Very nice young man helped me order a CD I wanted. He was very efficient and I was kept up-to-date about the delivery process. The CD was easy to collect and the whole experience from order to deliv... See more
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Location
Switch location2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL Northampton, GB
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See what reviewers are saying
The order process was easy apart from the fact the app wouldn't let me order till after 9.00am. The pick-up was easy and I was kept informed of process of my order
Company replied
Went to purchase a DVD. Item had not yet been released, but store assistant suggested that we might like to order it instore and have it posted to our home address. Accepted offer and left details o... See more
Company replied
Great helpful staff at Northampton branch especially Joe who was polite, friendly and efficient. Joe went out of his way to help me order a film I'd been trying to order on line..with no luck. Many Th... See more
Company replied
Company details
- #46 of 61 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #2 of 4 best companies in DVD Shop
- #19 of 26 best companies in Record Shop
- #22 of 32 best companies in Home audio shop
- #13 of 26 best companies in T-shirt Shop
About hmv (UK) - Northampton
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
2 / 6 Princes Walk, Grosvenor Centre, NN1 2EL, Northampton, United Kingdom
4.7
Excellent
173 reviews
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Reply from hmv (UK) - Northampton
Hi john
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good availability
As always you looking for this title be sure HMV will have it in store or online
Free delivery if you're order over £20 by trusted signed royal mail
5 June 2024
Reply from hmv (UK) - Northampton
Hi Donald
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service
Great customer service, friendly and approachable staff, served very quickly too. The shop itself is spacious and stocks a wide variety of items, cds, dvds, vinyl records, t shirts, figures and now books too! I thought the items were a good price, well worth a good browse!
24 May 2024
Reply from hmv (UK) - Northampton
Hello Tina
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Your till hands need strong urge and…
Your till hands need strong urge and reminder.
I received an email confirmation of my CD's delivery. They were 3 CD's on my request. I did show at the till order number and confirmations of delivery. One of the discs reportedly was not there. I asked the till man to look better in his 20cm/40cm/60cm cupboard but he could not find anything. After my fifth reminder that my order is in and he needs to find it eventually he saw my parcel.
This proved to be very hard job for him.
This is second time experience in that HMV shop, when email confirmation was turned down.
The previous one was approximately an year ago.
13 May 2024
Reply from hmv (UK) - Northampton
Hi KRASIMIR
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Pleasant and timely
Pleasant, helpful staff. Fast and effective service. Local, so super convenient.
4 May 2024
Reply from hmv (UK) - Northampton
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
good customer service from staff
good customer service from staff, very friendly and welcoming
1 May 2024
Reply from hmv (UK) - Northampton
Hello Sean
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The order is over a week late and still…
The order is over a week late and still hasn’t arrived ! I have a very disappointed daughter ! 😫
25 April 2024
Reply from hmv (UK) - Northampton
Hi lucie
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. We can see the order is now ready to collect from your chosen store.
Kind regards
ordered cd arrived in good time
30 March 2024
Reply from hmv (UK) - Northampton
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Wide range of product at reasonable…
Wide range of product at reasonable prices. Friendly staff and great music over the PA. Felt safe in store.
15 March 2024
Reply from hmv (UK) - Northampton
Hi,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV - Northampton
Excellent customer service with picking up my order from HNV. She was asking what I had ordered and we had a genuine conversation about the DVD I ordered and she showed genuine interest
9 March 2024
Reply from hmv (UK) - Northampton
Hi Mandy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Superb service
Superb service by Harry in the Northampton Branch.
Helped me search for a certain CD and doubled checked that the CD was correct and ordered it for me to arrive in store.
Arrived on time
18 February 2024
Reply from hmv (UK) - Northampton
Hi Present
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly and well-stocked HMV
Easy to order online and pick up from the really helpful and friendly staff in the Northampton store!
A well-stocked store - love having a browse and always find something new.
23 January 2024
Reply from hmv (UK) - Northampton
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good service and friendly staff
HMV had exactly what I was looking for at a very reasonable price. Swift delivery, efficient service and friendly staff.
26 January 2024
Reply from hmv (UK) - Northampton
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Northampton
Hi Laura
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Online ordering and delivery to a…
Online ordering and delivery to a branch was almost effortless to carry out. Fast efficient service with the customer kept informed throughout. Reasonable prices too.
9 January 2024
Reply from hmv (UK) - Northampton
Hi Graham
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Most helpful member of staff seemed…
Most helpful member of staff seemed interested in helping etc, very much appreciated.
6 January 2024
Reply from hmv (UK) - Northampton
Hello Neil
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Appalling customer service at…
Appalling customer service at Northampton store I ordered and paid for in store a DVD for collection i was told they would email me when it arrived after going back into the store on two occasions they had typed in my email address incorrectly hadn’t taken a mobile number to contact me either.They we’re so blasé about the whole matter when I requested a refund it was only then they looked for the DVD which was under the counter .
6 January 2024
Unprompted review
Reply from hmv (UK) - Northampton
Hi Mick
Thanks for leaving us a review. So that we can look into this fully. Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
I love HMV!
I love HMV! Shops come and go these days, but they've always hung on and are adapting to cope with the changes - with a fabulous store and the online option for those who can't get into town. They have some great new lines there days but also the old favourites too, so they're something for everyone. I can always find everything I want and usually something else too!
2 December 2023
Reply from hmv (UK) - Northampton
Hi Paula
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Reply from hmv (UK) - Northampton
Hi peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very helpful staff,fast and efficient…
Very helpful staff,fast and efficient service. Brilliant.
14 December 2023
Reply from hmv (UK) - Northampton
Hi Richard
Thanks for leaving us a great review, we’re so pleased to hear you’re loving hmv Northampton.
Our colleagues work hard to offer our customers the best shopping experience in our stores and we hope to see you again soon :-)
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