I walked into the shop in Totton, first ever time in a travel agents and spoke to Aimee. She immediately put me at ease and helped me find the perfect holiday for my family with in the budget I... See more
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See what reviewers are saying
We booked our last-minute holiday to Walt Disney World in Florida with the wonderful Natasha of the Totton branch who patiently walked us through all of the details, managed to secure us a preferred r... See more
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Working through the bucket list. Natasha at Totton is working very hard helping us organize our latest holiday,she is also very patient the holiday is quite complicated. We will most probably see her... See more
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Having previously booked through Hays, we had no hesitation in returning to them to book our next trip to Disneyland Paris. A nice friendly welcome, and LInda quickly understood our needs, promptly a... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
17 Commercial Road, SO40 3BX, Totton, United Kingdom
- 02380984251
4.9
Excellent
373 reviews
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Friendly and helpful
Even though it was quite late in the afternoon and the branch only had 2 staff, Lin was very helpful and made booking my holiday a breeze.
18 April 2025
Reply from Hays Travel - Totton
Thank you so much for you feed back, I really appreciate this, kind regards Lin
Reply from Hays Travel - Totton
Thankyou for taking the time in writting a review :)
Myself and my wife have always used…
Myself and my wife have always used Hays to book our holidays if there’s been a problem the girls in your Totton branch have been brilliant they have always sorted our problems out for us. Please thank them very much for their help. From Mr and Mrs Dack.
3 April 2025
Reply from Hays Travel - Totton
Thankyou for writing a review :)
Amy was very helpful and efficient.
8 April 2025
Reply from Hays Travel - Totton
Thankyou for writing a review :)
Very helpful and knowledgeable staff
Member of staff who helped us book trip away was extremely helpful and friendly. Nothing was too much trouble especially as we we're not sure where to go. Definitely recommend them.
3 April 2025
Reply from Hays Travel - Totton
Thank you for taking the time to leave us a review. I really appreciate the positive feedback. Many Thanks
Natasha :)
Excellent service by Aimee Jenkins..as…
Excellent service by Aimee Jenkins..as always 👏
27 March 2025
Reply from Hays Travel - Totton
Thankyou for the review :)
Prompt response to my enquiry
Prompt response to my enquiry, albeit avalanche of e mails since booking !
26 March 2025
Reply from Hays Travel - Totton
Thankyou for your review :)
A pleasant experience
Very efficiently dealt with by Amiee.
Very knowledgeable about my cruise.
24 March 2025
Reply from Hays Travel - Totton
Thankyou for your review :)
Good and Freindly service again got the…
Good and Freindly service again got the holiday that I wanted at a good price.
16 March 2025
Reply from Hays Travel - Totton
Thank you for leaving us a review. I really appreciate the feedback. Many Thanks Natasha :)
Our experience was excellent
our experience was excellent. We had gone into the branch for possible holidays to the carribean and the young lady concerned sent us e mails with the details of 3-4 possible holidays. We looked through the quotes and looked into the hotels. We then found the same holidays for less money and when we went back into Hays the young lady looked up all holidays to the hotel we liked and found the holidays cheaper and so we booked the holiday with her help. She was very helpful, pleasant and professional and saved us money.
21 March 2025
Reply from Hays Travel - Totton
Thank you for taking time to leave us a lovely review. I really appreciate the feedback. We look forward to seeing you again. Many Thanks Natasha :)
Excellent
Very friendly, effient and helpful. Second time using hays, highly recommend them.
Aimee was super, thank you.
19 March 2025
Reply from Hays Travel - Totton
Thank you for taking the time to leave us a review. we really appreciate the feedback and we look forward to seeing you for any future holidays. Many Thanks Team Totton :)
Very friendly and helpful staff
16 March 2025
Reply from Hays Travel - Totton
Thankyou for your review :)
We got a nice reception from the girls…
We got a nice reception from the girls from Southampton totton branch very helpful and didn't rush you through the holidays so very happy.
15 March 2025
Reply from Hays Travel - Totton
Thankyou for your review :)
Warm welcome
Warm welcome. Quick to understand what I needed. Got to it immediately and explaining what she was doing all the time. Thought of things that never crossed my mind
8 March 2025
Reply from Hays Travel - Totton
Thank you for your lovely review, we really appreciate receiving these, Kind Regards Natasha
Brilliant
Natasha was fab. We had a lot to look through and help deciding what was best as one traveller is disabled, so we took a lot of time and didn’t feel rushed, great experience and we are very happy on what we manage to book and looking forward to it.
7 March 2025
Reply from Hays Travel - Totton
Thank you for taking the time to leave us this great review. I am pleased we have found you the Holiday you would like. I look forward to seeing you in the branch for any future bookings.
Many Thanks Natasha
I would like to thank Natasha for all…
I would like to thank Natasha for all her time to arrange my holiday. She’s was patient and very helpful.
2 March 2025
Reply from Hays Travel - Totton
Thankyou for your review :)
I booked a good holiday for April 5 my…
I booked a good holiday for April 5 my birthday treat for my self to Portugal for a week
25 February 2025
Reply from Hays Travel - Totton
Thankyou for your review :)
Aimee at the Totton Branch
Aimee at the Totton Branch, spent time and patience with me to find a holiday as near as possible to my requirements, e.g. price and destination.
It is many years since I used a travel agent to book my holiday, it gave me confidence that sometimes is missing when I book online myself. I definitely think I will use them again.
25 February 2025
Reply from Hays Travel - Totton
Thankyou for spending the time to write a lovely review. :)
Aimee was amazing
Aimee was amazing. She totally got what were looking for & it was a seamless process booking.
13 February 2025
Reply from Hays Travel - Totton
Good Afternoon, thank you for your kind comments.
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