We had an excellent experience booking with Kate, she was polite, knowledgeable and listened to what we wanted from our holiday. She offered us good advice and found us the perfect deal. We will de... See more
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See what reviewers are saying
Once again Hays at Widnes has exceeded all expectations. On Wednesday Julie booked 1 holiday for me by phone and reserved another. On Thursday Grace printed the paperwork for the first hol. and... See more
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Excellent customer service. After trying to book our Thailand holiday trip online and sourcing direct flights with some difficulty, gave up and went to these guys. So glad we did!! Whole trip boo... See more
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My sister and I walked into the Widnes store a few days ago, we were armed with nothing more than a vague idea we fancied going on our first ever cruise. Possibly Mediterranean, possibly 7 days, possi... See more
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Company details
- #22 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Albert Road, WA8 6JE, Widnes, United Kingdom
- 0151 4380057
4.9
Excellent
836 reviews
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We went in to book a holiday and the…
We went in to book a holiday and the staff were very helpful.We managed to get the holiday we wanted and were told about the price,where we will be picked up and about the hotel.
15 February 2026
Reply from Hays Travel - Widnes
Thank you for your review, i am so glad we managed to get your perfect family holiday booked
Always 5*
Always the same great experience, staff are brilliant and clearly love their job. Great prices too
14 February 2026
Reply from Hays Travel - Widnes
Thank you for this lovely review, i am so glad you noticed our professionalism within store and also booked your next holiday with us
Reply from Hays Travel - Widnes
Thank you for your kind review and thank you for booking with us at hays travel widnes
Ellie has always given us good service
14 February 2026
Reply from Hays Travel - Widnes
Thank you so much for a lovely review - I appreciate it
A very warm welcome on a cold day and…
A very warm welcome on a cold day and a lovely smile from Ellie.
We asked about our holiday thoughts and Ellie did the searching for us. She found what we were looking for and explained everything about our trip. She is really good at what she does 👍
13 February 2026
Reply from Hays Travel - Widnes
Thank you for your lovely comment, it was a pleasure to book your holiday for you again thank you for coming back and booking with me
Friendly staff
All of the staff that we have spoke to here are incredibly helpful and friendly. We will definitely use this branch for any future bookings
6 February 2026
Reply from Hays Travel - Widnes
Thank you for your review i am so glad you enjoyed your experience with us in store and i hope you come back in the future to see us again
Friendly & polite service by Grace.
Friendly & polite service by Grace.
Looked at various options, location and suitability.
11 February 2026
Reply from Hays Travel - Widnes
Thank you so much for your kind review, i appreciate it!
I always use Hayes travel I have booked…
I always use Hayes travel I have booked a cruise and a holiday with Hayes this year I think that dates it all 😊
6 February 2026
Reply from Hays Travel - Widnes
Thank you for your review, it was a pleasure booking your holiday for you
Helped to book a cruise efficiently,at…
Helped to book a cruise efficiently,at the cost we were looking at. In the location and time we wanted to go. JOB DONE!...
4 February 2026
Reply from Hays Travel - Widnes
Thank you so much, it was a pleasure booking you cruise.
Very helpful staff. Highly recommend.
I walked into your Widnes branch a few weeks ago and I spoke to Julie about flights to Florida. She was very helpful. There was no pressure to book, as I didn't have exact dates at that point. I went in the other day, again I spoke to Julie (she remembered me!). Again she was very helpful and we explored several options for my trip. I booked a flight and rental car. Great service. Highly recommend.
3 February 2026
Reply from Hays Travel - Widnes
Hi Stephen , Thankyou so much for your lovely words. It was a pleasure to help find what you needed. We look forward to seeing you again soon.
Firstly I acknowledge some delay with…
Firstly I acknowledge some delay with call backs resulting in me calling back the next day but I accept how busy things get and also some phone messages apparently not being passed on to relevant person which again resulted in no response this has happened a few times not just once. However this being said I must say the staff are very informative helpful and give you the time needed. Very happy to send info by email allowing you to go over and process. I give five stars as once connected the service is brilliant.
27 January 2026
Reply from Hays Travel - Widnes
Thank you for your review, it has been super busy in store but this aside we do try to get back as soon as possible and provide our best service as you have said. Thank you for the 5 stars
Excellent service as always.
31 January 2026
Reply from Hays Travel - Widnes
Thank you for your review i am so glad you had a good experience whilst in store we really do pride ourselves with this service
Staff are great very helpful went out…
Staff are great very helpful went out of there way
25 January 2026
Reply from Hays Travel - Widnes
I am so glad to hear we went out of our way to find your perfect holiday im sure you will have a lovely time
easy to speak to the operator
easy to speak to the operator , found what we needed , booked very easy
24 January 2026
Reply from Hays Travel - Widnes
Thank you for your review i am so glad we found your perfect holiday for you
Dependable service
As always with Hays Travel we were given excellent service. Ellie dealt with our booking and was very efficient and professional, we were very happy with our booking experience.
31 January 2026
Reply from Hays Travel - Widnes
Thank you for your kind review it was a pleasure booking your holiday for you
Our assistant was very efficient and…
Our assistant was very efficient and friendly.
The quickly realised what we wanted and got our holiday booked.
30 January 2026
Reply from Hays Travel - Widnes
Thank you for you lovely review im so glad we got your perfect holiday booked
Reply from Hays Travel - Widnes
Hi Jim , Lovely to meet you today . Thanks for your lovely words .
The staff where very helfull and…
The staff where very helfull and listened ti what you required
22 January 2026
Reply from Hays Travel - Widnes
Thank you for your kind review i am so glad we found your perfect holiday
Ellie at Widnes branchhoned ahead and took Ellie couple mins…
Phoned ahead and took Ellie couple mins to see if availability so popped down. She was fantastic. Professional and so good explaining what services Hays offer and will obviously take out all the stress of tickets etc etc.
29 January 2026
Reply from Hays Travel - Widnes
Hi Elizabeth , Thankyou for your kind words. We look forward to seeing you again soon .
We went to book a holiday and Ellie …
We went to book a holiday and Ellie added value with suggestions and advice which we could not have discovered ourselves.
We were grateful for her assistance and expertise.
Thank you.
David & Gloria Burton
28 January 2026
Reply from Hays Travel - Widnes
Hi David, Thankyou for your kind words, We look forward to seeing you again soon .
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