Without the help of Hays travel, we would had never been able to plan our cruise. So much paperwork and time on checking our needs. Very helpful and patients in going through everything such as time... See more
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See what reviewers are saying
Upon entering Hays Travel Agency I was greeted by a lovely young lady called Emma, who dealt with my booking arrangements to Eire in a most helpful efficient manner. Nothing was too much trouble. It... See more
Company replied
I found a cruise on the Internet but wanted the security of Hays Travel to deal with it. I've always gone to Hays Travel for my cruises as they are so supportive and only want the best for their clien... See more
Company replied
we wanted a last minute coach holidayneeded 2 single rooms,very difficult to obtain,howver emma was amazing,founf us a holiday we liked and our seperate accommodation.She went to great lengths to ach... See more
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Company details
- Travel agent
- also in
- Cruise agency
- Cruise Travel Agency
- Cultural tours provider
- Currency exchange service
- Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52a Rectory Road, NG2 6BU, West Bridgford, United Kingdom
- 01158605343
4.9
Excellent
661 reviews
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Really helpful staff
Really helpful staff. I wanted to book a particular hotel, but couldn't find a package with suitable flights etc. The staff a the West Bridgford branch managed to find flights, transfers and the hotel, at a price I was happy with.
10 September 2025
Reply from Hays Travel - West Bridgford
Hi Karen, Thank you for your lovely review! We’re so pleased we could find the perfect holiday for you, and we look forward to helping again in the future. Gemma@westbridgford
You were friendlyand helpful like you…
You were friendly and helpful like you always are.
2 September 2025
Reply from Hays Travel - West Bridgford
Hi Diane
Thank you for your kind review its always a pleasure seeing you in store - Emma@Westbridgford
Very helpful in booking our cruise
Very helpful in booking our cruise - more cabin options than we could find ourselves - and sorted really quickly. Thankyou toWendy at West Bridgford.
7 September 2025
Reply from Hays Travel - West Bridgford
Thank you for the fab review. Always great to help with your enquiry. Look forward to seeing you in Branch soon.
Wendy@Westbridgford
Very helpful staff
Very helpful staff. Everything dealt with efficiently and effectively. Excellent service.
29 August 2025
Reply from Hays Travel - West Bridgford
Thank you for the 5 Star review. We really appreciate your valuable feedback. Hope you all have a fab trip, We look forward to seeing you in Branch again soon.
Wendy@Westbridgford
the knowledge that the member of staff…
the knowledge that the member of staff had on the places on offer
3 September 2025
Reply from Hays Travel - West Bridgford
Morning Mrs Chettle. Thankyou for the 5 star review. It was great to meet you both. I look forward to seeing in Branch again soon.
Wendy@West bridghford
Wendy at the West Bridgford
Wendy at the West Bridgford, Nottingham office listened to us carefully what our requirements were and was very helpful in explaining everything and addressed all those that were possible
2 September 2025
Reply from Hays Travel - West Bridgford
Hi Mr Gill
Thankyou for your kind email it was a great pleasure dealing with your request and we look forward to speaking to you soon - Emma@WestBridgford
Always great service with a smile and…
Always great service with a smile and very patient while our minds are being made up !
Thanks Wendy
29 August 2025
Reply from Hays Travel - West Bridgford
Hi Jacqueline
Thank you for your review it was great to see you again and look forward to seeing you again soon - Emma@Westbridgford
Reply from Hays Travel - West Bridgford
Hi Philip, Thank you so much for your lovely review! We’re really pleased to hear you found our service helpful, and we look forward to assisting you again in the future. Gemma@westbridgford
Very helpful and informative
15 August 2025
Reply from Hays Travel - West Bridgford
Afternoon Mr Hall. Lovely to see you both in Branch. Thank you for the great review. We look forward to seeing you in branch again soon.
Wendy@Westbridgford
Reply from Hays Travel - West Bridgford
Good afternoon Peter. Thank you for the lovely review was lovely talking with you and finding your perfect gataway! Have an amazing time! gemma@westbridgford
Reply from Hays Travel - West Bridgford
Good Morning. Thank you for the lovely review. Glad we was able to help.
