Although disappointed and surprised that the new Paul McCartney cd was out of stock at HMV Oxford Street, the assistant was helpful did try to locate it but was unsuccessful. He ordered it for me and... See more
Location
Switch location363 Oxford Street, W1C 2JW London, England, GB
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The best it the fact that I can go to the store IN PERSON rather than pointlessly fighting with websites. Asking a person at a store solves the questions in situ, and much faster than getting los... See more
Firstly, I'm so pleased HMV continues to remain open on Oxford Street. It's great for music lovers to browse and select music and videos in a bricks and mortar store. And the staff at HMV clearly enjo... See more
Company replied
The sales assistant used his initiative to check in the drawer below the cd display as sometimes further cds are stored there. When he couldn’t find the cd we wanted he suggest we order from the artis... See more
Company replied
Company details
- #49 of 64 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #3 of 4 best companies in DVD Shop
- #22 of 28 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Oxford Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
363 Oxford Street, W1C 2JW, London, England, United Kingdom
4.6
Excellent
882 reviews
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28 March 2026
Reply from hmv (UK) - Oxford Street
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Reply from hmv (UK) - Oxford Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy transaction with Click and Collect
26 March 2026
Reply from hmv (UK) - Oxford Street
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were friendly and willing to help!
Staff were friendly and willing to help!
The only reason I’m not giving the full five stars is that my 2 vinyl wasn't ready on time. I had to make two trips to Oxford Street, and I almost missed out on the BTS Arirang poster. Luckily, Ivan sorted it out for me—huge thanks to him! 🙏🏼
20 March 2026
Reply from hmv (UK) - Oxford Street
Hello Fiona
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I received the album on the released…
I received the album on the released date. Thank you
26 March 2026
Reply from hmv (UK) - Oxford Street
Hi Xelita
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered Jane McDonald cd and signing…
I ordered Jane McDonald cd and signing of cd. The whole experience was amazing from ordering and arriving at the store, everything was very well organised.
20 March 2026
Reply from hmv (UK) - Oxford Street
Hello Carol
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Jane McDonald – meet and greet
The album signing and meet and greet was very organised by HMV, even to their bag and coat hold and keeping the energy high. They were particularly great with any customer that had a disability and also with the elderly making sure that they got to see the artist ahead of the able customers.
24 March 2026
Reply from hmv (UK) - Oxford Street
Hi Mr
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Oxford Street
Hi Kenneth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very pleasant staff
Very pleasant staff, Libby was lovely and so helpful, made my shopping experience an absolute pleasure. Many thanks
22 March 2026
Reply from hmv (UK) - Oxford Street
Hi Chris
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Straightforward
Straightforward, fast, good communications and well packaged for collection
25 March 2026
Reply from hmv (UK) - Oxford Street
Hi Riccardo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service collected cd as stated…
Great service collected cd as stated and was very fast and efficient.
20 March 2026
Reply from hmv (UK) - Oxford Street
Hi Simon
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Jane mcdonald living the dream
I was given my order with a smile and helpful information. All staff that i spoke to was happy and cheerful. The shop was very clean. Thank you
20 March 2026
Reply from hmv (UK) - Oxford Street
Hi Sue
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I came to the Jane McDonald living the…
I came to the Jane McDonald living the dream album Signing on the 20th March 2026 it was amazing the staff were very helpful my Mum and Myself enjoyed every single second of seeing Jane and we appeared on channel 5 News
20 March 2026
Reply from hmv (UK) - Oxford Street
Hi Miss
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The singing for Jane McDonald was so unorganised
The singing for Jane McDonald was so unorganised. There was no warning that we would have to wait outside for 2+ hours, so no one was dressed appropriately for the wind and cold. Then it was another two hours inside, I have an injured foot and all of the standing around really took a toll on it, but I feel like they should’ve asked prior if anyone needed assistance with stairs or standing if they knew it would be such a long wait. Only people with wheelchairs got to skip the queue and stairs, which is good of them but not all injuries require a wheelchair. I came home in a lot of pain.
24 March 2026
Reply from hmv (UK) - Oxford Street
Hello,
Thank you for your feedback regarding this event.
We're sorry to hear of your experience and for any disappointment as a result of this.
We do offer Assisted Access for customers who may require this, and we would always recommend contacting our service team should you require anything prior to attending the event. It may also be worth making any issues known upon arrival and our store staff will do their utmost to accommodate your needs where possible.
Thank you again for making us aware of this.
Customer service always above & beyond
Customer service always above & beyond. Very happy shopping experience & info given on deals to help with purchases.
9 January 2026
Reply from hmv (UK) - Oxford Street
Hi Marilyn,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great selections to choose from
Love looking at all the different Funko Pops from various Genre. They have a good selection and you can order ones they do not have in the shop to be delivered or picked up. They also have films, boxsets, records, books, toys and clothing.
20 March 2026
Reply from hmv (UK) - Oxford Street
Hi Cynthia,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff on duty in the Oxford Street…
Staff on duty in the Oxford Street branch were knowledgeable about the meet and greet event, helpful in what to do. Polite, engaging and went over and above expectations
20 March 2026
Reply from hmv (UK) - Oxford Street
Hello Kevin
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The staff at HMV Oxford street were so…
The staff at HMV Oxford street were so friendly and helpful on Friday . There kindness was really appreciated.
It made for a wonderful experience.
23 March 2026
Reply from hmv (UK) - Oxford Street
Hi MRS
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy-peasy from order to collection!
From order to collection this was five-star!
Ordering online was easy and the site was simple to navigate. There were then emails from HMV to inform me of every step - confirmation of order, despatch or order and arrival of order at the store.
Collection was also easy and what an amazing afternoon! I booked for the Jane McDonald CD signing event at the London Oxford Street store and I was so impressed with the way it was organised. Each member of staff that I asked, knew exactly what was happening and where I needed to go. The event itself was in a separate area of the store only for those who had booked, and we were not rushed during our time there at all. I would certainly order and book with HMV (London) again.
20 March 2026
Reply from hmv (UK) - Oxford Street
Hi RuthieBK
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff were really friendly and helpful
Staff were really friendly and helpful. The event was very well organised.
20 March 2026
Reply from hmv (UK) - Oxford Street
Hi Olivia
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Oxford St store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
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