The young man who served me gave me an excellent deal for Tenerife 2027 and was very friendly and informative. Rachel your team at Workington are always simply the best. Oh and they even made me a... See more
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Staff very helpful, nothing was a problem, gave good advise, went through the paper work in every detail. Helped with setting up the Hays app on my mobile.
Company replied
Laura was very friendly, helpful , and efficient she showed us different cruises and helped me and my husband choose the one that was most suitable for us.
Company replied
Rachel and team were very friendly and helpful, we got the information we needed and booked our holiday hassle free. Great service as always.
Company replied
Company details
- #20 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #3 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Murray Road, CA14 2AB, Workington, United Kingdom
- 01900837909
4.9
Excellent
615 reviews
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Well we knew where we wanted to go,so…
Well we knew where we wanted to go,so everything went like clockwork all agreed all wrapped up in one place 👍 and well delivered by Gayle
9 April 2026
Reply from Hays Travel - Workington
Hello Mr and Mrs Gray, thank you so much for taking the time to leave such a lovely review, it was an absolute pleasure booking your holiday, I look forward to seeing you in store soon Gayle :)
Aidan was so knowledgeable and helpful…
Aidan was so knowledgeable and helpful when helping me book a surprise dream holiday for my parents. He looked for other alternative ideas, and gave me a variety of prices and dates. Thank you so much Aidan!
8 April 2026
Reply from Hays Travel - Workington
Hello, thank you so much for taking the time to leave such a lovely review! I look forward to seeing you in store soon, Aidan :)
Being a wheelchair user I found access…
Being a wheelchair user I found access very easy.
28 March 2026
Reply from Hays Travel - Workington
Hi Brian, Thank you so much for you kind feedback we are pleased you found our store easy to access. Many Thanks Hays Workington
The staff are all lovely
The staff are all lovely, very helpful when i was looking for our holiday and got me the best price.
27 March 2026
Reply from Hays Travel - Workington
Thank you so much for taking the time to leave a lovely review Brian it was a pleasure booking your holiday and we look forward to seeing you in store soon Gayle :)
Excellent customer service
I felt valued as a customer and listened to. Nothing was too much trouble for the friendly and welcoming staff! 5 star service. I’d definitely return to make another holiday booking 😊
31 March 2026
Reply from Hays Travel - Workington
Thank you so much for your amazing review Cathy! It is always a pleasure booking your holidays, I look forward to seeing you in store soon Gayle :)
I would like to thank Dotty and the…
I would like to thank Dotty and the team, as they found me the perfect Christmas holiday.
31 March 2026
Reply from Hays Travel - Workington
Thank you Brenda for your kind words. Always a pleasure booking holidays for you both. See you soon, Dot 😉
Aidan who booked my holiday was very…
Aidan who booked my holiday was very pleasant and helpful. Told him what I was looking for and when I wanted to go and after searching got me exactly what I wanted. He is a credit to your company( Workington store).
Thankyou
24 March 2026
Reply from Hays Travel - Workington
Hi Rosalyn, Thank you so much for your wonderful feedback it was my pleasure to help get your Krakow holiday booked for you. Many Thanks Aidan :)
Told the apprentice my dates and…
Told the apprentice my dates and requirements, handled it efficiently from start to finish
Excellent experience
15 March 2026
Reply from Hays Travel - Workington
Hi Jonathan, Thank you so much for your amazing feedback. It was a pleasure to assist and book your holiday for you. Many Thanks Aidan :)
Staff were really helpful to find a…
Staff were really helpful to find a trip that was suitable for my budget and also distance. They suggested what is best for when I go as I am solo travelling and said I could ask them for help no matter how small the problem is.
