Fantastic service from Melissa, truly dedicated member of staff going above and beyond to make the customer experience prefect. She is a lovely lady. Kept me updated every step of the way.
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See what reviewers are saying
Absolutely fantastic service from Caroline at Hays Travel Stranraer. She was so friendly and helpful and nothing was any trouble. First-class customer service from start to finish — I wouldn’t hesitat... See more
Company replied
Could not recommend Hays Travel in Stranraer more than I already do! Especially Sarah, she is so lovely. We have used Hays for many years now and they always give you the warmest welcome. Booking o... See more
Company replied
All the staff are so friendly and helpful in stranraer store Chloe who was our agent went above and beyond organising our upcoming holiday so friendly helpful and had endless scrolling, and reco... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Bridge Street, DG9 7NS, Stranraer, United Kingdom
- 01776507009
4.9
Excellent
379 reviews
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Second time I have used hays travel
Second time I have used hays travel
The people who help you are lovely
Go through all the options with you
Make you feel at ease
28 January 2026
Reply from Hays Travel - Stranraer
We appreciate you choosing us again! We're happy to hear that our team made you feel comfortable and provided you with all available options. Thanks so much for your 5 star review. Sarah
The girl who attended to us was very…
The girl who attended to us was very good going through choices and organised everything for us
27 January 2026
Reply from Hays Travel - Stranraer
We appreciate your kind words! We are so glad that you had a positive experience, and we hope to see you again soon for your next trip :)
Chloe.
Sarah was exceptionally helpful and…
Sarah was exceptionally helpful and knowledgeable of different destinations which helped us choose the best holiday for us. Also put my Mum's mind at ease about online check-in etc that they would it all for them. Also a got a great deal on the holiday.
24 January 2026
Reply from Hays Travel - Stranraer
Many thanks for your lovely 5 star review, it was my pleasure booking your holiday. Sarah :)
The way travel agents should be, not always better online
Absolutely fantastic service, Chloe was friendly and informative through the whole journey from initial enquiry to finalising the booking. Very knowledgeable of the area our trips is planned for.
27 January 2026
Reply from Hays Travel - Stranraer
Thank-you for your lovely 5 star review, it was my pleasure helping you organise your holiday :) Chloe
Fantastic staff
19 January 2026
Reply from Hays Travel - Stranraer
Thank-you for your lovely 5 star review, it was my pleasure booking your holiday, Melissa.
Very helpful
27 January 2026
Reply from Hays Travel - Stranraer
Thank-you for your lovely 5 star review, it was my pleasure booking your holiday :) Sarah
Reply from Hays Travel - Stranraer
Thank-you for your lovely 5 star review, it was my pleasure booking your holiday :) Sarah
Reply from Hays Travel - Stranraer
Thank-you for your lovely 5 star review, it was my pleasure booking your holiday :) Sarah
I must be the most annoying customer…
I must be the most annoying customer for a travel agent. My list never ends on what we need. It’s hard to find a good deal, especially getting all of us in the same room for a family of five. Mel always knows how to help.
24 January 2026
Reply from Hays Travel - Stranraer
Thank-you so much for your lovely 5 star review, it was my pleasure booking your holiday. Melissa :)
Reply from Hays Travel - Stranraer
Thank you so much for the lovely review, Yvonne. Chloe
Excellent service from chloe found us…
Excellent service from chloe found us the best deal and a lovely person.
21 January 2026
Reply from Hays Travel - Stranraer
Thank you for your 5* review Janice, it was my pleasure getting you all booked up! Chloe
Carolyn our rep was so helpful,
Carolyn our rep was so helpful,
After explaining what we were looking for on our holiday she was on it. She has helped relax us for going on our first abroad trip on our own 😊
18 January 2026
Reply from Hays Travel - Stranraer
We are so happy to hear that you found our service helpful in planning your first trip abroad! We appreciate you taking the time to leave us a review. Caroline :)
Reply from Hays Travel - Stranraer
Thank you so much for booking with us again, we are so happy you enjoyed our friendly service. Melissa :)
The young girl done everything for my…
The young girl done everything for my hoilday and I cant wait to go
10 January 2026
Reply from Hays Travel - Stranraer
We're happy to hear that our service made your holiday planning easier. We hope you have a fantastic time :) Melissa
Lake Garda holiday
Chloe was as usual very friendly and listened to what we wanted and provided us with all the information we required and booked our holiday.
8 January 2026
Reply from Hays Travel - Stranraer
We appreciate you taking the time to leave us such a wonderful review! Thanks again for booking with me. Chloe :)
Ou Hays travel booking experience
We went in with an idea of what type of holiday we would like,Caroline made us feel welcome and relaxed with her friendly approach.
The whole experience from start to finish was excellent and we came away with our dream holiday booked in October for our Ruby Wedding.
5 January 2026
Reply from Hays Travel - Stranraer
We're happy to hear that you felt welcome and relaxed during your booking experience. Thank you for sharing your positive feedback. It was my pleasure booking your dream holiday. Caroline x
Great service
Great service! Friendly, helpful and knowledgeable, always giving fantastic advice when booking a holiday. Thanks so much :)
1 January 2026
Reply from Hays Travel - Stranraer
We appreciate you taking the time to share your kind words. We're happy to hear that you find our team friendly, helpful, and knowledgeable when booking. Melissa :)
Great service so far
21 December 2025
Reply from Hays Travel - Stranraer
Thank-you for your lovely 5 star review, it was my pleasure booking your holiday. Chloe :)
Just listen what we wanted…
Listen what we wanted set a budget where we wanted to go in 15 minutes all done
19 December 2025
Reply from Hays Travel - Stranraer
Many thanks for your lovely 5 star review, it was my pleasure booking your holiday. Sarah :)
Great friendly staff,very helpful annd …
Great friendly staff,very helpful and explained everything.
20 December 2025
Reply from Hays Travel - Stranraer
Many thanks for your 5 star review, it was my pleasure booking your holiday. Melissa :)
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