We had a fantastic experience with Louise at the Parkhead Forge branch. She took the time to go through everything with us thoroughly and made sure all our questions were answered. Nothing was eve... See more
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As I have said before First class service,Nothing was a problem,All available options was explained. Rebecca was on top form as expected,in fact all the ladies at the Forge are brilliant. I visit eve... See more
It’s not what the company is doing it’s what staff members Elaine is doing and continues to do she goes above and beyond every time she alone has restored my faith with useing hays again
Spotted a short break in the window of the shop when shopping in the forge shopping centre and went in and enquired about it. We were welcomed in buy a member of staff and had a great experience talki... See more
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Forge Shopping Centre, G31 4EB, The Forge, United Kingdom
- 01415307830
4.9
Excellent
1k reviews
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Excellent service in the shop
Excellent service in the shop
Forgotten the girls name but she was extremely helpfull in finding the right holiday and flights for us
Would definitely recommend Hays Travel
21 February 2026
Reply from Hays Travel - The Forge
Helen,
We appreciate you taking the time to share your positive experience. We're so glad we could assist you in finding the perfect holiday and flights. We value your recommendation.
Kind Regards
Hays Travel The Forge
The girl that was looking after us Was…very helpful
The girl that was looking after us Was very polite and put us at ease with our booking she did a great job finding us the best holiday and price .
8 March 2026
Reply from Hays Travel - The Forge
Marie,
We appreciate your kind words! We're happy to hear that our team member made you feel comfortable and helped you find the perfect holiday at a great price.
Kind Regards
Hays Travel The Forge
Was so easy to book the agent at the…
Was so easy to book the agent at the travel agent was so helpful explained everything very clearly & easy to understand
15 March 2026
Reply from Hays Travel - The Forge
Josie Armstrong,
We appreciate you taking the time to leave us such a fantastic review! We're so glad the booking process was easy and clear for you.
Kind Regards
Hays Travel The Forge
Forge Hays Travel
Elaine helped me in the Forge Shopping Centre she was great listened to whst i wanted and managed to get exactly what I asked for at an amazing price. Will definitely be using Hays again
13 March 2026
Reply from Hays Travel - The Forge
Claire,
We're so happy to hear that you had such a positive experience! It's great to know our team member listened to your needs and found you an amazing deal. We look forward to assisting you again!
Kind Regards
Hays Travel The Forge
Great experience in store!!
Danielle is always so helpful and friendly. She managed to find us a great hotel in an amazing location and for such a good price. This was so much easier than trying to book the holiday myself. Thanks a lot!!
12 March 2026
Reply from Hays Travel - The Forge
Lily de Jong,
We appreciate you sharing your experience. We're happy to hear that our service made planning your trip easier, and that you found a great hotel at a good price. Thank you!
Kind Regards
Hays Travel Forge
First thing the holiday was booked my…
First thing the holiday was booked my me Joyce Niven and I have been booking with you for years and find you very helpful and I am happy with you .
5 March 2026
Reply from Hays Travel - The Forge
Mrs Joyce Niven,
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that you find our service helpful and are happy with us.
Kind Regards
Danielle
Hays travel the forge
Had a great experience when visiting…
Had a great experience when visiting hays.
They where very friendly and bent over backwards to keep me in budget.
Will definitely use hays again for my next holiday.
Thank Elaine for the stress free booking
12 March 2026
Reply from Hays Travel - The Forge
desmond pointing,
We're so happy to hear that you had a great experience and that our team was friendly and helpful in keeping you within budget. We look
forward to helping you plan your next holiday!
Elaine
Hays Travel
Review
Review
The travel agent that assisted us was very helpful and in finding what wanted and needed for a reasonable price was very happy with our experience, thanks.
3 March 2026
Reply from Hays Travel - The Forge
Nichole,
We're happy to hear that our travel agent was very helpful in finding what you wanted and needed at a reasonable price. Thank you for your positive feedback!
Tina
Hays Travel
My sister recommended it to me she’s…
My sister recommended it to me she’s had a few holidays now the girl I dealt with was really helpful
8 March 2026
Reply from Hays Travel - The Forge
Anne,
We're happy to hear that the service you received was helpful, and we appreciate your kind words and recommendation from your sister.
