Your staff show great patience and understanding while dealing with my requests. Even letting me leave then emailing me with the relevant information. All your staff seem to go the extra mile
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See what reviewers are saying
Excellent advice on booking our first cruise! Sara was very interested in our needs and was eager to make sure they were met. Re disabled access etc. I can’t wait for us to celebrate my husband’s ret... See more
Company replied
Excellent experience. Emily was Very helpful & friendly. Took time to find me prices for different dates than advertised. Emily rang me with different dates and prices,explained every aspect o... See more
Company replied
Hayes travel wallsend was such a lovely experience the staff were great and made us feel very welcome we booked our holiday very quickly and smoothly and the prices were very good everything we ask... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
1 Segedunum Way, NE28 8JN, Wallsend, United Kingdom
- 0191 2632704
4.9
Excellent
1k reviews
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Reply from Hays Travel - Wallsend
We appreciate you sharing your experience with us. We are so happy to hear that our team sorted everything for you and were informative.
Kind Regards
Hays Travel
Big shout out to Hays Travel in…
Big shout out to Hays Travel in Wallsend especially to Bobbi who's customer service has been second to none in trying to get us the best deal for our recent cruise booking. Even today when I know it's Bobbi's day off her colleagues have been quick to answer any queries I have had. Superb service...highly recommend. They certainly go above and beyond.
22 April 2026
Reply from Hays Travel - Wallsend
We appreciate your kind words regarding the team's efforts to find you the best cruise deal. It's great to hear that you received superb service and we're happy our team goes above and beyond. It was so lovely to meet you & I cannot wait for you to go onto your cruise :)
Kind Regards
Hays Travel - Bobbi
Always great service from friendly and…
Always great service from friendly and knowledgeable staff highly recommend thanks Mathew
22 April 2026
Reply from Hays Travel - Wallsend
We appreciate you taking the time to leave us this great review. We are so happy to hear that our team was able to provide great support.
Kind Regards
Hays Travel
The staff were so helpful especially…Bobbi
The staff were so helpful especially bobbi in the wallsend store that really took her time to find the perfect place for our family to travel
19 April 2026
Reply from Hays Travel - Wallsend
We appreciate you sharing your positive experience in Wallsend. We're so glad to hear that our team member was helpful in finding the perfect family trip for you.
Kind Regards
Hays Travel - Bobbi
Reply from Hays Travel - Wallsend
Thank you for your lovely 5 star review !
Kind regards
Matthew
Very helpful staff and very polite…
Very helpful staff and very polite helped through all booking procedures and kept me right.thank you hays travel.
12 April 2026
Reply from Hays Travel - Wallsend
We appreciate your kind words! We're happy our staff were helpful and polite, guiding you through the booking process effectively. Thank you!
Kind Regards
Hays Travel
Reply from Hays Travel - Wallsend
We appreciate you sharing your experience. We are so happy to hear you received great service in our shop!
Kind regards
Alison
Hays Travel
We had many changes to our trip but it…
We had many changes to our trip but it was always met with a williness to help
Morgan was a credit to the company
11 April 2026
Reply from Hays Travel - Wallsend
We appreciate your positive feedback and are so glad we could help you navigate the changes to your trip. It is great to hear about the team member.
Kind regards
Hays Travel - Morgan
The young lad who served me was so…
The young lad who served me was so polite and knowledgeable - (Mathew) I think his name is, he made me nearly happy to part with my money haha ,
8 April 2026
Reply from Hays Travel - Wallsend
We're so happy to hear that you found our service to be polite and informative. Thank you for your kind words; we appreciate your review!
Kind regards
Hays Travel - Matthew
We have never had a problem when…
We have never had a problem when booking holidays, all the staff are very knowledgeable and helpful.
31 March 2026
Reply from Hays Travel - Wallsend
We appreciate you sharing your positive experiences with us. We're so glad to hear our knowledgeable staff are always helpful when booking holidays.
Kind regards
Hays Travel - Fae
Went in to book holiday the rep named…
Went in to book holiday the rep named Lisa was very patient very efficient and professional we talked about the needs that we wanted as both being disabled she went above and beyond to assist us and we ended up booking that day we can’t wait to go on our holiday now thank you I would recommend hays travel definitely book with them again and also recommend to family and friends
4 April 2026
Reply from Hays Travel - Wallsend
Margaret Procter,
We're happy to hear that our rep was patient, efficient, and professional in assisting with your needs. We appreciate your recommendation and are delighted you booked your holiday with us. We hope you enjoy your trip!
Kind regards
Hays Travel
We found our perfect holiday!
Susan (Wallsend branch) listened to what we wanted to do and found us the ideal trip. She was so helpful, informative and we had a great chat with her. Thank you so very much! Kim and Ellen
4 April 2026
Reply from Hays Travel - Wallsend
Kim,
Many thanks for your kind words and lovely feedback, it was a pleasure to get you both booked for the special trip. I know you are going to love it.
Kind regards
Susan
Hays Travel
Fantastic service from morgan who…
Fantastic service from morgan who helped sort my last minute holiday
3 April 2026
Reply from Hays Travel - Wallsend
A kirkbride,
We are happy to hear that you received fantastic service and that we could help sort your last-minute holiday! Thanks for your positive feedback.
Kind regards
Hays Travel
The staff were so helpful and went the…
The staff were so helpful and went the extra mile. I needed to add special assistance and this was done with no fuss.
3 April 2026
Reply from Hays Travel - Wallsend
Brenda,
We appreciate your kind words, and we are so happy to hear that our team was able to provide such helpful support and make the process smooth for you.
Kind regards
Hays Travel
Friendly staff prepared to go the extra…
Friendly staff prepared to go the extra mile. Travel options thoroughly researched.
23 March 2026
Reply from Hays Travel - Wallsend
david hall,
We're glad you enjoyed your experience. Our team is committed to going above and beyond and researching travel options thoroughly. Thanks for the feedback.
Kind regards
Hays Travel
Bobbi From the Wallsend branch was…
Bobbi From the Wallsend branch was fantastic, took all of our requirements into consideration and kept us within budget. Brilliant service 10/10
29 March 2026
Reply from Hays Travel - Wallsend
We're delighted to hear that our Wallsend branch provided brilliant service, meeting your requirements and budget. Thank you for your perfect rating! It was lovely to book your Holiday to Bali & Lovely speaking to you :)
Thanks Bobbi
Very helpful member of staff and we got…
Very helpful member of staff and we got just what we wanted thank you.
27 March 2026
Reply from Hays Travel - Wallsend
Thank you for the lovely feedback, it was my pleasure to help you get booked what you wanted. I know you are going to have a fabulous time. Regards Fae
Lovely young lady who listened and was…
Lovely young lady who listened and was very helpful.we are really looking forward to our holiday in the sun. So easy with hays travel. Thank you.
25 March 2026
Reply from Hays Travel - Wallsend
Thank you for the lovely feedback, I know you are going to have a fantastic time. Regards Fae
GREAT STAFF!!!
24 March 2026
Reply from Hays Travel - Wallsend
Thank you for the great comment. Always our pleasure to help you. Team Wallsend.
The girl was very helpful and went out…
The girl was very helpful and went out of her way to find the right holiday for us. Great service.
2 March 2026
Reply from Hays Travel - Wallsend
Malcom,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that our service was helpful and accommodating.
Kind regards
Team Wallsend
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