Wendy@Westbridgford.
Amazing service … Wendy and Gemma…
Amazing service … Wendy and Gemma really looked after us !!!
9 August 2025
Reply from Hays Travel - West Bridgford
Afternoon Peter. Thank you for the Fab review. Glad that we was able to assist you with your booking . We look forward to seeing you in Branch again soon.
Wendy@Westbridgford
Wendy was extremely helpful with an…
Wendy was extremely helpful with an excellent knowledge of destinations. Thank you so much
8 August 2025
Reply from Hays Travel - West Bridgford
Good Afternoon Lynn. Thank you so much for your 5-star review! We're thrilled to hear that Wendy was able to assist you with her excellent destination knowledge. We'll be sure to pass along your kind words to her. If you need anything else as you plan your trip, we're always here to help! gemma@westbridgford
Miserable customer care
I have had positive experiences with Hays West Bridgford in the past but on this occasion I have received miserable customer care from Emma.
I was booking flight+accomodation to Copenhagen and specifically asked Emma if this was the sort of booking Hays did or whether I should do it myself online. Her reply was that Hays guaranteed the best prices. She made a booking. I returned home and discovered that if I had made the same booking online then I would have saved £173.32 on a booking costed at £917.80. I wrote the same day to seek an explanation. The reply on the following day did not explain. I feel badly let down by a company I had previously trusted.
18 July 2025
Reply from Hays Travel - West Bridgford
Morning Mr Roberts. Thank you for bringing your recent experience to our attention. We are genuinely sorry that we didn't meet your expectations during your Visit. At West Bridgford Hays we pride ourselves on providing exceptional service & its clear that we missed the mark in your case. We've taken your feedback and using this as a learning curb to improve our service for the future. Hopefully if you give us another chance we can start to win your trust back.
Wendy@Westbridgford
The place to go with a great team.
When we want to book a holiday we always go to Wendy at Hays. She is so efficient and has very wide ranging knowledge. Also she is always friendly & welcoming (as are the other staff). Just what you want from a travel agent.
26 July 2025
Reply from Hays Travel - West Bridgford
Thank you so much for your lovely review! We're thrilled to hear that Wendy and the team have made your holiday planning such a positive experience. We really appreciate your continued support and look forward to helping with your next getaway! Gemma@Westbridgford
Great personal service
30 July 2025
Reply from Hays Travel - West Bridgford
Thank you so much for your kind words! We're thrilled to hear you appreciated the personal service, it means a lot to us. Looking forward to helping you again soon! Gemma@westbridgford
They r brilliant at their job
They r brilliant at their job . Wendy just makes you relaxed and makes sure your getting the rite holiday can not fault her .👍
24 July 2025
Reply from Hays Travel - West Bridgford
Morning Janet. Thank you for the lovely review. Always great to see you both in Branch. Look forward to helping you both with many more Holidays in the future.
Wendy@Westbridgford.
Fantastic experience from Hays Travel…
Fantastic experience from Hays Travel in West Bridgford. Emma, very friendly and full of knowledge. Highly recommended for that personal touch.
22 July 2025
Reply from Hays Travel - West Bridgford
thank you for the fantastic review! We're so glad Emma made your experience special, she’ll be thrilled to hear your kind words. We really appreciate the recommendation! Gemma@Westbridgford
Reply from Hays Travel - West Bridgford
Thankyou so much for the kind words and 5-star review! We're thrilled to hear you had a great experience with our customer service team. It means a lot to us, and we truly appreciate your support! Gemma@westbridgford
Emma was brilliant
Emma was brilliant, very helpful and knowledgeable, nothing was too much trouble, she looked at multiple destinations and many hotels, and didn’t rush us in finding the right one.
19 July 2025
Reply from Hays Travel - West Bridgford
Hi Clive, Thank you for your lovely review. I'm glad we could be of help in finding your perfect holiday. Kind regards Emma@westbridgford
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