Kind Regards
Hays Travel The Forge
Danielle was amazing very…
Danielle was amazing very knowledgeable.Booked my holiday with no stress.Cannot wait to book next year's holiday Well done Danielle 👏 😀
8 March 2026
Reply from Hays Travel - The Forge
MR TARRES,
We're happy to hear that your holiday booking was stress-free and that you found our team member knowledgeable. We appreciate your positive feedback and look forward to helping you next year!
glasgow.forge, Hays Travel
The lady who searched for our holiday…
The lady who searched for our holiday was very pleasant and took great care to find out what type of hotel and flight package we were looking for. She took time to look for a deal that suited our needs and fitted our budget.
8 March 2026
Reply from Hays Travel - The Forge
Robert,
We're so happy to hear that the team member was pleasant and helpful while finding the perfect holiday package for you. Thank you for sharing your positive experience with us!
Kind Regards
Hays Travel The Forge
Reply from Hays Travel - The Forge
Hi Mrs McAlpine
We appreciate you taking the time to leave us this kind review; we are so happy to hear our staff is always very helpful to you.
Kind Regards
Hays Travel The Forge
Very easy to book here Danielle was…
Very easy to book here Danielle was absolutely great so thanks
8 March 2026
Reply from Hays Travel - The Forge
Mr Kearney,
We appreciate you taking the time to leave us such a wonderful review! We are so happy that booking was easy for you.
Hays Travel
The Forge
Elaine the person who served me was…
Elaine the person who served me was friendly easy to communicate with and got me sorted with a holiday that suited all my needs. I would definitely use hays at the forge Glasgow for any future holidays.
7 March 2026
Reply from Hays Travel - The Forge
Jim Fleming,
We appreciate your kind words! We are so glad we could find the perfect holiday for you and that you found the service friendly and helpful. We look forward to helping you again!
glasgow.forge, Hays Travel
HOLIDAY
Excellant ,professional service from fabulous Danielle ,extremely helpfull ,five star plus ,staff are very nice ,,just keep doing what you are doing ,I would not go to any other travel agent ,many thanks Phyllis Reilly
4 March 2026
Reply from Hays Travel - The Forge
Phyllis Reilly,
We appreciate you sharing your wonderful experience with us. It's great to hear that you found our service professional and helpful. We're so glad you were happy with our team!
, Hays Travel
The Forge
Friendly staff and stress free booking staff are very knowledgable .
Very frendly staff member when i called . I made a booking stress free and its great knowing i can also pop into the nearest shop also to speak to someone face to face .
4 March 2026
Reply from Hays Travel - The Forge
Laura Mcdonald,
We appreciate you taking the time to leave us a review! We are so happy to hear that our staff made your booking stress-free and that you value having a local shop.
Hays Travel The Forge
Reply from Hays Travel - The Forge
Hi Mr Black
Thanks for an amazing 5 star review,
I will pass this on to Danielle.
Have an amazing holiday
From all the staff at Hays Travel The Forge
The service's we received from Katrina…
The service's we received from Katrina was exceptional nothing was too much trouble. She guided us through all aspects of the areas of the holidays we were looking for. Two visits for two holidays and we received left very happy with the outcome and will certainly be back.
2 March 2026
Reply from Hays Travel - The Forge
JANET CATHIE,
We appreciate you taking the time to share your kind words. We're happy to hear that you received exceptional service and that we could guide you through your holiday planning.
Hays Travel The Forge
The staff go out their way to help you…
The staff go out their way to help you and give you more details about the place your going to couldnt be more helpfull
17 February 2026
Reply from Hays Travel - The Forge
Thank you for taking the time to complete your review. Hope you had a wonderful holiday. Thanks, Elaine
Have used Hays for a few years and the…
Have used Hays for a few years and the staff always do their best to get you good deals
28 February 2026
Reply from Hays Travel - The Forge
Pamela Wallace,
We appreciate your continued loyalty over the years. We are so glad that our team consistently finds you great offers. Thank you for your review.
Hays Travel
The Forge
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