The young man who served me gave me an excellent deal for Tenerife 2027 and was very friendly and informative. Rachel your team at Workington are always simply the best. Oh and they even made me a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff very helpful, nothing was a problem, gave good advise, went through the paper work in every detail. Helped with setting up the Hays app on my mobile.
Company replied
Laura was very friendly, helpful , and efficient she showed us different cruises and helped me and my husband choose the one that was most suitable for us.
Company replied
Rachel and team were very friendly and helpful, we got the information we needed and booked our holiday hassle free. Great service as always.
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 Murray Road, CA14 2AB, Workington, United Kingdom
- 01900837909
4.9
Excellent
617 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booking my next cruise
Gayle was very helpful when booking my next cruise to Maderia Morrocco Spain and Portugal she also showed me the day trips that were available That’s the fourth time I have booked and they have all been satisfactory
20 May 2026
Reply from Hays Travel - Workington
Hello Mr Macknzie, thank you so much for taking the time to leave such a lovely review, we look forward to seeing you in store soon Gayle :)
The staff at the Workington shop were…
The staff at the Workington shop were excellent and extremely professional. It is increasingly rare to get such great service in the UK, so hats off to the team at Hays Workington, who provide a friendly, helpful and hassle free travel agent services.
17 May 2026
Reply from Hays Travel - Workington
Thank you so much for your lovely review. The team at Hays Workington are thrilled to hear your comments. We’re really proud to offer a friendly and hassle‑free service, so it’s great to know that came across.
If we can help with anything else for your future travels, we’re always here.
Warm regards,
Rachel
Branch Manager, Hays Travel Workington
I was going to book online myself
I was going to book online myself, seemed a bit daunting, walked in Hays and Gayle was outstanding, she took control and sorted everything out perfectly for 13 of us,excellent service.
14 May 2026
Reply from Hays Travel - Workington
Thank you so much for your lovely review. I’m delighted to hear that Gayle was able to make everything feel easy and stress‑free, especially for a group of 13. She takes great pride in looking after her customers, and your feedback means a lot to us. We hope you all have a fantastic trip, and we look forward to welcoming you back again. Rachel, Manager
Always find me a good deal by Racheal…
Always find me a good deal by Racheal workington branch
Staff are so friendly and helpful and booking our perfect holiday everytime a d give us loads of advice about the hotel and resort.
29 April 2026
Reply from Hays Travel - Workington
Thank you so much for your kind words :) always a pleasure to take care of you > Rachel
Gail is a legend sorted our holidays…
Gail is a legend sorted our holidays for years will always go to the shop she is in total class
6 May 2026
Reply from Hays Travel - Workington
Thanks both for such a rave review - Gayle will be over the moon. Lovely to see you again, Rachel :)
Excellent service
Everything about booking my holiday was excellent. The warm welcome when entering the store to the professionalism and knowledge of the staff. All went really smoothly thank you.
5 May 2026
Reply from Hays Travel - Workington
Hi Alan, thank you so much for leaving such a fantastic review, we look forward to seeing you in store soon Laura :)
Reply from Hays Travel - Workington
Thank you so much for taking the time to lave me a review - I really appreciate it :) see you again soon, Rachel
Excellent service
Clare from workington branch was very helpful, showed us different options before we settled on where we wanted to go. She has always been very insightful and provided insight for holidays we had booked(not via hays) also the in store currency service and the card is brilliant, very handy!
I think Hays need a better 'ive booked my holiday' graphic that can be used on social media
26 April 2026
Reply from Hays Travel - Workington
Thank you so much for taking the time to share this lovely review. I’m absolutely delighted to hear how well Clare looked after you. She takes great pride in making sure every customer feels supported and informed, whether it’s exploring holiday options or offering advice on trips already booked elsewhere, so your feedback means a lot.
I’m also pleased you’ve found our in‑store currency service and travel money card so handy — they’re designed to make the lead‑up to a holiday that little bit easier.
