Although disappointed and surprised that the new Paul McCartney cd was out of stock at HMV Oxford Street, the assistant was helpful did try to locate it but was unsuccessful. He ordered it for me and... See more
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Location
Switch location363 Oxford Street, W1C 2JW London, England, GB
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See what reviewers are saying
The best it the fact that I can go to the store IN PERSON rather than pointlessly fighting with websites. Asking a person at a store solves the questions in situ, and much faster than getting los... See more
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Firstly, I'm so pleased HMV continues to remain open on Oxford Street. It's great for music lovers to browse and select music and videos in a bricks and mortar store. And the staff at HMV clearly enjo... See more
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The sales assistant used his initiative to check in the drawer below the cd display as sometimes further cds are stored there. When he couldn’t find the cd we wanted he suggest we order from the artis... See more
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Company details
- #49 of 64 best companies in Music shop
- #10 of 18 best companies in CD Shop
- #3 of 4 best companies in DVD Shop
- #22 of 28 best companies in Record Shop
- #21 of 31 best companies in Home audio shop
- #11 of 25 best companies in T-shirt Shop
About hmv (UK) - Oxford Street
Written by the company
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Written by the company
- home of entertainment since 1921
Contact info
363 Oxford Street, W1C 2JW, London, England, United Kingdom
4.6
Excellent
886 reviews
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I didn't get 2 albums on post
I didn't get 2 albums on post. only 1 album Master Of Puppets by METALLICA. Gun N Roses and RAGE Against The Machine are lost on posts.
UPDATE:
My fault, I just opened the package just now and realised there's three albums in there...My apologies. I got confused about your mailing service and arrangements...it's actually 3 albums inside already
Sorry again. Next time I'm just gonna go straight to HMV store and online takes ages as well.
Cheers and Good Bye.
21 March 2026
Reply from hmv (UK) - Oxford Street
Hi Customer
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
The Oxford Street staff member was very helpful.
The staff member that dealt with me was very helpful, sorting out disc availability and postage quickly. Delivery was made on the expected date.
10 March 2026
Reply from hmv (UK) - Oxford Street
Hi Thomas
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly Helpful staff
The girl who served me in the store wqs really helpful and friendly and pleasant. As was the girl who directed me to the right till from the ground floor shop front. Never had a bad experince in the Oxford Street shop, always like using it.
19 March 2026
Reply from hmv (UK) - Oxford Street
Hi Alaric,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Always good always bought from hmv
17 March 2026
Reply from hmv (UK) - Oxford Street
Hello Anthony
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Sadly not the loved brand it once was
I really want to score more highly because HMV is a brand I loved, and I appreciate it faces tough challenges.
Today, I looked forward to visiting a physical shop to buy a CD for the first time in many years. The two in-store staff were pleasant and helpful.
The problem is that HMV advertised Mahler 5/VPO/Bernstein online at £4.99, stating that limited stock was available in my local store. Enthusiastically, I went to the store and grabbed the one CD they had. Imagine my surprise that it was priced at £11.99. I could however order it online to be delivered to the store at the advertised price of £4.99.
Needless to say, I ordered it from Amazon for £4.99.
16 March 2026
Unprompted review
Reply from hmv (UK) - Oxford Street
Hi Paul
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with pricing apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can look into this further.
Staff kind helpful
11 March 2026
Reply from hmv (UK) - Oxford Street
Hi Joshua
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Oxford Street store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Reply from hmv (UK) - Oxford Street
Hi Waclaw
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Reply from hmv (UK) - Oxford Street
Hello Paul
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The Best
I am a usual customer at HMV Store in Oxford Street, London
Impeccable service and the staff is always eager to help and advise you
This is why I always return there
6 March 2026
Reply from hmv (UK) - Oxford Street
Hi Tracey,
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Reply from hmv (UK) - Oxford Street
Hello Christelle,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Quick service and lovely staff when I…
Quick service and lovely staff when I went to collect my item in store. Thank you! :)
6 March 2026
Reply from hmv (UK) - Oxford Street
Hi Anna,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Chris was fantastic at Oxford Street…
Chris was fantastic at Oxford Street hmv. Quick delivery, everything was perfect.
6 March 2026
Reply from hmv (UK) - Oxford Street
Hi Mathew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything was well laid out and easy to find
Everything was well laid out and easy to find. Staff were friendly, polite and happy to help me. The out-of-stock item ordered arrived at flagship store for pickup within days.
7 March 2026
Reply from hmv (UK) - Oxford Street
Hi Chris,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great customer service and knowledge of…
Great customer service and knowledge of yeh guy who served us
25 February 2026
Reply from hmv (UK) - Oxford Street
Hello Farida,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great customer service they have a…
Great customer service they have a great choice of Cds and dvds
4 March 2026
Reply from hmv (UK) - Oxford Street
Hi Deepak,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Did pre order of the new BlackPink…
Did pre order of the new BlackPink album CD, and picked it up on the the day after it was out, very happy with it and the service.
3 March 2026
Reply from hmv (UK) - Oxford Street
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The sales consultant was attentive
The sales consultant was attentive, polite and helpful. He ordered the movie which I requested and it arrived for collection as he had advised.
17 February 2026
Reply from hmv (UK) - Oxford Street
Hi Michael,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service
The member of staff found just what we wanted even though it wasn’t in stock in store. He ordered it for us online and it was delivered in a matter of days.
Extremely helpful guy. Thank you
18 February 2026
Reply from hmv (UK) - Oxford Street
Hi Mr Randall,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I never do surveys
I never do surveys, but I feel I must here , it’s a pleasure to go to signing events at HMV , the security guys you have are top notch , not nasty always helpful (particularly excuse my description the black guy) , he is so nice and friendly and helpful kudos to him .
23 February 2026
Reply from hmv (UK) - Oxford Street
Hi Perry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Nice easy pick up.
23 February 2026
Reply from hmv (UK) - Oxford Street
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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