hirschs.co.za Reviews 

Hirshs montana branch
Date 19May
Bought a new LG QNED86 65inch tv price R17k ,is faulty, less then 2 hours of buying the tv , they refused to let me let me take it back to store ,stating they want to bring a technician tomorrow.
I want my refund ,can’t spend R17k for faulty TV and get a bad after service .
My details Puseletso Maraba
0732820258

The great customer service I always get from Tshepo Defy ambersoder at waterfall is exceptional even if I didn't come for defy products he is always willing to help. Thank u Tshepo u doing a great job there at Hirsch.

Hi there,

Just to let you know that you have a gem there Cirsten from verimark in hirsch Hydepark.

We're happy 😊 with the service that we received from Vuyo. He gave my wife a good service while I was busy with my daughter, the fridge we brought was delivered the next day and in a good condition.

Thank you
👍 Vuyo

I purchased my Bosch dishwasher online in December 2024 and we were very impressed with the product. Now It shows E-19 and does not want to reset. I contacted Hirsch and eventually got through to service 2 days later and was told i need to complete a form which after a week I still didn’t receive via email. I followed up multiple times and everytime it starts from the beginning and they have no idea what happened before. There is no direct way to contact the Service dept.

I went to the store by gateway and was looking for a vacuum and the sales lady was absolutely amazing.If I'm not making a mist a mistake her name is laaiqah she helped me all the way through and was absolutely friendly. She even took my number to send me specials. I think hirschs need more sales person like her that's what we customers want.

Excellent customer service from the verimark ambassador Kirsten Jooste in Hirschs Hyde park store

I received great service from Anitha at Hirsch’s waterfall ,will be coming back soon

Love shopping at hirsch’s Springfield, my salesman name is skhumbuzo, what a great guy! If you need satisfaction as a customer go to Springfield

Great service from Delonghi ambassador Calista

I received the most amazing service from a sales lady by the name of Maureen Govindsamy at Hirsch's strubensvalley. Not only was she very friendly and welcoming she had such an intensive knowledge on every product I enquired about. She thoroughly assisted me in making the correct purchases along with added extras I needed. I highly recommend her as your go to person she really goes out of her way to make your purchases as smooth as possible even down to delivery! What a fantastic sales person this store is lucky to have her

I received good service from one of the employees Domaine she was friendly and assisted me patiently with what I was looking for

I received a great service from Casey, she really helped me out alot, and explained everything in detail for me.

Hirschs Service Dept Durban retuned my SMEG oven door after fitting a new glass and it was falling apart. Absolutely shocking low standard of work. My complaint was acknowledged by them and Lucy Hirsch and after that I was flatly ignored and ghosted.
Do not use this company. They are shysters. .

I had to have my microwave replaced by insurance. They chose Hirsch to get a replacement. Initially it was due for delivery on Monday 27th - by midday they confirmed postponement to Tuesday 28th after I sat waiting all day. Tuesday came - I received a call just after 8am confirming delivery but they could not give a time. By 12h30 there was no delivery. I contacted them and it was confirmed that it would be between 2pm and 3pm. 4h30 came - no delivery no feedback. I enquired and was told the vehicle broke down. Had I not enquired I would have no feedback. At 16h30 some one called to say a driver lives near me and he will drop it after 5. I agreed but asked if it can be before 7pm as I needed to go out... ibwas assured it will be long before 7pm. 18h50 came I enquired- I was told that the driver will be contacted and they would get back to me... nobody bothered to get back to me... customer service is disgusting..so today I get a whatsapp to confirm my address. It will be delivered today...I am sitting waiting for 3 days- the feedback and keeping customers informed is non existant. I have asked the insurance to cash me out so I can purchase a microwave from a reputable appliance shop as I've never experienced such non chalance as a customer. Hirsch is one place I would never ever support. So I can imagine what after sales service must be like..probably a bladdy nightmare. I have a feeling I will get another message to say delivery will be tomorrow...... despicable customer service

I bought a vacuum from kirsten from verimark recently. I give her 100 out of 100. She knew her products she was extremely helpfull and friendly. Well done hirsch you have a gem.

Hi,
I would just like to express my gratitude to Kristen Jooste from the Verimark section. Very friendly, very helpful and knows her products very well. She assisted me in a very friendly and professional manner. Thank you kirsten, oh and by the way I truly enjoy my new mop and my garment steamer ❤️

I’d give zero stars if I could. My experience with Hirsch’s Milnerton and Samsung has been an infuriating, (more than) year-long comedy of errors that no paying customer should ever have to endure. I purchased an LG washing machine from Hirsch's in Aug 2023. It was immediately declared faulty and replaced. The second machine? Faulty. The third? Also faulty. By April 2024, after months of wasted time, I opted for a Samsung model instead. Big mistake. The Samsung machine leaked from the very first use. I promptly booked a technician through Hirsch’s—no one showed up. I followed up, and they rebooked. Again, no one showed up. A third service call was scheduled, and I never heard back from either company. Weeks later, the leak resolved itself, but the excessively noisy spin cycle persisted to the point that my building superintendent commented on it. I asked for Hirsch's to arrange yet another callout. When a technician finally showed up, the machine was (surprise, surprise) declared faulty. But Samsung has refused to exchange it because it was a mere 2 weeks outside the 6-month exchange window—despite the fact that they missed 3 service callouts during that window. Hirsch’s shifted the blame to Samsung, refused to escalate my complaint to management, and when I eventually made contact with senior management, they insinuated the machine had been overloaded—an absurd claim given I am just one person and it is a 9kg machine recommended for family use. After 4 faulty machines, missed technician visits, and over a year of unresolved issues, Hirsch’s has washed their hands of the matter and Samsung states all they can do is attempt to repair the machine. Hirsch’s customer service is appalling and their willingness to take accountability laughable, especially for a company that claims to value its customers and provide quality products. This has been a colossal waste of time, energy, and money. Neither Hirsch’s nor Samsung deserve your trust—or your hard-earned cash. I deeply regret this purchase and the misguided brand loyalty that led me to it. If you’re looking for reliable, quality appliances or competent/fair customer service, look elsewhere.

I have just been to Hyde Park and their customer service is shocking
on the 20-10-2024 i have purchased a genesis cyclovac and after 6 uses it started to overheat and stop so i went to them and asked if i could return and give me a credit and buy a better make and to my surprise their policy is 7 days then you cannot return but the worst thing was this floor manager showed no interest and his response was that the genesis rep does not want to take it back then there is nothing he can do .
anyway that is the last time i visit a hirschs,

Had a great experience making me always to come back and do referrals .the best sale lady is Joline silverlakes.