Ella and then on a later visit Chloe were extremely helpful, informative and sorted out our holiday with no fuss at all. Much easier when you have a rep in front of you who knows their stuff and can g... See more
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Friendly and helpful staff. Also had a very good helpful experience with your telephone operator, named Rebecca on a Leeds telephone number, who liaised with me over several days. Thanks for all... See more
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The whole transaction was a pleasant experience,the rep Isla was attentive ,listened to our requirements,made a couple of useful suggestions and made it easy. The cost was exactly he same as online bu... See more
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The lady that helped us was so patient and understanding. We gave a very long list of our requirements and she managed to find us something that fit perfectly. As my mum has mobility issues she also c... See more
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Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom
- 01138275451
4.9
Excellent
2k reviews
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The agent dealt with our request…
The agent dealt with our request efficiently, suggesting alternative holidays, understood our requirements and offered deals to suit
10 May 2026
Reply from Hays Travel - White Rose
Thank you for your wonderful review! We are so pleased we could help you find the perfect holiday and meet your needs.
We have now booked 3 holidays through…
We have now booked 3 holidays through Hays and each time the service has been excellent. The staff are all lovely, they take care of everything for you and nothing is too much trouble. Thank you
18 May 2026
Reply from Hays Travel - White Rose
Melody Chatwin,
We truly appreciate your wonderful feedback! We are so pleased to know we've consistently provided excellent service for your holidays.
Kind Regards
Hays Travel Hastings
The service was quick and efficient.
The service was quick and efficient.
A whole lot easier than booking a holiday on a computer.
10 May 2026
Reply from Hays Travel - White Rose
Thankyou for the lovely feedback! So glad we could help :)
Always book with Hays
Always book with Hays, the staff are very helpful and knowledgeable,nothing is to much trouble 👏👏👏
10 May 2026
Reply from Hays Travel - White Rose
Dave,
We're so glad you consistently choose us! We appreciate your kind words about our helpful team.
Kind Regards
Hays Travel Hastings
Thank you Chloe!
Was attended to straight away.
Chloe was polite, helpful, very knowledgeable about our holiday destination.
She managed our large family booking calm, quick and smoothly.
Great price too!
We will certainly return to book further holidays, thank you !
15 May 2026
Reply from Hays Travel - White Rose
Carol,
Thank you for your wonderful feedback! We are so pleased to hear that we made your large family booking easy and enjoyable. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel Hastings
Booking with Ella at White Rose
We recently booked our first holiday in years with Hays Travel at White Rose Shopping Centre, and Ella was absolutely amazing from start to finish. We honestly wouldn't have booked it without her help. She made the whole process easy, stress-free and took the time to answer all of our questions. Her friendly and professional approach really put us at ease. Thank you Ella for making our experience such a positive one - we can't wait for our holiday!
2 May 2026
Reply from Hays Travel - White Rose
Claire,
We're so glad to hear we could make your holiday booking experience easy and stress-free. It's wonderful to know our team's friendly approach made such a positive impact. We truly appreciate your kind words!
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - White Rose
Stuart,
We are delighted our staff was helpful. Thank you for your kind words.
Kind Regards
Hays Travel Hastings
Ella the Hays representative was so…
Ella the Hays representative was so helpful and informative
13 May 2026
Reply from Hays Travel - White Rose
Kenneth Hall,
We are so pleased to hear this. Thank you for your kind words.
Kind Regards
Hays Travel Hastings
The young girl wasvery nice and very…
The young girl wasvery nice and very good customer sevice skills too .also very polite
13 May 2026
Reply from Hays Travel - White Rose
We appreciate you taking the time to share your positive experience! We are so glad you feel we provided excellent customer service.
Kind Regards
Hays Travel
Knowledgeable staff
Knowledgeable staff. Helpful, pleasant and always welcoming.
Have booked several holidays with Hays White Rose & will continue to do so in the future.
30 April 2026
Reply from Hays Travel - White Rose
Edwina Cooper,
We appreciate your kind words! It's great to hear that you find our team helpful and welcoming, and we look forward to assisting you with future bookings.
Kind Regards
Hays Travel Hastings
Having booked my 2028 holiday to…
Having already booked my 2028 holiday to Florida, I have just booked my 4th visit to Florence for 2027 and always seem to get the better deals with Hays.
Always use them as they are very friendly and helpful and don't put you under pressure to book there and then.
I was again looked after by Clhoe who was a star thank you
12 May 2026
Reply from Hays Travel - White Rose
Chris King,
We appreciate you sharing your positive experience! It's great to hear we consistently provide you with excellent deals and a friendly, helpful service without pressure. We're so glad we could assist you with your holiday plans.
Kind Regards
Hays Travel Whiterose
Reply from Hays Travel - White Rose
Hi Maureen,
We are so happy we were able to give you a hand and help you find a holiday! I am so sorry if you felt rushed as that is never our intention. We’ll definitely take this on board.- Charlee
Reply from Hays Travel - White Rose
We're happy to hear that your experience was fast and easy. We appreciate your positive feedback about the service.
Always a very warm friendly experience…
Always a very warm friendly experience at Hays in the White Rose. All the members of staff are really welcoming. It’s a busy little travel agents, which speaks for itself really. On this occasion, Luke had already done lots of spade work, so that when we went in to see him he had all the information to hand for us. Would always recommend this travel agency, nothing is too much trouble and they always go the extra mile.
10 May 2026
Reply from Hays Travel - White Rose
We appreciate you sharing your positive experience at our White Rose location. We're happy to hear that our team made you feel welcome and that you found our service helpful and efficient. We're glad we could assist you and meet your needs.
Reply from Hays Travel - White Rose
We appreciate your kind words and are so glad that you found our assistant to be helpful, friendly, and knowledgeable during your visit.
Reply from Hays Travel - White Rose
We're so happy to hear that our team member was helpful in finding hotels that suit your needs. Thank you for sharing your positive experience!
Seen the holiday to Disney land Paris…
Seen the holiday to Disney land Paris on facebook, rang the number and booked straight away no problems
8 May 2026
Reply from Hays Travel - White Rose
We're happy to hear that booking your Disneyland Paris holiday was so easy! Thank you for sharing your positive experience with us; it means a lot.
Reply from Hays Travel - White Rose
We appreciate you sharing your positive experience; we're so glad we could be helpful to you during your visit.
Amazing service from Charlee.
Amazing service from Charlee securing us a great deal. 5 star all the way!
8 May 2026
Reply from Hays Travel - White Rose
We're happy to hear that you received amazing service and a great deal. Thank you for taking the time to leave us a 5-star review!
Reply from Hays Travel - White Rose
We appreciate you taking the time to leave us such a fantastic review. We are so happy to hear that we dealt with your needs professionally.
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