I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It's always a pleasure to visit Hays Travel and see Mandy. She never fails to deliver our dream holiday got a luxury holiday booked for June 2027. She is always so helpful. We always leave with a... See more
Company replied
What a pleasure, We knew what we were planning (roughly) and after talking to Karen she made some notes and a few phone calls as well as speaking to her colleagues and put it all together. We hav... See more
Company replied
We saw Mandy at the Sutton branch to book flights and hotels around going to a cruise around Japan. She was friendly, helpful and professional and went over and above to make sure we got everything we... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
182 High Street, SM1 1NL, Sutton, England, United Kingdom
- 02039255869
4.9
Excellent
458 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff was helpful
The staff was helpful, he found us the holiday package we were looking for.
3 August 2025
Reply from Hays Travel - Sutton
It was a pleasure to help you.
Reply from Hays Travel - Sutton
Hi Linda, Thank you I hope you have a lovely holiday - Caitlin
Another good holiday booked with hays…
Another good holiday booked with hays travel, I was able to book my flight and get to the area I wanted to go. Thanks to Mike and the team at your branch in Sutton Surrey.
31 July 2025
Reply from Hays Travel - Sutton
It was a pleasure to help you as always.
Brilliant service
I really appreciated how Mandy was so helpful and kind. She made booking a holiday/honeymoon for us so stress free! I totally recommend using Hays Travel Agents and wish there were more on the high streets!
Bring back more Travel agents like Hays Travel on the High Street.
Thank you to Mandy who was superb.
6 August 2025
Reply from Hays Travel - Sutton
I thank you for your kind words, it was my pleasure.
Caitlyn and Holly were really helpful…
Caitlyn and Holly were really helpful in finding a holiday just right for us. Welcoming and friendly and made it all very easy!
28 July 2025
Reply from Hays Travel - Sutton
Hi Amy, Im so happy we got your holiday sorted. I hope you have a lovely holiday - Caitlin
Excellent service from Mike.
1 August 2025
Reply from Hays Travel - Sutton
It was a pleasure to assist you.
Excellent customer service from Karen
Excellent customer service from Karen, caring and very helpful. I have used Hays on a number of occasions and have always found them very professional.
27 July 2025
Reply from Hays Travel - Sutton
Thank you Clive for your kind words. You are a valid customer of Hays and we are always happy to help.
Kind Regards,
Team Sutton
Reply from Hays Travel - Sutton
Lovely to meet you again, and help you plan your next holiday.
Our holiday was sorted very efficiently…
Our holiday was sorted very efficiently . She listened carefully to our requests and came up with just what we were looking for. Everything was covered and explained. It was the first time we had used Hays and will definitely book again. We were very impressed.
25 July 2025
Reply from Hays Travel - Sutton
Thank you for your booking and for your kind review
Reply from Hays Travel - Sutton
Thank you for your booking and for your kind review
Easy booking with Hays Travel
Karen at Hays Travel in Sutton is very experienced and booked our holiday with extreme efficiency. Thanks very much.
17 July 2025
Reply from Hays Travel - Sutton
Lovely to meet you, thank you for the kind words.
Very helpful
Very helpful, professional, smart . Polite, love the old style wallets , something to get excited about
Now tap in tap out
16 July 2025
Reply from Hays Travel - Sutton
Many thanks for your lovely feedback.
The young lady, Caitlin , Sutton High street branch
The young lady, Caitlin who served me yesterday, was polite, professional and helpful , therefore I emailed Irene Hays to personally contact Caitlin to forward my gratitude to her and Irene has kindly responded me this morning.
16 July 2025
Reply from Hays Travel - Sutton
Hi Luke, Thank you so much ! Its always a pleasure. I will see you soon. Have a lovely weekend - Caitlin
Marvellous Mandy
Mandy was welcoming and professional, sorted what we wanted, whilst navigating computer problems that meant hanging on the phone for quite a time, while the tour company relayed the details from their end.
2 July 2025
Reply from Hays Travel - Sutton
Many thanks for your lovely feedback.
Good Experience
On both occasion, have found the experience professional, friendly and helpful. Seems a very happy atomosphe in the store.
5 July 2025
Reply from Hays Travel - Sutton
Thank you for your kind review and for booking with us.
Caitlin and her colleagues are the best!
The team comprising of Caitlin, Michael and Dean were top members of staff who served me impeccably well during a recent booking. Caitlin and her colleagues were extremely helpful, accommodating, diligent, conscientious, professional, efficient and went that extra mile to answer all my numerous queries. Hays Sutton staff are delightful to work with and I would definitely recommend this branch to anyone who wants a comprehensive service delivered competently, efficiently with a smile. Keep up the good work folks! You all are doing a marvellous job!
25 June 2025
Reply from Hays Travel - Sutton
Hi Nitin, Thank you so much. Im so glad i could help you and your daughter. I look forward to seeing you again soon. - Caitlin
Dean ,who was our travel advisor that…
Dean ,who was our travel advisor that helped us get the best deal and flights at a good price,also he was very helpful in booking a car help on insurance and everything you could need is sorted for you ,would recommend going there to book your holiday.
26 June 2025
Reply from Hays Travel - Sutton
It was lovely to meet and chat with you, and help book your car hire.
Stress free
Stress free, and so easy. Very pleasant and helpful lady that did our booking.
17 June 2025
Reply from Hays Travel - Sutton
Hi Anna, Thank you for your kind words. Have a lovely time
Caitlin responded to our requests…
Caitlin responded to our requests promptly. We booked the holiday we wanted. All good.
22 June 2025
Reply from Hays Travel - Sutton
Hi Denise, Thank you so much. I hope you have a amazing time on your cruise - Caitlin
Mandy at Sutton Hays Travel is…
Mandy at Sutton Hays Travel is extremely helpful and allways very polite ..pleasure to have her book our holiday's
14 June 2025
Reply from Hays Travel - Sutton
Hi Marianne, we all hope you have a lovely time and look forward to seeing you again soon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.