came in the shop after perusing Jet 2 web site .The assistant looked at our suggestion,answered all our qustions and booked the holiday. Quick and polite. We will be going back in the shop tomorrow to... See more
Company replied
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See what reviewers are saying
I found a cruise on the Internet but wanted the security of Hays Travel to deal with it. I've always gone to Hays Travel for my cruises as they are so supportive and only want the best for their clien... See more
Company replied
Extremely friendly and helpful staff. Looked into information concerning a resort which wasn’t easily available online. Kept in contact by phone, but no hard sell. Booking service excellent.
Company replied
Upon entering Hays Travel Agency I was greeted by a lovely young lady called Emma, who dealt with my booking arrangements to Eire in a most helpful efficient manner. Nothing was too much trouble. It... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52a Rectory Road, NG2 6BU, West Bridgford, United Kingdom
- 01158605343
4.9
Excellent
645 reviews
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They helped in all aspects of the…
They helped in all aspects of the holiday booking, nothing was too much trouble.
20 October 2025
Reply from Hays Travel - West Bridgford
Hi Janet, thank you so much for your lovely review! We’re so pleased to hear you were happy with the service and that we could help make your holiday booking easy. We really appreciate your kind words! Gemma@westbridgford
Reply from Hays Travel - West Bridgford
Hi Emma, Thankyou so much for your lovely review! Gemma@westbridgford
A very supportive service in arranging…
A very supportive service in arranging the right hotel for our needs. Happy, pleasant staff, Emma and Wendy showing empathy and professionalism in sorting our holiday.
23 October 2025
Reply from Hays Travel - West Bridgford
Thank you so much for your lovely review! We’re so pleased to hear Emma and Wendy were able to help you find the perfect hotel. We really appreciate your kind words and hope you have a fantastic holiday! Gemma@westbridgford
Wendy was amazing as always talked me…
Wendy was amazing as always talked me through everything listened to where we wanted to go again and found us a fantastic deal in a great location she’s a credit to the west Bridgford team thankyou Wendy Nick & Edd
17 October 2025
Reply from Hays Travel - West Bridgford
Hi Nick
Thank you for you kind email. We look forward to seeing you again soon - Emma@Westbridgford
Super helpful and super patient staff…
Super helpful and super patient staff own both recent visits.
11 October 2025
Reply from Hays Travel - West Bridgford
Morning Mr Addiscott. We appreciate your Fab review thank you. We look forward to seeing you in Branch again soon.
Emma@WestBridgford.
They were very nice and very helpful i…
They were very nice and very helpful i will most certainly go back to this company to book my holidays in thy future
2 October 2025
Reply from Hays Travel - West Bridgford
Good morning Gurmeet, Thank you so much for your lovely review! We're so glad to hear you had a great experience with us. We really appreciate your support and look forward to helping you book your next holiday! Gemma@westbridgford
Holiday information...emma was very helpful answering our…
Gemma was very helpful answering our questions and making feel at ease.
9 October 2025
Reply from Hays Travel - West Bridgford
Goodmorning Linda, Thankyou so much for your lovely review! We're so happy you enjoyed your experience here at our branch. We hope you have a lovely time and we will see you for your next one! Gemma@westbridgford
The staff were extremely patient and…
The staff were extremely patient and helpful. A little more knowledge of actual hotels and resorts would have made it a 5 star review/
8 October 2025
Reply from Hays Travel - West Bridgford
Good morning Kevin, Thank you for your kind review! We’re so pleased to hear you found our team patient and helpful. We really appreciate your feedback and will use it to improve to make your next visit a 5-star experience! Gemma@westbridgford
Gemma was great she couldnt have been…
Gemma was great she couldnt have been more helprul credit to the team
12 September 2025
Reply from Hays Travel - West Bridgford
Good afternoon Susan. Thank you so much for your kind words! I’m really glad I could help, it means a lot to know you had a great experience. Gemma@westbridgford
The lady at westbridgeford store…
The lady at westbridgeford store nottingham Wendy was so helpful and helped us all out she went above and beyond absolutely amazing thank you on behalf of us all
16 September 2025
Reply from Hays Travel - West Bridgford
Morning Janet. Thank you for the great review, always appreciated. Glad I was able to assist you with your holiday & look forward to seeing you again soon.
Wendy@Westbridgford.
I was greeted with a smile from Gemma
I was greeted with a smile from Gemma, I explained that I was looking for a short break to celebrate my 60th birthday. I had no idea what I wanted and hoped that she had plenty of patience to help. Gemma was amazing she came up with some great ideas and with no time at all I had a short break booked with parking at the airport and all the documents printed out Thank you Gemma and Hayes Travel.
30 August 2025
Reply from Hays Travel - West Bridgford
Thank you for the fab review. Glad that I was able to assist you with your Holiday. I'm sure you'll have an amazing Birthday. We look forward to helping you with many more holidays.
Gemma@WestBridgford.
Reply from Hays Travel - West Bridgford
Morning Mr Dilhe. Thank you for the great review. Always good to see you both in Branch.
Wendy@Westbridgford.
Really helpful staff
Really helpful staff. I wanted to book a particular hotel, but couldn't find a package with suitable flights etc. The staff a the West Bridgford branch managed to find flights, transfers and the hotel, at a price I was happy with.
10 September 2025
Reply from Hays Travel - West Bridgford
Hi Karen, Thank you for your lovely review! We’re so pleased we could find the perfect holiday for you, and we look forward to helping again in the future. Gemma@westbridgford
You were friendlyand helpful like you…
You were friendly and helpful like you always are.
2 September 2025
Reply from Hays Travel - West Bridgford
Hi Diane
Thank you for your kind review its always a pleasure seeing you in store - Emma@Westbridgford
Very helpful in booking our cruise
Very helpful in booking our cruise - more cabin options than we could find ourselves - and sorted really quickly. Thankyou toWendy at West Bridgford.
7 September 2025
Reply from Hays Travel - West Bridgford
Thank you for the fab review. Always great to help with your enquiry. Look forward to seeing you in Branch soon.
Wendy@Westbridgford
Very helpful staff
Very helpful staff. Everything dealt with efficiently and effectively. Excellent service.
29 August 2025
Reply from Hays Travel - West Bridgford
Thank you for the 5 Star review. We really appreciate your valuable feedback. Hope you all have a fab trip, We look forward to seeing you in Branch again soon.
Wendy@Westbridgford
the knowledge that the member of staff…
the knowledge that the member of staff had on the places on offer
3 September 2025
Reply from Hays Travel - West Bridgford
Morning Mrs Chettle. Thankyou for the 5 star review. It was great to meet you both. I look forward to seeing in Branch again soon.
Wendy@West bridghford
Wendy at the West Bridgford
Wendy at the West Bridgford, Nottingham office listened to us carefully what our requirements were and was very helpful in explaining everything and addressed all those that were possible
2 September 2025
Reply from Hays Travel - West Bridgford
Hi Mr Gill
Thankyou for your kind email it was a great pleasure dealing with your request and we look forward to speaking to you soon - Emma@WestBridgford
Reply from Hays Travel - West Bridgford
Morning Mrs Willimsky-Smith. Glad that we was able to help you find the Holiday you was looking for. Thank you for the lovely review. We look forward to seeing you both in Branch again soon.
Wendy@Westbridgford.
Always great service with a smile and…
Always great service with a smile and very patient while our minds are being made up !
Thanks Wendy
29 August 2025
Reply from Hays Travel - West Bridgford
Hi Jacqueline
Thank you for your review it was great to see you again and look forward to seeing you again soon - Emma@Westbridgford
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