Hays always gives a warm welcome and provides a very patient and excellent service. Raechel could not have been more helpful, finding us exactly what we were looking for. Hays is usually our first por... See more
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We have booked previous holidays with Hays and would always return now. We have chosen a big holiday for 2028 and Cat sent all relevant details and then sorted it all on our return to the shop so we a... See more
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Following the death of my wife in January and the need to cancel our planned holiday in September, Cat at your Yate office was so kind and helpful it encouraged me to book a holiday through you for 20... See more
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We found the experience of booking our future holiday very easy. Your member of staff was very helpful and answered any questions we had regarding our future holiday.
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 35 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 East Walk, BS37 4AS, Yate, United Kingdom
- 01454534036
4.9
Excellent
980 reviews
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Thorough search and tell for my…
Thorough search and tell for my requested future cruise , Rebecca the staff member was very pleasant welcoming and knowledgeable on my requirements
6 February 2026
Reply from Hays Travel - Yate
Thank you for your kind comments and thank you for booking with me again, Rebecca
Friendly staff with experiance to ask…
Friendly staff with experiance to ask the right questions.
Help to print tickets & reservations for parking.
27 January 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments, have a great time in Japan, Emily :)
Hays staff will always guide us to a resort and hotel that will fit our needs and budget
Sharon assisted us in choosing our holiday to Rhodes, guiding us to a resort and hotel that would fit our needs and budget. There was no pressure, just helpful advice.
We always find that the staff of Hays (Yate) will always provide that little level of service & support to ensure that our holiday is exactly what we need.
Thank you 😊
31 January 2026
Reply from Hays Travel - Yate
Thank you so much Mr and Mrs Wragg for your kind review .. Its always a pleasure to see you both
Many thanks Sharon
Very friendly and helpful staff
Very friendly and helpful staff, would highly recommend. I will definitely be going back again next year.
22 January 2026
Reply from Hays Travel - Yate
Thank you very much for your review! Have a great time! Kateryna
Helpful saleslady
Helpful saleslady, kept at it till we found exactly what we were after.
23 January 2026
Reply from Hays Travel - Yate
Thank you for the 5* review have a fabulous time away. Cat
Kate was exceptional preparing lots of…
Kate was exceptional preparing lots of personal quotes and options. Will go back again.
28 January 2026
Reply from Hays Travel - Yate
Thank you so much for the kind words! I’m really glad you found the quotes and options helpful. Hope you have a lovely holiday and ill look forward to your next visit!
Kate
I had fantastic service nothing was to…
I had fantastic service nothing was to much trouble
28 January 2026
Reply from Hays Travel - Yate
Thank you for your lovely comments and the 5 * review and I hope those on the naughty table behave. Catalina
Very helpful
Very helpful , knowledgable , friendly staff . Nothing was too much trouble. First time cruisers and they took the time to go through everything . Highly recommend Hays Travel Yate.
27 January 2026
Reply from Hays Travel - Yate
Thank you for your lovely words we hope you have a fabulous sailing.
Reply from Hays Travel - Yate
Thank you for the lovely comments it was my pleasure. Cat
Reply from Hays Travel - Yate
Thank you for your lovely comments, Have a fabulous time with your son. Catalina
Katerynia was very helpful
Katerynia was very helpful, and polte.
She helped us through the process, o problem.
Ckean tidy showroom.
26 January 2026
Reply from Hays Travel - Yate
Linda, thank you for your review! Have a lovely holiday in Rhodes. Kateryna
Cruise
Went to the Hayes branch in Yate looking to book a cruise for my sisters 50th birthday. Cat made the booking fun and professional. I can not fault the service with her. She went out of her way to accommodate what we were looking for. There are 6 of us travelling and Cat managed to get us all together. Thank you Cat for your great service with a smile.
25 January 2026
Reply from Hays Travel - Yate
Thank you for entrusting me with allowing to help you book this special cruise for the family we got the cabins in the end. i hope you all have a fabulous time. Catalina
Reply from Hays Travel - Yate
Thank you for the lovely comments have a great time away. Emily
Non pushy patient staff ( Rebecca and…
Non pushy patient staff ( Rebecca and Catalina) and listened to our wants and needs. We are exited to enjoy the Holiday we booked.
24 January 2026
Reply from Hays Travel - Yate
Thank you for the 5* review and wonderful comments its our pleasure. Cat & Bec
Catalina was so helpful and understood what we wanted to achieve
Although we had done a bit of research online, I was not confident in finishing the purchase as there were other factors involved that I was unsure how to deal with. Catalina was so helpful and ensured we will get what we wanted to achieve. Thank you.
5 December 2025
Reply from Hays Travel - Yate
Thank you for the glowing review I cant wait to hear how everything went. Catalina
Helpful and friendly staff nothing is…
Helpful and friendly staff nothing is to much trouble
23 January 2026
Reply from Hays Travel - Yate
Thank you for the lovely feedback have a fabulous time when you go. Cat
My Hayes travel booking
Sharon the lady at the shop was very nice. Was able to answer my questions and those she couldn't or needed help from another assistant in the shop, a real team effort. I was given copies of my documents. The payment was easy and so efficient. I am glad I chose Hayes for a change. I wanted a different experience. Nothing was too much trouble all my questions were answered. Instructions were given to make my account to book excursions. I am now getting excited about my holiday.
15 January 2026
Reply from Hays Travel - Yate
Thank you for the glowing 5* review have a fabulous time.
Reply from Hays Travel - Yate
We appreciate you sharing your experience. We are happy we could assist in finding you a wonderful cruise. Hope you have a lovely time.
Hays Travel
Jo
Excellent service
21 January 2026
Reply from Hays Travel - Yate
Thanks for your great comments, it was a pleasure to book your holiday.
Kate
Jo our travel agent spent time looking…
Jo our travel agent spent time looking at different hotels and deals until we were happy with a package that worked for us.
We couldn’t fault her patience with us as we made our decision!
We cannot wait for our honeymoon.
14 January 2026
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