came in the shop after perusing Jet 2 web site .The assistant looked at our suggestion,answered all our qustions and booked the holiday. Quick and polite. We will be going back in the shop tomorrow to... See more
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I found a cruise on the Internet but wanted the security of Hays Travel to deal with it. I've always gone to Hays Travel for my cruises as they are so supportive and only want the best for their clien... See more
Company replied
Extremely friendly and helpful staff. Looked into information concerning a resort which wasn’t easily available online. Kept in contact by phone, but no hard sell. Booking service excellent.
Company replied
Upon entering Hays Travel Agency I was greeted by a lovely young lady called Emma, who dealt with my booking arrangements to Eire in a most helpful efficient manner. Nothing was too much trouble. It... See more
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Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #9 of 53 best companies in Cruise Travel Agency
- #4 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #10 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
52a Rectory Road, NG2 6BU, West Bridgford, United Kingdom
- 01158605343
4.9
Excellent
645 reviews
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As ever first class service
As ever first class service - have dealt with them on many occasions now - Wendy in particular 👏 they all know their stuff so it was a breeze booking.
5 January 2026
Reply from Hays Travel - West Bridgford
Hi Richard, We're happy to hear that your booking experience was a breeze! We appreciate your continued business and are grateful for your positive feedback regarding our team. Gemma@westbridgford
Hays travel in West Bridge are brill!
Hays travel in West Bridgford are a fantastic team!. I don't go anywhere else to book my holidays ( big shout out to Wendy). The staff are friendly, knowledgeable and very patient with you (I'm always wanting to try different dates, different hotels, shorten or lengthen to see how it affects prices). Great experience with the hays team, thank you!
5 January 2026
Reply from Hays Travel - West Bridgford
Good afternoon Philip, We appreciate your wonderful review of our team in West Bridgford! We're happy to hear that you find our staff friendly, knowledgeable, and patient. Thank you for your continued trust in us for booking your holidays. We hope to see you again soon! Gemma@westbridgford
Great service.
We booked a holiday with Hays West Bridgford and were very pleased with the service. Wendy was so helpful and made every effort to find something just right for us. The price was very reasonable and we really liked the reassurance of booking through a travel agent.
2 January 2026
Reply from Hays Travel - West Bridgford
We are so pleased to hear that you were happy with the service you received from our West Bridgford branch. It's great to know that we could find the perfect holiday for you at a reasonable price. Thank you for your review!
Wendy@WestBridgford
Emma was brilliant as usual
Emma was brilliant as usual. Friendly, knowledgeable, efficient. What more could you ask?
1 January 2026
Reply from Hays Travel - West Bridgford
We're happy to hear that you had such a positive experience! Thank you for your kind words; we appreciate your feedback.
Emma@Westbridgford.
Emma was effortlessly efficient and she…
Emma was effortlessly efficient and she had a smile when we asked a question. We were so pleased
28 December 2025
Reply from Hays Travel - West Bridgford
We are so pleased to hear that you found our service efficient and that our team member was helpful and friendly. Thank you for your feedback! Gemma@westbridgford
Reply from Hays Travel - West Bridgford
We appreciate your positive feedback regarding the efficient service. Thank you very much for your comments it means alot to Amy and the team! Gemma@Westbridgford
I was welcomed into the centre by Amy…
I was welcomed into the centre by Amy asking how she could help. Her colleague Emma, came to help as Amy was a trainee. The explanation of process helped me to understand BA website when booking flight to USA
19 December 2025
Reply from Hays Travel - West Bridgford
Hi Mrs Dobbs, Thank you for your lovely review. I'm glad we were able to get you sorted for your flight. We look for ward to seeing you again!
Amy @ Westbridgford
First Class service
Very friendly and efficient service. Knowledgeable staff who knew how to find the relevant information on the computer,
4 December 2025
Reply from Hays Travel - West Bridgford
Thank you for the 5-star review! We're so glad Wendy could help and provide great service. We hope to see you again soon! Gemma@westbridgford
Looking after the customer if they have…
Looking after the customer if they have questions or problems!
Gives you confidence in these days of the internet and pc's.