And thank you for the suggestion about our “I’ve booked my holiday” graphic. It’s really helpful to know how customers use these on social media, and I’ll make sure your feedback is passed on to the wider team.
We really appreciate you choosing the Workington branch and hope to welcome you back again soon.
Warm regards,
Rachel
Branch Manager, Hays Travel Workington
Very relaxed atmosphere in pleasant…
Very relaxed atmosphere in pleasant surroundings with very knowledgable rep. Given great help and advice making the process really easy.
30 April 2026
Reply from Hays Travel - Workington
Thanks so much for your review. We're really glad you felt comfortable and well looked after, and that the advice made everything nice and easy. Appreciate you sharing your experience & I shall pass your kind words onto Clare. Many thanks, Rachel - manager
Knowing Gayle and Rachel and their…
Knowing Gayle and Rachel and their professionalism from previous booking with these ladies Hays Travel is the only Agents for us. Thank you ladies ( and all the staff in Workington Hays.)..
28 April 2026
Reply from Hays Travel - Workington
Hello! Thank you so much for your amazing review! it is always an absolute pleasure! we look forward to seeing you soon Gayle & Rach xx
Fuerteventura again. x
All very friendly, courteous and very knowledgeable when arranging my holiday plans.
17 April 2026
Reply from Hays Travel - Workington
Hello Brian, thankyou so much for taking the time to leave a lovely review, we look forward to seeing you in store soon, Laura :)
Reply from Hays Travel - Workington
Hello, thank you so much for leaving a lovely review we look forward to seeing you in store soon, Rachel :)
Awful!didn't cater for anything that i…
Awful!didn't cater for anything that i asked for.
12 April 2026
Reply from Hays Travel - Workington
Hi George, I’m genuinely sorry you feel this way — especially as we always aim to look after you properly. If you wish to discuss this further then please reach out to me in store. Many thanks, Rachel
Fabulous booking experience
Fabulous team! Such a brilliant experience with Rachel who really listened to what I wanted out of a holiday. Thanks Rachel, can’t wait for my next perfect holiday!
19 April 2026
Reply from Hays Travel - Workington
Aww Bev that is such a lovely review - thank you so much for your kind words. I hope you got the handbag :) Rach
Well done Hays Travel Workington
Rachel the Manager Hays Travel Workington always goes the extra mile to find us a holiday and to date she has never failed to find us an excellent one. She will take all the time we need until she finds a holiday within our budget which she knows will suit us.That is why we always go back to Hays to book our holidays.
17 April 2026
Reply from Hays Travel - Workington
Thank you both for your kind words - it means so much to me to get feedback like this. Always a pleasure to take care of you all :) Rach
Helpful polite agent
Helpful polite agent, quickly explained the best solution for our holiday making the process simple
12 April 2026
Reply from Hays Travel - Workington
Good Morning Alan, thank you so much for taking the time to leave a lovely review, I look forward to seeing you in store soon Aidan :)
They are so nice in hays travel in…
They are so nice in hays travel in Workington all staff great.
11 April 2026
Reply from Hays Travel - Workington
Good Morning Cynthia, thank you so much for taking the time to leave a lovely review, I look forward to seeing you in store soon Gayle :)
Reply from Hays Travel - Workington
Hello Paul, thank you so much for taking the time to leave a review, we look forward to seeing you in store soon Rachel :)
As always my booking was made so easy…
As always my booking was made so easy and so helpful in all respects thank you Rachel for helping me with my next trip to Malta.
9 April 2026
Reply from Hays Travel - Workington
Hello Mr Coates, thank you so much for taking the tie to leave such a lovely review, I look forward to seeing you in store soon Rachel :)
Tha booking was quick
Tha booking was quick, everything i required was offered to me. All prices explained. Gayle was brilliant.
9 April 2026
Reply from Hays Travel - Workington
Hello David, thank you for taking the time to leave such a lovely review, I look forward to seeng you instore soon Gayle :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.