I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... See more
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See what reviewers are saying
It's always a pleasure to visit Hays Travel and see Mandy. She never fails to deliver our dream holiday got a luxury holiday booked for June 2027. She is always so helpful. We always leave with a... See more
Company replied
What a pleasure, We knew what we were planning (roughly) and after talking to Karen she made some notes and a few phone calls as well as speaking to her colleagues and put it all together. We hav... See more
Company replied
We saw Mandy at the Sutton branch to book flights and hotels around going to a cruise around Japan. She was friendly, helpful and professional and went over and above to make sure we got everything we... See more
Company replied
Company details
- #22 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
182 High Street, SM1 1NL, Sutton, England, United Kingdom
- 02039255869
4.9
Excellent
459 reviews
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Natasha couldn't have been more helpful…
Natasha couldn't have been more helpful in finding us the best deal to fit our requirements. and because it was at a quiet time, the other staff chipped in to help if needed.
19 June 2025
Reply from Hays Travel - Sutton
Hi Andrew, it was my pleasure. Have a lovely time
Reply from Hays Travel - Sutton
Thank you for your nice feedback.
Mandy was very professional in sorting…
Mandy was very professional in sorting out a holiday for us .
29 May 2025
Reply from Hays Travel - Sutton
Thank you for taking the time to post your positive review. Always happy to help.
Kind Regards,
Mandy
Booking our holiday
Dean was friendly and helpful and found us exactly what we wanted,both the hotel and the location.
10 June 2025
Reply from Hays Travel - Sutton
It was my pleasure in helping you find the ideal hotel, and location.
Hays Travel my first time using them.I went to hays travel with a open mind…
I went to hays travel with a open mind looking for a holiday in January
It’s the first time I’ve used hays travel
And I was very happy with the result
I’m hoping my holiday meets my expectations
31 May 2025
Reply from Hays Travel - Sutton
Thank you for your kind review and for your booking.
the way the whole process of the…
the way the whole process of the holiday was explained taking time to make sure we was happy with the decision being made
5 June 2025
Reply from Hays Travel - Sutton
Thank you for your kind review and for your booking.
The rep was professional and helpfulGreat help on alternative venues and places to visit. Brilliant service, and it was great to speak to some on face to face.
The rep was professional and helpful. Great help on alternative venues and places to visit.
Brilliant service, and it was great to speak to some on face to face.
24 April 2025
Reply from Hays Travel - Sutton
Thank you so much for your kind words. We are always happy to help.
Kind regards,
Team Sutton
Excellent service from Dean
Excellent service from Dean, lovely chatting to him about cruise experiences. Dean was and is very knowledgeable about cruising.
29 May 2025
Reply from Hays Travel - Sutton
Thank you for booking and I hope you are looking forward to your cruise.
Look forward to seeing you again.
Kind regards,
Dean
Friendly and efficient staff
4 June 2025
Reply from Hays Travel - Sutton
Thank you for your positive review. We look forward to seeing you again soon.
Kind Regards,
Team Sutton
Mike was brilliant
Mike was brilliant! Professional, helpful, knowledgeable and clearly good at why he does.
3 June 2025
Reply from Hays Travel - Sutton
Thank you so much, I am more than happy to be of service. We look forward to speaking to you again soon.
Kind regards,
Mike
Reply from Hays Travel - Sutton
Thank you for your kind words, it means a lot to us here. We look forward to seeing you again.
Internet was crashing while your staff…
Internet was crashing while your staff was attending my reservation to the package deal but he kept his discipline and manners in a great ways in helping me.Many thanks.
30 May 2025
Reply from Hays Travel - Sutton
Thank you for your kind review and for your booking.
No stress! Booked river cruise with mandy the…
Booked river cruise with Mandy the manager at Sutton branch. She was so helpful and informative and organised the trip with confidence. Did not want to do all this online! So much easier and less stress! Definitely recommend using reputable travel agents such as Hays travel!
29 May 2025
Reply from Hays Travel - Sutton
Thank you so much for your kind words. We aim to help as much as possible.
I look forward to seeing you again soon.
Kind regards,
Mandy
Reply from Hays Travel - Sutton
I have tried to call you to discuss further. Feel free to call the store and ask for the manager and I will be happy to speak further and hear your thoughts.
Sutton branch is fantastic
The staff within the Sutton branch have been absolutely fantastic.
Went in to book a holiday to Canada for my 40th wedding anniversary staff took the time to listen to what was required then put together a twin site trip.
Looking forward to going away hope my partner is happy. 👍👌
20 May 2025
Unprompted review
Reply from Hays Travel - Sutton
Thank you for your kind words, if was a pleasure planning your holiday.
The girl who dealt with us was very…
The girl who dealt with us was very friendly and helpful with her what she told us about the holiday
20 May 2025
Reply from Hays Travel - Sutton
Thank you for your lovely review - Have a great trip.
In person booking is so much better!
Popped in to the Sutton branch for some info and a quote and booked right away! Holly was super helpful and really friendly, called to find out all the info for us and explained everything really well - she even checked out train times and connections for us. So much nicer to talk to someone in person than book online.
18 May 2025
Reply from Hays Travel - Sutton
Thank you so much for you lovely words Roxanne it was so lovely to meet you both. Thank you for booking with us - Holly
Everything was laid out in front of you…
Everything was laid out in front of you for what you could afford and pick that is a disney hotel
12 May 2025
Reply from Hays Travel - Sutton
Thank you for your lovely review and for booking with us.
Reply from Hays Travel - Sutton
Hi Jennifer, Thank you so much. I hope you have the best time in Rhodes. I hope to see you again soon -Caitlin
Very helpful
2 May 2025
Reply from Hays Travel - Sutton
Thank you for your lovely review and for booking with us.
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