Booked a future cruise with Nigel. He always has a friendly, approachable manner. Very knowledgeable especially around cruising. The whole team are amazing. Think Hays 1st every time.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amy who dealt with us on this particular occasion was very helpful (as all the staff we have had over the years are). She was patient whilst having to flit all over the place for our appropriate dates... See more
Company replied
Well I've used hays a few times and know a couple of the people who work there . We had isabella as our consultants FABULOUS gave a a rough idea where we wanted to go japan we went for a... See more
Company replied
Brilliant experience with this travel agency! The service was professional, friendly, and stress free from start to finish. Everything was well organised, and the team was incredibly helpful. Highly r... See more
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
68 St Mary Street, DT4 8PP, Weymouth, United Kingdom
- 01305 839507
4.9
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always great service from Hays
Always great service from Hays. Which is why we always go to them to book a holiday.
10 April 2026
Reply from Hays Travel - Weymouth
Thank you for taking the time to leave a lovely review. I look forward to seeing you in store next.
Kindest regards,
Chantelle :)
The young Lady who served us was very…
The young Lady who served us was very efficient and polite and made our booking very aesy.
15 April 2026
Very patient and knowledgably assistant…
Very patient and knowledgably assistant who made the complete process easy.
14 April 2026
Reply from Hays Travel - Weymouth
Thank you for your review. We are always here to help :)
Many Thanks
Rebecca
Very helpful and knowledgeable lady.
7 April 2026
Reply from Hays Travel - Weymouth
Thank you for taking the time to send your review.
Many Thanks
Rebecca
people were friendly and very helpful
people were friendly and very helpful. I can recommend to everyone. and special thanks to Chantelle for her help
13 April 2026
Reply from Hays Travel - Weymouth
Thank you for your kind feedback!
Chantelle :)
Fantastic Service
I booked 2 holidays in the same day! 1st visit I saw Nigel & booked a cruise. 2nd visit I booked a 5 night break with Amy.
I always choose Hays Weymouth when booking a holiday. Everyone is so friendly, knowledgeable, helpful & professional. 100 % recommend ☺️
12 April 2026
Reply from Hays Travel - Weymouth
Thank you for your 100% recommendation!
It's always a pleasure helping with your holidays and cruises.
Thanks again
Nigel and Amy
Extremely helpful
Chantelle was extremely helpful friendly and professional, talking us through the process and finding the holiday that we wanted.
10 April 2026
Reply from Hays Travel - Weymouth
Thank you for your lovely review :)
Kind Regards
Chantelle
Rebecca carried out the booking to…
Rebecca carried out the booking to Australia with cheerful efficiency and my son and i were very happy
Thankyou
2 April 2026
Reply from Hays Travel - Weymouth
Thank you for your review!
It was my pleasure to assist you with your holiday :)
Kind Regards
Nigel and Rebecca
Very friendly and helpful regarding…
Very friendly and helpful regarding picking my cruise.
8 April 2026
Reply from Hays Travel - Weymouth
Thank you so much for your feedback :)
Kind Regards
Rachel
The older traveller
Always helpful no matter how daft the question and how much help you need with IT.
7 April 2026
Reply from Hays Travel - Weymouth
Thank you for your review!
It was my pleasure to assist you with your holiday :)
Kind Regards
Amy
Such friendly staff and so helpful
Such friendly staff and so helpful. Booked our holiday with ease.
7 April 2026
Reply from Hays Travel - Weymouth
Thank you for you lovely review.
It is always pleasure to assist you with your holidays :)
Kind Regards
Amy
Amazing service as always
Amazing service as always. Isabella really listened to our requests and managed to find exactly what we were looking for 😊
5 April 2026
Reply from Hays Travel - Weymouth
Thank you for your lovely review :)
Many Thanks,
Isabella
Excellent service
Excellent service. We were very impressed. Nothing was too much trouble. She was very patient and explained everything and asked for help when she was unsure we were very impressed. an enjoyable experience as usual.
4 April 2026
Reply from Hays Travel - Weymouth
Thank you for your lovely review :)
Many Thanks,
Claire
Tuesday listened to what I wanted and…
Tuesday listened to what I wanted and found and discussed options
25 March 2026
Reply from Hays Travel - Weymouth
I'm happy to hear that you had a great experience booking your next cruise with us! - Tuesday
Reply from Hays Travel - Weymouth
Thank you for your 5 star review.
Its always a pleasure helping you both find your perfect cruise.
I look forward to seeing you soon.
Kind Regards
Nigel
A nice welcome by all of the staff,and…
A nice welcome by all of the staff,and it was Nigel who dealt with our enquiry. He was very helpful in providing us with answers to host of questions that gave us a lot to think about He is a very knowledge person with a professional manner. We managed to book one holiday and its work in progress on another
25 March 2026
Reply from Hays Travel - Weymouth
Thank you for your lovely review :)
Many Thanks
Nigel
Weymouth Hays Team
The whole team in Hays Weymouth is fantastic and very knowledgeable and helpful.
A big thank you to Rebecca who has been a super star and helped us recently while travelling from New Zealand to London via Dubai.
Looking forward to our next travels also arranged by Rebecca.
25 March 2026
Reply from Hays Travel - Weymouth
Thank you so much for your kind words. It is always a pleasure assisting you with your travels. We look forward to seeing you in store again soon.
Many Thanks
Rebecca
Error on review.
Further to my review I made an error on the star rating it should have been A 5star for some reason it clicked to a 2.
21 March 2026
Unprompted review
Reply from Hays Travel - Weymouth
Thank you for leaving us a 5* review. It was lovely to chat to you and hear all about your loyalty to Hays Weymouth. I hope you are looking forward to your Greek getaway!
Kind regards,
Tuesday
Another enjoyable booking experience
Once again, impeccable service thanks to Nigel, a Hays Travel stalwart.
19 March 2026
Reply from Hays Travel - Weymouth
Thank you for your lovely review :)
Many Thanks
Nigel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.