The whole transaction was a pleasant experience,the rep Isla was attentive ,listened to our requirements,made a couple of useful suggestions and made it easy. The cost was exactly he same as online bu... See more
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The lady that helped us was so patient and understanding. We gave a very long list of our requirements and she managed to find us something that fit perfectly. As my mum has mobility issues she also c... See more
Company replied
Chloe was amazing, she has helped us to plan a bespoke trip for our Silver Wedding trip. Nothing was too much trouble and she has made sure all flights, transfers, main excursion, cruise and hotels ar... See more
Company replied
The staff are professional, friendly and knowledgeable. Allissa was really patient with us when we were trying to make up our minds. We use Hays Travel all the time for peace of mind to ensure we don'... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom
- 01138275451
4.9
Excellent
2k reviews
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Our advisor was helpful took us through…
Our advisor was helpful took us through everything and gave us options
28 May 2026
Reply from Hays Travel - White Rose
Thank you for your feed back Jane, Happy we got you such a great deal, Kealie :)
Shaun is amazing!
Shaun is amazing!
We came in yesterday as a last minute plan when we saw the zero deposit deal, we were welcomed by the manager Shaun (I believe he doesn't work at the White Rose location he was maybe just covering). He sat with us and looked at multiple locations that fit us and our budget and found the most perfect place in Egypt for exactly the right time and the right price. He was so patient and took so much time and care to find us the right holiday and we couldn't be more grateful! Thank you so much Shaun, we cannot wait and we hope you enjoy your next cruise!
27 May 2026
Unprompted review
Reply from Hays Travel - White Rose
Kelsey,
We are so pleased to hear about your wonderful experience with our team member! It sounds like they went above and beyond to find you the perfect holiday. We truly appreciate you sharing your positive feedback and we hope you have an amazing trip to Egypt!
Kind Regards
Hays Travel
I saw a holiday in the window which…
I saw a holiday in the window which suited me and the young lady who I saw was very nice. Everything booked with ease.
26 May 2026
Reply from Hays Travel - White Rose
Thank you for your Lovely feedback, Happy to help :) Ella
Probability not facts
This is a difficult question to answer so soon. it would be better to answer questions after the holiday and get the facts not the probability
23 May 2026
Reply from Hays Travel - White Rose
David,
We appreciate your feedback and understand your perspective on timing. We will consider this for future inquiries.
Kind Regards
Hays Travel
Isla was amazing
Isla was amazing, guiding us towards the right holiday. Thank you Isla xxx
26 May 2026
Reply from Hays Travel - White Rose
Dawn Boggett,
We are so glad we could help you find the perfect holiday. Thank you!
Kind Regards
Hays Travel
Charlee was very knowledgeable
Charlee was very knowledgeable where we are going and helped us decide which area to go.
17 May 2026
Reply from Hays Travel - White Rose
Thankyou for the lovely feedback :)
Staff knowledge
The staff knowledge of cruise's helped us make decisions on what we wanted. They were very helpful after we booked, excellent customer service.
18 May 2026
Reply from Hays Travel - White Rose
Mrs Jane Kent,
We are so pleased our team's cruise knowledge and excellent service helped you. Thank you for your kind words.
Kind Regards
Hays Travel
Alyssia was brilliant
Alyssia was brilliant, so patient and went above and beyond to make sure our holiday of a lifetime was booked with ease. Having dealt with other more local branches she was by far the best, she is a credit to your store. We cant wait for our Hawaiian cruise in 2028.
25 May 2026
Reply from Hays Travel - White Rose
Guest,
We are so pleased to hear about your wonderful experience! It's fantastic that our team could make your holiday booking so easy. We hope you have an amazing Hawaiian cruise!
Kind Regards
Hays Travel
Hi everyone of your staff at white rose…fantastic
Hi everyone of your staff at white rose are great they go above and beyond. And some are fantastic. We have always booked are holidays with hays they are fantastic. Thank you
25 May 2026
Reply from Hays Travel - White Rose
Christopher,
We are so pleased to hear our team at the White Rose branch provided such fantastic service. Thank you for your kind words!