22 March 2026
Reply from Hays Travel - Workington
Thank you so much for your lovely review! I’m really glad we found a trip that suits you, and I’m always here if you need anything at all. Enjoy your adventure! 🌟 Rachel
EXCEPTIONAL SERVICE AND KNOWLEDGE
Gayle was very professional and informative. I was actually looking at the wrong hotel and she guided me back to what I was initially looking for. I have used other Travel agents and came back to Hays as the service is the best. Excellent knowledge and experience was second to none. Amazing service. We are very much looking forward to our Adults Only 5 Star Holiday.
21 March 2026
Reply from Hays Travel - Workington
Thank you for your lovely review. I’m delighted to hear Gayle provided such professional and knowledgeable support, and that she helped guide you back to the perfect hotel. We truly appreciate your loyalty to Hays Travel and your kind words about the service you received. Wishing you an incredible Adults Only 5‑Star holiday — it sounds fantastic! Rachel, Manager
Rachel was lovely and so helpful
Rachel was lovely and so helpful
It was a pleasure to speak with her
20 March 2026
Reply from Hays Travel - Workington
Hi Val, thank you so much for taking the time to leave a lovely review, we look forward to seeing you in store soon Rachel :)
Claire was brilliant.
Claire was brilliant.. She was very friendly and welcoming and explored all options for us before we eventually booked the first holiday we had went in with.
Nothing was too much trouble for her..
A credit to the company.
Thanks Claire.
19 March 2026
Reply from Hays Travel - Workington
Thank you so much for this lovely feedback , this is very much appreciated 😊
Greek experianceAs always with Clare job was so easy
As always with Clare job was so easy, stress free and a pleasant experience. She found everything we asked about and gave us the answers. It’s a pleasure to deal with hays Workington.
11 March 2026
Reply from Hays Travel - Workington
Thank you so much ,we really appreciate your lovely feedback always lovely to see you in store 😊
Really helpful and friendly
Really helpful into where to go as we wernt sure where to go. Friendly
6 March 2026
Reply from Hays Travel - Workington
Hello June, thank you so much for taking the time to leave a lovely review, it is much appreciated, we look forward to seeing you in store soon Rachel :)
Staff very friendly and nothing was to…
Staff very friendly and nothing was to much trouble, felt at ease ,could not have done enough very professional
1 March 2026
Reply from Hays Travel - Workington
We appreciate you sharing your kind words! We are so glad to hear that our team made you feel comfortable and provided professional service.
Rachel, Manager
We have been regulars for years in this…
We have been regulars for years in this travel shop. The staff are freindly and very helpful. We never go anywhere else to be honest. Thanks
25 February 2026
Reply from Hays Travel - Workington
Good Morning, thank you for leaving such a lovely review we really appreciate it and we look forward to seeing you in store soon :)
Nothing too much trouble...the staff in…
Nothing too much trouble...the staff in Workington are brilliant
26 February 2026
Reply from Hays Travel - Workington
Hello Joanne, thank you so much for taking the time to leave such a lovely review, we really appreciate it and thank you for the biscuits they were fab! Gayle :)
Overall a great experience
The team and especially Laura have been very helpful, understanding and patient. The response to questions and changes has been outstanding
25 February 2026
Reply from Hays Travel - Workington
Thank you so much for taking the time to share this lovely feedback. I’m delighted to hear that our team — and Laura in particular — have been able to support you with the patience, understanding, and responsiveness you deserve. We truly appreciate your kind words, and I’ll make sure Laura sees them.
If there’s ever anything more we can do for you, we’re always here to help.
Warm regards,
Rachel
Manager
Reply from Hays Travel - Workington
Hello! Thank you so much for taking the time to leave a lovely review, it is much appreciated, we look forward to seeing you in store soon :)
As always great service from Hays…
As always great service from Hays Workington. Helpful, friendly and knowledgeable. Highly recommend. Thank you for arranging another holiday for us
20 February 2026
Unprompted review
Reply from Hays Travel - Workington
Hi Elaine, thank you so much for your lovely review it is much appreciated"! We look forward to seeing you in store soon :)
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