We had a fantastic experience with Louise at the Parkhead Forge branch. She took the time to go through everything with us thoroughly and made sure all our questions were answered. Nothing was eve... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As I have said before First class service,Nothing was a problem,All available options was explained. Rebecca was on top form as expected,in fact all the ladies at the Forge are brilliant. I visit eve... See more
It’s not what the company is doing it’s what staff members Elaine is doing and continues to do she goes above and beyond every time she alone has restored my faith with useing hays again
Spotted a short break in the window of the shop when shopping in the forge shopping centre and went in and enquired about it. We were welcomed in buy a member of staff and had a great experience talki... See more
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Forge Shopping Centre, G31 4EB, The Forge, United Kingdom
- 01415307830
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - The Forge
Thomas,
We are happy our staff was helpful and worked hard for you. Thank you for your positive feedback!
glasgow.forge, Hays Travel
Holiday
As always great service spent the time to look at everything I asked until something was found that suited my needs
27 February 2026
Reply from Hays Travel - The Forge
April,
We appreciate you taking the time to share your experience. We are happy to hear that our team was able to assist you in finding what you needed.
glasgow.forge, Hays Travel
We asked for Val from glasgow forge…
We asked for Val from glasgow forge branch she was great and helped us book holiday great service and great travel agent thankyou Hays
27 February 2026
Reply from Hays Travel - The Forge
ROSEANNE,
We're happy to hear that you received great service and that our travel agent helped you book your holiday. Thank you for your positive feedback!
glasgow.forge, Hays Travel
A happy satisfied customer 😊
The agent was very helpful, took her time checking out my choice of holiday for available dates, phoning ahead with my specific request and took her time going over my step by step schedule. Overall, I am a extremely happy customer that looking forward to her holiday.
27 February 2026
Reply from Hays Travel - The Forge
Miss kim Mckellar,
We appreciate you taking the time to share your experience. We're happy to hear that the agent was helpful and thorough in accommodating your requests. We hope you have a wonderful holiday!
Hays Travel The Forge
Booked a cruise last year and been back…
Booked a cruise last year and been back to book more holidays & cruises with family and friends. Great staff, gave 100% and more to help.
20 February 2026
Reply from Hays Travel - The Forge
Thank you so much for your kind review Bridget. So glad I could get your next holiday booked. See you soon. Elaine
We use hays travel at the forge Glasgow…
We use hays travel at the forge Glasgow Valerie helps us enormously and makes sure we get the best holiday possible my wife has movement difficulties so we need the right possible experience to enjoy our trips
25 February 2026
Reply from Hays Travel - The Forge
Thank you Mr Fleming for your fantastic review, your comments will be passed on to Valerie
Val helped us get booked with date and…
Val helped us get booked with date and hotel we were exactly looking for
22 February 2026
Reply from Hays Travel - The Forge
Thank you for your fantastic review, the details will be passed on to Valerie
Excellent service from the minute I…
Excellent service from the minute I entered, Elaine the member of staff was so helpful took our details and done everything she said she would , e-mailing and phoning throughout keeping me up to date with her progress.
15 February 2026
Reply from Hays Travel - The Forge
Thank you so much for your kind review Gillian. So glad we got your trip booked. See you soon. Elaine
Stephanie was fantastic
Stephanie was fantastic. She really put me at ease and helped me get a great holiday
22 February 2026
Reply from Hays Travel - The Forge
Thank you for your great feedback , this will be passed onto Stephanie
Very Helpful
The shop was very welcoming and when I told them I was in to book for a wedding they were on point with all details
19 February 2026
Reply from Hays Travel - The Forge
Thank you for your fantastic review and feedback
Elaine the girl that dealt with us was…very helpful and a pleasure to deal with
Elaine the girl that dealt with us was very helpful and a pleasure to book our holiday 😊👍
15 February 2026
Reply from Hays Travel - The Forge
Thank you for your kind review. Elaine
Reply from Hays Travel - The Forge
Thank you for your great review & feedback this will be passed onto Rebecca
We shwere constructive and friendly very satisfied with Louise who…
We were very satisfied with Louise who attended us, answered all our questions, would go with Hayes again.
5 February 2026
Reply from Hays Travel - The Forge
Thank you for taking the time to review our Service
The young lady val was really helpful…
The young lady val was really helpful and patient she catered for my every need and was very patient especially when I was chalking and changing every two minutes nothing was a bother very respectful of what I wanted and requested.
11 February 2026
Reply from Hays Travel - The Forge
Good afternoon, we are glad you had a very positive experience in store, thank you for your lovely comments for Val, this will be passed on
Our experience is always a nice one…
Our experience is always a nice one with staff being extremely helpful
2 February 2026
Reply from Hays Travel - The Forge
Thank you for your great review , your comments will be passed onto your booking agent
Excellent
Valerie was fab! Got us a great deal and very informative.
Great customer service.
8 February 2026
Reply from Hays Travel - The Forge
Thank you for taking the time to review our service , thank you for the fantastic comments for Valerie
Very helpful and polite
8 February 2026
Reply from Hays Travel - The Forge
Thank you for your 5* review
We had a good experience at hays travel…
We had a good experience at hays travel with stephanie she was so helpful and booked the exact holiday we wanted will definitely book with hays again !
7 February 2026
Reply from Hays Travel - The Forge
Thank you for your 5* review of our service , your comments will be passed onto your booking agent Stephanie
Make Hays whilst the sun shines
Approachable, courteous and helpful. Shoutout to Rebecca for great customer service.
29 January 2026
Reply from Hays Travel - The Forge
Thank you for your fantastic feedback for Rebecca
I was made to feel so welcome after…
I was made to feel so welcome after easyJet had amended my holiday hays calmed me down and helped me cancel and rebook another holiday would highly recommended as the customer service was amazing
29 January 2026
Reply from Hays Travel - The Forge
Mary Grace,
We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that we could assist you with rebooking your holiday and that our customer service was amazing.
Hays Travel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.