We had an excellent experience booking with Kate, she was polite, knowledgeable and listened to what we wanted from our holiday. She offered us good advice and found us the perfect deal. We will de... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Once again Hays at Widnes has exceeded all expectations. On Wednesday Julie booked 1 holiday for me by phone and reserved another. On Thursday Grace printed the paperwork for the first hol. and... See more
Company replied
Excellent customer service. After trying to book our Thailand holiday trip online and sourcing direct flights with some difficulty, gave up and went to these guys. So glad we did!! Whole trip boo... See more
Company replied
My sister and I walked into the Widnes store a few days ago, we were armed with nothing more than a vague idea we fancied going on our first ever cruise. Possibly Mediterranean, possibly 7 days, possi... See more
Company replied
Company details
- #22 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
24 Albert Road, WA8 6JE, Widnes, United Kingdom
- 0151 4380057
4.9
Excellent
837 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Widnes
Hi Janet , Thankyou for your kind words, We look forward to seeing you again soon .
I would say that Hayes travel in Widnes…
I would say that Hayes travel in Widnes is a fabulous place to go and research and book a holiday, all the staff make you feel very welcome and give great advice, , just booked a holiday with Ellie we got exactly what we wanted when we wanted to travel at a very competitive price doesn’t come better than that.
27 January 2026
Unprompted review
Reply from Hays Travel - Widnes
Thank you so much for your kind review and I am very happy I was able to book your holiday for you.
Great service Ellie very professional…
Great service Ellie very professional and helpful booked quickly very straightforward many thanks hays travel
21 January 2026
Reply from Hays Travel - Widnes
Thank you for your lovely review im so glad we can get it all booked for you
Reply from Hays Travel - Widnes
Thank you for your review im so glad we managed to answer all your questions
We were assisted by Ellie in the Widnes…
We were assisted by Ellie in the Widnes branch. Very helpful in guiding us through our options and linking in with the travel company being used. Friendly manner and didn’t feel rushed.
25 January 2026
Reply from Hays Travel - Widnes
Thank you for your kind review i am so glad we found this perfect holiday for you i know you will have the best time !! cant wait to hear all about it
Lovely staff
Lovely staff . Ellie sorted out holiday for us . Many thanks . Ellie was great .
24 January 2026
Unprompted review
Reply from Hays Travel - Widnes
Thank you for your lovely comment im glad you had a great experience in store
Lovely friendly and polite staff in the…
Lovely friendly and polite staff in the Widnes branch. Always use Hays travel if I’m doing the bookings, and for travel insurance and currency.
18 January 2026
Reply from Hays Travel - Widnes
Thank you for you lovely review i am so glad you chose us for currency and insurance we do like to pride ourselves on these areas
Ellie has patiences of a saint
Ellie has patiences of a saint! Thank you for getting us booked.
25 January 2026
Reply from Hays Travel - Widnes
Thank you for your review, i love this haha !! I do like to think i have patience but it was an absolute pleasure to book your trip for you and also help you plan as you know its my favourite place x
Booking our holiday.22/01/2026
Booking our holiday.22/01/2026.
A really friendly welcome from staff.
The service we received was very good. All our questions were answered well.
Nothing was too much for the assistant who helped us throughout.
23 January 2026
Reply from Hays Travel - Widnes
Thank you for your lovely review, i am so glad that all questions was answered
A young apprentice Grace Hogan booked…
A young apprentice Grace Hogan booked our cruise for us , I can't praise her highly enough for the efficient , professional manner in which she conducted her self, her knowledge made the booking very smooth, she also recognised the fact we needed to renew our passports.
21 January 2026
Reply from Hays Travel - Widnes
Hi Ian , Thanks for your lovely words. It was a pleasure to serve you and I look forward to seeing you again .
Great service,excellent knowledge.
21 January 2026
Reply from Hays Travel - Widnes
Thank you so much! It was a pleasure booking your holiday x
Booking at Hayes travel Widnes
We have booked several holidays here and it has all been very easy and faultless The travel rep Julie was so helpful
19 January 2026
Reply from Hays Travel - Widnes
Thank you so much for your kind review i am so glad you had a nice booking experience again
Great service with Hayes
Great service with Hayes, very professional , we booked to go to Fuerterventura, hotel was great, right next to the beach, smooth transfers. Will be booking with Hayes again.
1 January 2026
Reply from Hays Travel - Widnes
Thank you for your lovely review i am so glad you had a lovely time and hope to see you soon for your next one
First class service from the staff
First class service from the staff. Answered all our questions.
17 January 2026
Reply from Hays Travel - Widnes
Thank you for your lovely review we are so glad we managed to answer all the questions you had
Reply from Hays Travel - Widnes
Hi Keith, Thankyou for your lovely comment. It was a pleasure to help you and we look forward to seeing you soon .
Ellie was very helpful as we went to…
Ellie was very helpful as we went to book a cruise for first time answered all questions and explained everything clearly
17 January 2026
Reply from Hays Travel - Widnes
Thank you for your lovely review i am so glad you are looking forward for your first cruise
Reply from Hays Travel - Widnes
Thank you for your lovely review and thank you for booking with us
Holiday booking
Grace in the Widnes office was very polite and helpful very knowledgeable made our holiday choice easy
15 January 2026
Reply from Hays Travel - Widnes
Hi Miss Rourke, Thankyou so much for your lovely comment, We look forward to seeing you again soon .
Reply from Hays Travel - Widnes
Thank you for your lovely comments, im so glad you got your perfect holiday from us here at hays travel widnes
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.