Well done to the team at West Bridgford
2 December 2025
Reply from Hays Travel - West Bridgford
Hi Rod. Thank you so much for your kind words! We’re thrilled to hear you felt looked after and supported, it really means a lot to the team. We’ll make sure to pass your praise on to everyone at West Bridgford. We look forward to helping you again soon! Gemma@westbridgford
You found us a good price holiday and…
You found us a good price holiday and you was very helpful we will use you again thanks
26 November 2025
Reply from Hays Travel - West Bridgford
Morning Pauline. Thank you for the lovely review. Glad we was able to assist you with your Holiday and look forward to seeing you again in Branch soon.
Wendy@Westbridgford.
Gemma was very helpful and reassuring…
Gemma was very helpful and reassuring during our booking.
3 December 2025
Reply from Hays Travel - West Bridgford
Hi Dave, Thank you so much for your kind words! I’m so glad I could help make your booking as stress-free as possible. Looking forward to seeing you both soon! Gemma@westbridgford
Helpful member of staff
Emma was able to provide a holiday which fitted our requirements.
26 November 2025
Reply from Hays Travel - West Bridgford
Morning Michael, glad we was able to help you with holiday and look forward to many more. We really appreciate the great review, Thank you.
Wendy@Westbridgford.
Very easy to book the holiday
Very easy to book the holiday we wanted- used the West Bridgford branch as Mapperley (closest to me) is being refurbished . The holiday was price matched to a lower online deal. We use Hays travel a lot and it’s always our easiest and safest option .
They offer payment deals but I prefer to pay off large chunks when I can.
Thanks
20 November 2025
Reply from Hays Travel - West Bridgford
Thank you for your lovely review! We really appreciate you choosing Hays Travel! enjoy your holiday! Gemma@westbridgford
Excellent service once again
Excellent service once again, from Wendy at Hayes travel west bridgford.
She always goes extra mile to get you want at right price.
Happy returning customer.
16 November 2025
Reply from Hays Travel - West Bridgford
Morning Micheal. Thank you so much for your wonderful review! We’re delighted to hear that Wendy has once again provided you with excellent service. Owen@Westbridgford
Owen was very helpful and his colleague…My first booking experience with Hay's travel
Owen was very helpful and his colleague very reassuring as I was booking a first solo holiday following the death of my wife.
They pretty much price matched the on line quote I had on my phone for the holiday and feel the slight discrepancy of approximately £20 well worth it to have the much preferred paper ticket experience and their help in general in making my decision.
15 November 2025
Reply from Hays Travel - West Bridgford
Thank you for the lovely review. We’re so pleased Owen and the team were able to help and that the booking process felt reassuring. We really appreciate your support and wish you a fantastic trip. - Gemma@WestBridgford
Reply from Hays Travel - West Bridgford
Good afternoon Maureen. Thank you so much for your kind words! I’m glad I could help and really appreciate your feedback - Gemma@westbridgford
Peru excursion
Has always a great experience hassle free extremely helpful
Wendy at west bridgford .is the most helpful travel Advisor.nothing was to much trouble to meet my criteria
8 November 2025
Reply from Hays Travel - West Bridgford
Thank you for your fantastic review! We’re so pleased to hear you had another great, hassle-free experience. I'll be sure to pass along your lovely feedback to Wendy. Owen@Westbridgford
Our Travel Consultant Wendy
Our Travel Consultant Wendy, was Very Good in Every Way, Professional, Easy to Talk With. Listened & Made the Whole Experience Welcoming & Enjoyable. Couldn't of Asked for a Nicer Lady to do Business With.
1 November 2025
Reply from Hays Travel - West Bridgford
Afternoon Mary, Thank you so much for your wonderful review! We’re delighted to hear that Wendy made your experience so enjoyable and effortless. I will be sure to pass along your kind words to her. Owen@Westbridgford
WENDY was great she looked after us…
WENDY was great she looked after us very well well done Wendy
2 November 2025
Reply from Hays Travel - West Bridgford
Morning Brian, So glad Wendy was able to help you and look forward to many more. Thank you so much for your great review. Owen@Westbridgford
Brilliant service from Owen
Brilliant service from Owen, although in training was incredibly good and when he was not available Wendy was also brilliant. Thanks very much. You answered all our questions and handled all our wishes superbly.
1 November 2025
Reply from Hays Travel - West Bridgford
Afternoon Mr Everton. So glad I was able to help you with booking your holiday and look forward to hearing about it. Thank you so much for you great review. Owen@Westbridgford.
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