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - White Rose
customer,
We are so happy you had a great experience with us, even with a last-minute booking! We appreciate your kind words.
Kind Regards
Hays Travel Hastings
Easy booking
We got seated with Jessica as she had being replying to us on facebook. We decided to go ahead with the holiday, we ended up with a better hotel and better flight times than originally seen.
Jess was really helping explaining everything to us
21 May 2026
Reply from Hays Travel - White Rose
Tamsin,
We are so happy to hear that we could help you find a fantastic holiday with an even better hotel and flight times. We appreciate your kind words!
Kind Regards
Hays Travel Hastings
Sat down with kealie to get details for…
Sat down with kealie to get details for southern Caribbean she was so helpful in finding the right holiday and went the extra mile to get the best flights and adviced us to fly day before which turned out better for us THANK YOU
20 May 2026
Reply from Hays Travel - White Rose
Mrs Drayton,
We are so pleased to hear that our team member was so helpful in finding your ideal holiday and went the extra mile to ensure the best experience. Thank you for sharing your positive feedback!
Kind Regards
Hays Travel Whiterose!
Great support provided as always.
12 May 2026
Reply from Hays Travel - White Rose
We truly appreciate your wonderful feedback! We are so pleased to know we've consistently provided excellent service for your holidays.
Kind Regards
The agent dealt with our request…
The agent dealt with our request efficiently, suggesting alternative holidays, understood our requirements and offered deals to suit
10 May 2026
Reply from Hays Travel - White Rose
Thank you for your wonderful review! We are so pleased we could help you find the perfect holiday and meet your needs.
We have now booked 3 holidays through…
We have now booked 3 holidays through Hays and each time the service has been excellent. The staff are all lovely, they take care of everything for you and nothing is too much trouble. Thank you
18 May 2026
Reply from Hays Travel - White Rose
Melody Chatwin,
We truly appreciate your wonderful feedback! We are so pleased to know we've consistently provided excellent service for your holidays.
Kind Regards
Hays Travel Hastings
The service was quick and efficient.
The service was quick and efficient.
A whole lot easier than booking a holiday on a computer.
10 May 2026
Reply from Hays Travel - White Rose
Thankyou for the lovely feedback! So glad we could help :)
Always book with Hays
Always book with Hays, the staff are very helpful and knowledgeable,nothing is to much trouble 👏👏👏
10 May 2026
Reply from Hays Travel - White Rose
Dave,
We're so glad you consistently choose us! We appreciate your kind words about our helpful team.
Kind Regards
Hays Travel Hastings
Thank you Chloe!
Was attended to straight away.
Chloe was polite, helpful, very knowledgeable about our holiday destination.
She managed our large family booking calm, quick and smoothly.
Great price too!
We will certainly return to book further holidays, thank you !
15 May 2026
Reply from Hays Travel - White Rose
Carol,
Thank you for your wonderful feedback! We are so pleased to hear that we made your large family booking easy and enjoyable. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel Hastings
Booking with Ella at White Rose
We recently booked our first holiday in years with Hays Travel at White Rose Shopping Centre, and Ella was absolutely amazing from start to finish. We honestly wouldn't have booked it without her help. She made the whole process easy, stress-free and took the time to answer all of our questions. Her friendly and professional approach really put us at ease. Thank you Ella for making our experience such a positive one - we can't wait for our holiday!
2 May 2026
Reply from Hays Travel - White Rose
Claire,
We're so glad to hear we could make your holiday booking experience easy and stress-free. It's wonderful to know our team's friendly approach made such a positive impact. We truly appreciate your kind words!
Kind Regards
Hays Travel Hastings
Reply from Hays Travel - White Rose
Stuart,
We are delighted our staff was helpful. Thank you for your kind words.
Kind Regards
Hays Travel Hastings
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