hirschs.co.za Reviews 

Hi went to buy a Smart TV from Hirschs in Fourways. Thy showed me the HiSence range that did not look bad on the display. I purchased a TV based on what I saw. What a disappointment as the picture is really bad, the colours looks washed out and you can’t compare it to my 10 year old Samsung. The only reason I wanted to change was because the Samsung Smart TV I have did not have the DSTV app and I want to get rid of my decoders. The HiSence TV I bought was a QLED, I was told is the latest tech and the picture quality was good. But the picture quality is very poor and appears yellow like a news paper that was lying in the Sun. The black appears grey in comparison to the Samsung’s quality. I went back to Hirsch and said I want to exchange the sub- standard HiSense for a Samsung as I will pay the difference in price. Now I am told HiSense must first come and look at the tv and they will call and make an appointment. I have been waiting all day for a call and they say it can take 10 days. I must now have this bad device in my house till they decide to come. Hirsch staff tell me there is a 40% handling fee for an exchange. They probably also want to delay the process then tell me 10 days has past and I can’t exchange. Further more if HiSense is of the opinion the product is fine I must now live with this sub standard TV i really don’t want. I am left with no re course. I don’t want this thing as in my opinion it junk and I don’t want it in my house. I have been buying most of my products from Hirsch over the years but this will not be the case going forward. I can’t trust them. The guarantee is another issue. The sales person told me there is a 5 year guarantee, then later I was told it’s only 2 years whereafter they only pay 30%. Then if you read the guarantee information you get with the TV it’s a totally different story. To qualify for extended warranty you have to register on the Hisense site, which is totally different to what I was told by the sales person. By scanning the QR code to register it takes to you site to register. To enter the purchase date there is drop down menu
only going to 2018 and you can’t enter the purchase date manually. Is this now a scam between Hirsch and Hisense not to honour the warranty. How can you trust this retailer and or supplier of goods. I totally lost my trust in Hirsch and will no longer purchase anything from Hirsch and I will make sure people get to hear about my experience.

Very Disappointed on 11/12/2025 I purchased a Defy Gas / Electric Oven from Hircshs Online. I chose the option for Pick Up as it stated 1 to 2 working days and I have a bakkie. Soon as payment was made the status of my order changes to Awaiting Stock and will come in 7 to 14 working days. This is totally unacceptable as I am now without an oven for Christmas but payment has been made. This is false advertising just to make a SALE. My cell number is 073 6391454.

Thank you Arifa for the excellent service and advice you have given us on the purchase of our bed.

The professionalism, product knowledge of their brands. More especially BEKKO staff came there today to buy a front loader washing machine, was a bit hasitant BT their stuff assured me with the QUALITY, GUARANTEE AND SERVICE of BEKKO and most importantly Mr Sanele big ups to him and his team.

I had a great experience I was assisted by Onica Whirlpool ambassador, she was so kind an patient with me

Hi,
Ntombi khubeka black Friday deals is simply the best. Went to the store and there was no crowd you simply shop with your trolley at piece, cash desk served me with warm welcome hand's and wonderful staff as always. I bought a load ful of essential thing's. Management was the best
Thank you for the great service as always

I was disappointed with the level of customer service provided by the head office. My experience was handled in an unprofessional manner, and I would advise others to exercise caution before engaging with this company.

Queries will not be resolved

Hi, Mr Mabaso from Lonehill . I went to waterfall corner Hirsch's on the 22nd November 2025 for black Friday to compare the two prices deal's that they had , I bought LG television and couple of thing's else well . What a lovely branch had issues with previous purchase unit and was given advice by one of the team member. Thank you kindly and I hope each client receive a well welcome like I did

Hi; I went to waterfall Hirsch's on Sunday the 16th was welcomed with coffee. The sale's people welcomed me with warm hand's , I was given a leaflet by snomaster guy on the road and other people also. Went to the branch itself and purchased few items that I had in mind , great discounted offer Price's then any other stores. Television with an additional of sound bar is a bargain after all . What a great service that they offered. Thanks you Hirsch's waterfall

I was helped by Arifa Maharaj, it was such a pleasant experience...

I went to your Ballito store a week ago and was assisted by a sales lady named Terena.
unfortunately, I was not pleased with her assistance as she focused more on her phone. I went in to purchase a washing machine, but walked out without, due to a lack of professionalism

Recently moved house and removed the trays in my Hirsch deep freeze and could not put them back in sequence so visited the Hillcrest store to ask if they could please help and the next day two salesmen showed up at my house to assist and in no time had solved the problem. Thank you to Donavon and Nicholas for taking the time and effort to help me. Great and friendly service!!

I am Thomas Mketelwa.

At Hirschs Springfield on 4 October 2025, I was serviced by Phindile. She assisted me with my purchase of multiple kitchen appliances. She was very friendly and gave me a comparison of different products, explaining how they work as well as their guarantee/warranty periods. She advised me that if there be any special she will contact me and informed me of the current specials. Also, she informed me that if there be any special online she can assist with that as well.

She was friendly, energetic and knew her work.

I am giving her a 4 star rating as everyone has room for improvement in skill and experience.

The Service was amazing i didn't buy anything.but it was fun,I was with this guy his name is jacques his so good at his work, his funny, good product specialist, and hi knows his brand.

Hi. I just want to express my joy for the service i recieved from Andisiwe Zondi "ELBA" from the store today 11/09/2025. She is kind and such a wonderful sales lady. Hirsch's sptingfield park, you have a keeper there..

I went to Hirschs to buy a strong vacuum cleaner. I was sold a cordless one. To me, it didn't matter as long as its strong. I had the appliance for 4 days. when I eventually tried it. The vacuum lasted for 15 minutes at its highest function. It then needs to charged for 4 hours. So one cannot really use this efficiently. I took it back. having had it for 4 days, having used it for 15 minutes.
I was told they will be charging me 30 percent handling fee. This was not told to me upfront. they then reduced it to 20 percent as long as I bought another vacuum. This fee seems a bit much and unfair as it is not properly disclosed at time of sale.
Doing the actual return was so unpleasant too!

I mentioned this to M Hirsch (regarding the handling fee) and she replied promptly, which I found very impressive, but then I never received further feedback.
I had to replace my fridge last week - so I went to Tafelberg. I will also be buying a washing machine soon and I will not go back to Hirschs, even though it is the closest to my house and most convenient for me. I will no longer support them.

Dimakatso -Snappy Chef
I thank her for assisting me with choosing the right pots and her service was great.

I received wonderful service from Mpho
Thank you very much

I ordered a microwave online.i was called 8am to tell me the delivery was coming.5pm was still waiting I called the manager at Hyde park warehouse, he had no clue where the delivery truck was broken and one truck was being used for all the orders. The driver was not answering and head office in Durban was not helpful.the order was delivered at.19h00.i am so disappointed invoice 32067917