We were going to book a holiday ourselves but soon got fed up of scrolling and searching, reading reviews so decided to pop into Hays travel agency. The lady (forgot he name) was helpful from the s... See more
Company replied
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See what reviewers are saying
We had an idea of where we wanted to go but not quite sure. Keira was very helpful showing us what was available for the date we had said we wanted to travel. We then asked about going on the followin... See more
Company replied
Wouldn't Use any other Travel Agent Staff are always Helpful. Pleasant. Nothing is Ever too much Trouble. Always Check for Us the Best Prices Destinations to Meet our Requirements. Sort our Pa... See more
Company replied
Staff were very helpful on booking a cruise for my disabled husband & I. Gayle was excellent taking time to explain all necessary details clearly. She even rang cruise co. regarding queries that we... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
62 Lowther Street, CA28 7DS, Whitehaven, United Kingdom
- 01946413014
4.9
Excellent
527 reviews
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Karen was very helpful and thorough.As…
Karen was very helpful and thorough.As a regular Jet 2 customer I was somewhat disappointed that I did not qualify for any discount on my holiday given that £60 off vouchers are given out on arriving home and the Daily Mail was offering such money off vouchers for entering a competition.Single travellers suffer yet again!
23 January 2025
Reply from Hays Travel - Whitehaven
Hi Clive, thank you for taking the time to leave a review, Trustpilot is a great way of letting us know that you are happy with the service you have received from a member of the team, unfortunately we have no control over the offers that Tour Operstors have running at any given time, thank you for booking again with us and we look forward to seeing you in store soon. :)
Reply from Hays Travel - Whitehaven
Hello, thank you for taking the time to leave us a review, we look forward to seeing you in store soon Gayle :)
Reply from Hays Travel - Whitehaven
Hello, thank you so much for taking time to leave a review, we look forward to seeing you in store soon Karen :)
Reply from Hays Travel - Whitehaven
Hello, thank you so much for taking time to leave a review, we look forward to seeing you in store soon Lucas :)
Reply from Hays Travel - Whitehaven
Hello, thank you so much for taking time to leave a review, we look forward to seeing you in store soon Karen :)
Reply from Hays Travel - Whitehaven
Hello, thank you so much for taking time to leave a review, we look forward to seeing you in store soon Karen :)
Brilliant service from start to finish..
20 January 2025
Reply from Hays Travel - Whitehaven
Hello, thank you so much for taking time to leave such a lovely review, I look forward to seeing you instore soon Gayle :)
The staff were friendl helpful put…A great holiday
The staff were friendl helpful put professional. They wee willing to search for what we wanted and for the time we wanted it. They are a great team in Whitehaven
30 January 2025
Reply from Hays Travel - Whitehaven
Hello, thank you so much for taking time to leave such a lovely review, we look forward to seeing you in store soon Karen :)
Reply from Hays Travel - Whitehaven
Hello, thank you so much for taking time to leave a review, we look forward to seeing you in store soon Gayle :)
The minute we arrived to leaving we…
The minute we arrived to leaving we were made welcome every thing was explained from arriving at the airport check-in flight times hotel etc good places to visit on holiday etc also your door is always open if need any further information or help
30 January 2025
Reply from Hays Travel - Whitehaven
Hello, thank you so much for taking time to leave such a lovely review, we look forward to seeing you in store soon Gayle :)
Polite,sorted my holiday very quickly
30 January 2025
Reply from Hays Travel - Whitehaven
Hello, thank you so much for taking time to leave a review, we look forward to seeing you in store soon Gayle :)
Great personal service once again from…
Great personal service once again from Gail in the Whitehaven branch.
15 January 2025
Reply from Hays Travel - Whitehaven
Thank you so much for taking the time to leave a lovely review we look forward to seeing you in store soon Gayle :)
The friendly professional sfervice and…
The friendly professional service and very helpful advice
14 January 2025
Reply from Hays Travel - Whitehaven
Thankyou for your lovely review! :)
Lucas
Reply from Hays Travel - Whitehaven
Good Morning, thank you for taking the time to leave us a review, I hope you have an amazing holiday and we look forward to seeing you in store soon Gayle :)
Lucas went all out to sort our holiday
Lucas went all out to sort our holiday, even when thwarted by the the website he then went on to secure us a great deal. All added extras (parking and insurance) sorted too.
11 January 2025
Reply from Hays Travel - Whitehaven
Thankyou so much for your lovely review Lesley, it was a pleasure booking your holiday :)
Lucas.
Reply from Hays Travel - Whitehaven
Thank you for your lovely review. It was a pleasure to book your holiday, and I look forward to seeing you again soon. Thanks again, Karen
Gayle was most pleasant and helpful and…
Gayle was most pleasant and helpful and saved use money by her advice
9 January 2025
Reply from Hays Travel - Whitehaven
Thank you so much for taking the time to leave me a lovely revire, I look forward to seeing you in store soon Gayle :)
Reply from Hays Travel - Whitehaven
Hello Mrs Murton, thank you so much for leaving a lovely review, it was lovely seeing you, I look forward to seeing you in store again soon Gayle :)
Gayle and her team always go above and…
Gayle and her team always go above and beyond to help me sort my holidays. I always book at hays whitehaven with gayle nothing is to much trouble and they are all such a pleasent team to meet and talk took.
7 January 2025
Reply from Hays Travel - Whitehaven
Hi Ann, thank you for taking the time to leave a lovely review, it is always a pleasure booking your holidays for you, I look forward to seeing you in store soon Gayle :)
Gayle was lovely and very helpful…
Gayle was lovely and very helpful listened to what we wanted and delivered us a fantastic deal
7 January 2025
Reply from Hays Travel - Whitehaven
Hello, thank you so much for leaving me such a lovely review, it was an absolute pleasure booking your amazing trip to New York! and I hope you have a magical time! I look forward to seeing you in store soon Gayle :)
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