Hays Travel - The Forge Reviews 

1,109
TrustScore 5 out of 5

4.9

Forge Shopping Centre, G31 4EB The Forge, GB


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Rated 5 out of 5 stars

We had a fantastic experience with Louise at the Parkhead Forge branch. She took the time to go through everything with us thoroughly and made sure all our questions were answered. Nothing was eve... See more

Rated 5 out of 5 stars

As I have said before First class service,Nothing was a problem,All available options was explained. Rebecca was on top form as expected,in fact all the ladies at the Forge are brilliant. I visit eve... See more

Rated 5 out of 5 stars

Spotted a short break in the window of the shop when shopping in the forge shopping centre and went in and enquired about it. We were welcomed in buy a member of staff and had a great experience talki... See more

Rated 5 out of 5 stars

As a large family group booking (10 adults and 7 children) we were looking for advice and expertise knowledge to help book our summer holiday. Val’s customer service skills were fab, she researched a... See more


Company details

  1. #20 of 206 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #7 of 53 best companies in Cruise Travel Agency
  4. #3 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Forge Shopping Centre, G31 4EB, The Forge, United Kingdom

  • 01415307830

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,109)

126,693 reviews in the last 12 months

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Rated 5 out of 5 stars

Girl was very helpful

Girl was very helpful

2 February 2026
Hays Travel - The Forge logo

Reply from Hays Travel - The Forge

Annmarie Bowers,

We appreciate you sharing; we are so happy to hear she was helpful! Thank you for your kind words.

Hays Travel

Rated 5 out of 5 stars

Magnificent Experience

Best experience I have ever had booking a holiday Danielle was outstanding in helping me choose the perfect holiday for my stag went above and beyond very knowledgeable courteous and very professional I would highly recommend Hays travel parkhead such a friendly atmosphere

2 February 2026
Hays Travel - The Forge logo

Reply from Hays Travel - The Forge

Hi Paul

Thanks for an amazing 5 star review, Danielle Prides herself on excellent customer service.

Thanks for booking with Hays Travel

Have a great trip when it comes.

Rated 5 out of 5 stars

This was my 2nd time where a lovely…

This was my 2nd time where a lovely lady called Elaine dealt with my holiday enquiry and her service was amazing. Very knowledable and took time to review lots of options especially around suitability for one of our party (autistic child). Elaine never made you feel pressured in any way, even though it did take some time to review these. First class service from her both times Ive visited the store 😊

26 January 2026
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Reply from Hays Travel - The Forge

Thank you so much for your lovely feedback Yvonne. So glad we got your holiday booked. Elaine

Rated 5 out of 5 stars

Probably the best travel agent I have…

Probably the best travel agent I have booked with perfect from the start Elaine from the forge Glasgow your a Diamond

1 February 2026
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Reply from Hays Travel - The Forge

Thank you so much for your lovely review George. It's been a pleasure to book your holiday. Elaine

Rated 5 out of 5 stars

Daniel was great

Daniel was great

1 February 2026
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Reply from Hays Travel - The Forge

Thanks for an amazing 5 star review for Danielle

Have a great holiday when it comes.

From all the team at Hays travel the forge

Rated 5 out of 5 stars

Rearrange trip

We had to rearrange a trip due to a family bereavement Rebecca was so helpful managed to rearrange everything to dates we could make and cancel the trip we had planned. Can’t thank her enough took the stress away from us. Would definitely recommend Hays Travel

1 February 2026
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Reply from Hays Travel - The Forge

Chloe,

We are very sorry for your family bereavement. We're glad we could assist you with your travel plans during this difficult time and alleviate some stress. Thank you for recommending our services!

Hays Travel

Rated 5 out of 5 stars

Fantastic

After being let down big time by another company I contacted the local agent in a panic to see what holidays that were available for the same month this year. The Agent Louise went above and beyond to help us out with quotes at varying resorts. She was on hand to answer all questions, of which there was many, Louise was extremely helpful and patient and managed to find us the exact same resort we had before, with even better rooms. So I was over the moon and delighted with the outcome and was happy to book with Louise at hays. I would definitely recommend hays travel to anyone and will certainly be using them again for future breaks.

30 January 2026
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Reply from Hays Travel - The Forge

Kenagh Mcgeorge,

We're so glad we could assist you after your previous booking fell through. It's wonderful to hear that our agent was so helpful and patient in finding you an even better resort. Thank you for recommending us; we look forward to helping you with future holidays.

Hays Travel

Rated 5 out of 5 stars

Louise was great in helping make my…

Louise was great in helping make my booking smoothly thank you

29 January 2026
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Reply from Hays Travel - The Forge

Kerry,

We appreciate you taking the time to leave us such positive feedback; we are so happy that your booking went smoothly.

