My stranger things box set arrived with a dent in the side which may seem petty to some but to a collector and for the price I paid it's pretty upsetting, the packaging was abysmal. Don't think I'll b... See more
Company replied
Location
Switch locationUnit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS Stoke On Trent, GB
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See what reviewers are saying
Have been purchasing K-pop for my teenage granddaughter for a while now. Staff always helpful and knowledgeable about my purchases. As a 60 year old grandparent who didn’t even know what K-pop meant t... See more
Company replied
The guy who served us was ace - William .M I believe his name was. Spent time helping us choose and order online in shop as they were sold out. Had it delivered to the house and was an overall nice g... See more
Company replied
I was unsure if a discontinued film from 20+years ago was available. The member of staff identified the item and confirmed that it had been rereleased on DVD. Ordered via click+collect, no problem. Al... See more
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Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Hanley
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
Unit 210, Intu Potteries, The Potteries Shopping Centre, ST11PS, Stoke On Trent, United Kingdom
4.7
Excellent
207 reviews
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Good
Helpful although I did my order online coz they didn't have what I was looking for in the store.
23 December 2023
Reply from hmv (UK) - Hanley
Hi Sarah.
We were sorry to hear that your item was not available in store, we were pleased to hear that we could fulfill your order via our online service. Thanks for your feedback.
Reply from hmv (UK) - Hanley
Hi John
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Dvd shopping
I like to come into the store in person so can browse at other items, always friendly and there's buz about the shop. I had a pre-order from October to pick up and hmv hanley were giving me updates on my purchase regularly.
14 December 2023
Reply from hmv (UK) - Hanley
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Hanley
Hi Elise
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Favourite shop
It was easy and the employees are kind and quick.
And whenever I had a question they would provide me with information and details.
8 December 2023
Reply from hmv (UK) - Hanley
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Hanley
Hi Debra
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Best staff ever!
5 December 2023
Reply from hmv (UK) - Hanley
Hi Sandra
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Hanley
Hi JM
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Everyone of the staff are knowledgable…
Everyone of the staff are knowledgable and and so helpful. Nothing is too much trouble and always cheerful
2 December 2023
Reply from hmv (UK) - Hanley
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Hanley
Hi Andy,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
1st class service
1st class service. Got my cd albums delivered for free the very next day. Good prices. What more can you ask.
23 November 2023
Reply from hmv (UK) - Hanley
Hi Raymond,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service the guy that served…
Excellent service the guy that served me and helped me was great
19 November 2023
Reply from hmv (UK) - Hanley
Hi Deborah
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Hanley
Hi Kerry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
very helpful and very polite recommend…
very helpful and very polite recommend to anyone
3 November 2023
Reply from hmv (UK) - Hanley
Hello Barbara
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Good Experience
Served by a lovely girl who was friendly, professional and was good at her job.
3 November 2023
Reply from hmv (UK) - Hanley
Hello Stephen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Member of staff helped me order what I…
Member of staff helped me order what I wanted and when it was ready I went into store to collect. Took my number from the email and the staff thought my parcel was too small so double checked and found there was another parcel for me. That impressed me as I forgot to mention one was a pre order cd didn't come out till 3rd Nov
5 November 2023
Reply from hmv (UK) - Hanley
Hi Gail,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Had what I wanted at a great price
Had what I wanted at a great price. Had it delivered to my nearest store. For any easy collection.
15 October 2023
Reply from hmv (UK) - Hanley
Hi Tobin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent experience.
The order was simple to place, the online site is easy to use, delivery was exactly as had been informed and the collection process went very smoothly and without any problems. Will definitely be using the online ordering in the future.
10 October 2023
Reply from hmv (UK) - Hanley
Hi Roger
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Reply from hmv (UK) - Hanley
Hi Customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Still like the feel of cds
Still like the feel of cds. Staff in the Hanley shop are very friendly and helpful.
13 September 2023
Reply from hmv (UK) - Hanley
Hi Russ
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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