planning was made simple

17 February 2026
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Reply from Hays Travel - Stranraer

Thankyou for your lovely 5 star review, it was my pleasure booking your holiday. Sarah :)

Rated 5 out of 5 stars

Helpful

Helpful, knowledgeable & patient

8 February 2026
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Reply from Hays Travel - Stranraer

Thank you for your 5 Star review, It was my pleasure booking your holiday. Melissa :)

Rated 5 out of 5 stars

Brilliant service again

Brilliant service again - managed

6 February 2026
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Chloe :)

Rated 5 out of 5 stars

They were very helpful.

They well very helpful.

5 February 2026
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

Noelle,

We appreciate you letting us know about your helpful experience and would like to thank you so much for the 5* review. Chloe :)

Rated 5 out of 5 stars

All at hays in Stranraer are amazing…

All at hays in Stranraer are amazing nothing is to much trouble. They always find u what ur looking for at the best price

31 January 2026
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

We appreciate you taking the time to leave us such a fantastic review! We're so happy to hear that our team is so helpful in finding you the best prices. Thanks so much for your 5 star review. Sarah

Rated 5 out of 5 stars

Second time I have used hays travel

Second time I have used hays travel
The people who help you are lovely
Go through all the options with you
Make you feel at ease

28 January 2026
Hays Travel - Stranraer logo

Reply from Hays Travel - Stranraer

We appreciate you choosing us again! We're happy to hear that our team made you feel comfortable and provided you with all available options. Thanks so much for your 5 star review. Sarah

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