Hays Travel

Rated 5 out of 5 stars

Very helpful and knowledgeable staff…

Very helpful and knowledgeable staff who showed numerous options and noted all our requirements

26 January 2026
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Reply from Hays Travel - The Forge

Nicole Wright,

We appreciate your kind words! We are so happy we could provide numerous options and note all your requirements, exceeding your expectations.

Hays Travel

Rated 5 out of 5 stars

Went in to book a holiday and Stephanie…

Went in to book a holiday and Stephanie went out her way to find us a great holiday at a great price.

27 January 2026
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Reply from Hays Travel - The Forge

Suzanne,

We're happy to hear that we could find you a great holiday at a great price. We appreciate you taking the time to share your positive experience.

Hays Travel

Rated 5 out of 5 stars

Cinderella

It was quick and very easy. Val was extremely helpful and knowledgeable about where we had chosen explaining everything we asked and giving us a few extra tips

26 January 2026
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Reply from Hays Travel - The Forge

Dianne,

We're so happy to hear your booking experience was quick and easy! We appreciate you mentioning how helpful and knowledgeable our team member was. Thanks for the feedback!

Hays Travel

Rated 5 out of 5 stars

Best travel agency!!

I have been going to this same travel agent for years now and won’t go anywhere else.

On this occasion Val went above and beyond to get us the very best deal on our holidays. To the point we booked 2 holidays instead of 1 😃

Thank you very much Val for all help 💙 it was appreciated xx

26 January 2026
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Reply from Hays Travel - The Forge

Penny,

We appreciate your continued loyalty over the years. We're so happy to hear that you feel we went above and beyond to find you the very best deals, resulting in two holidays booked!

Hays Travel

Rated 5 out of 5 stars

Best shop Hays has 😎

Always lovely when you go in that shop girls n guy’s make u feel special been dealing with Elaine who has been more than helpful such a happy atmosphere shop

24 January 2026
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Reply from Hays Travel - The Forge

Thank you so much for your kind review Annie. Its always a pleasure helping with your holiday requirements. Thanks again, Elaine

Rated 5 out of 5 stars

Excellent service and very helpful on…

Excellent service and very helpful on deciding were we wanted to go on holiday

16 January 2026
Hays Travel - The Forge logo

Reply from Hays Travel - The Forge

Catherine Gray,

We appreciate your kind words and are so glad we could assist you in planning your holiday. Thank you for your review.

Hays Travel

Rated 5 out of 5 stars

Great customer service…

The girl Danielle was so helpful and couldn't do enough for me. I felt at ease from the moment I sat down with her explaining my options and offering advice too. Can't praise her enough.

23 January 2026
Hays Travel - The Forge logo

Reply from Hays Travel - The Forge

Derek,

We appreciate you sharing your positive experience. We're so glad to hear that our team member was so helpful and made you feel comfortable. Thanks for your feedback!

Hays Travel

Rated 5 out of 5 stars

Danielle

Every time I book a holiday i choose Hays the whole staff are super friendly helpful,strife to get the best deal to suit , I added another booking today with Danielle no fuss done in a jiffy

22 January 2026
Hays Travel - The Forge logo

Reply from Hays Travel - The Forge

Christine Brack,

We appreciate you choosing us for your holidays. It's great to hear the team is helpful and strives to find the best deals for you. Thank you for your continued bookings!

Hays Travel

Rated 5 out of 5 stars

Very helpful and easy to book

Very helpful and easy to book

22 January 2026
Hays Travel - The Forge logo

Reply from Hays Travel - The Forge

Rosebud,

We appreciate you taking the time to leave us a review, and we are so happy to hear about your easy booking experience!

Hays Travel

Rated 5 out of 5 stars

The staff member Tina was very helpful…

The staff member Tina was very helpful with my booking, whatever I asked she had successfully help me to get the best from my holiday deal. I cant fault her in any way.

22 January 2026
Hays Travel - The Forge logo

Reply from Hays Travel - The Forge

Christopher Jones,

We appreciate your kind words. We are so happy to hear that our team member was able to provide you with the support you needed to book your holiday.

Hays Travel

Rated 5 out of 5 stars

Good service

As soon as we walked in we were seen right away weren't left hanging about Tina who delt with me asked what I was looking for as I am taking my granddaughter who is ten on holiday she went through all the hotels that would suit and involved Emma who picked the hotel

22 January 2026
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Reply from Hays Travel - The Forge

Margaret Galloway,

We're happy to hear that you were seen right away and that our team helped you find the perfect hotel for your holiday with your granddaughter. Thank you for your positive feedback!

Hays Travel

Rated 5 out of 5 stars

Excellent and prompt service from…

Excellent and prompt service from Louise. Made everything so smooth

21 January 2026
Hays Travel - The Forge logo

Reply from Hays Travel - The Forge

linda greer,

We appreciate your kind words! We are so glad to hear that you received excellent and timely service, and that everything went smoothly for you.

Hays Travel

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